Prepared by Anshul Gupta B.B.A (Gen.)‚ IIIrd Semester Enrollment No. - 0821701707 Date - __________ Faculty guide: Dr. Ajay Rathore Guru Gobind Singh Indraprastha University Tecnia Institute of Advanced Studies 2A & 2B Institutional Area‚ Madhuban Chowk‚ Rohini‚ Delhi-110085 Guru Gobind Singh Indraprastha University CERTIFICATE This is to certify that ANSHUL GUPTA student of Tecnia Institute of Advanced Studies has worked under my supervision and guidance on “Brand preference of
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and retrieval system‚ without permission in writing from the publisher. All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Artech House cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark. International Standard Book Number: 1-58053-500-3 Library of Congress Catalog Card Number: 2002044067 10 9 8 7 6 5 4 3 2 1 Contents
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customer can choose both local @ Re.0.30/min or both STD @ Re.0.50/min or one local @ Re.0.30/min and one STD @ Re.0.50/min Note: In case the customer does not want to avail Free Landline/CDMA FWT‚ customer should be given 3rd F&F on BSNL LL/FWT/Mobile GSM / CDMA RUIM without free calls and chargeable @ Re.0.30/min if the number is in TN / Chennai or chargeable @ Re.0.50/min if the number is outside TN / Chennai Night calling - Local call - own network (Fixed & mobile) - 11PM to 07 AM Re.0.20/min (incl
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Customer Service Page 34‚ #1‚3‚6‚7‚9‚10 Chapter 1 “The Customer Service Profession” Assignment #1 1. Service is usually the act of helping or doing for someone. Many acts of service include supplying things such as water‚ electricity‚ gas‚ etc. Service is a general work that could be used for many things as long as there is a provider. 3. Some factors that have facilitated the shift to a service economy were when businesses focused more on providing timely quality service. The focal
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company‚ bar none. LG Electronics 50-year History Download (PDF‚ 21.0mb) 1958 Founded as GoldStar 1959 Produce Korea’s first consumer radios 1998 Introduce the 60-inch plasma TV 1999 Forge joint venture with Philips 2003 Enter UK GSM handset market 2005 Develop 3G UMTS DMB handset 2007 Launch HD disc-player and drive 1958 GoldStar (today’s LG Electronics) established 1959 Korea’s first radio produced 1965 Korea’s first refrigerator produced 1966 Korea’s first black
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Service Encounter Journal As consumers we hold a very influential and powerful tool‚ money. Whether buying a top-quality watch like a Rolex or purchasing a shirt at Wal-Mart‚ we expect to get value from our monetary expenditures. In reference to the previous items‚ the customer dealt with absolutes. They are physically tangible items that cannot be returned or resold. Customers tend to have a high level of confidence in their expectation for these goods; however‚ services set on the other end
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industries that will be tackled in this paper is the cellular mobile telephone (CMT) industry. The cellular mobile telephone companies play a vital role in the society in terms of giving communication services to the Filipinos. And to be able for these companies to deliver quality and fair services to the consumers‚
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and profit. Customer satisfaction in turn hinges on the quality and effects of their experiences and the goods or services they receive. Customer Satisfaction The definition of customer satisfaction has been widely debated as organizations increasingly attempt to measure it. Customer satisfaction can be experienced in a variety of situations and connected to both goods and services. It is a highly personal assessment that is greatly affected by customer expectations. Satisfaction also is based
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bond … to bridge… and to build your dreams… About Us: Robi is a dynamic and leading countrywide GSM communication solution provider. It is a joint venture company between Axiata Group Berhad‚ Malaysia and NTT DOCOMO INC‚ Japan. Robi‚ formerly known as Telekom Malaysia International (Bangladesh)‚ commenced its operation in 1997 under the brand name Robi among the pioneer GSM mobile telecommunications service providers in Bangladesh. Later‚ on 28th March‚ 2010 the company started its new journey with
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New York Stock Exchange and The Stock Exchange of Hong Kong Limited on 22 October 1997 and 23 October 1997‚ respectively. The Company was admitted as a constituent stock of the Hang Seng Index in Hong Kong on 27 January 1998. As the leading mobile services provider in China‚ the Group boasts the world’s largest mobile network and the world’s largest mobile customer base. In 2010‚ the Company was once again selected as one of the "FT Global 500" by Financial Times and "The World’s 2000 Biggest Public
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