An analysis of the e-service literature Introduction: Recent advances in technology have created a surge in “technology-based self-service” (Dabholkar et al. 2003). Such developments are changing the way that service firms and consumers interact‚ and are raising a host of research and practice issues relating to the delivery of e-service. E-service is becoming increasingly important not only in determining the success or failure of electronic commerce (Yang et al.‚ 2001)‚ but also in providing
Premium Customer service Marketing Customer satisfaction
Food services (high) Bargaining power of suppliers: low. Food is a low cost industry; there is only a little price difference between different suppliers. The suppliers want to sell their raw material should accept the marketing price. Bargaining power of buyers: low The buyers can decide to choose a cheaper food because there is so many food service they can choose‚ the industry should establish an reasonable price. Threat of new entrants: medium People like to try new food. But if the
Premium Catering Commerce Restaurant
Lecture1 1. What do you think of Cruise Safety? 2. What do you think of Cruise Life? Lecture2 3. What is the advantage to develop Cruise Economy in China? 4. What is the Challenge to develop Cruise Economy in China? Lecture3 5. Why there is no big Cruise Company in China? 6. How should we develop Cruise In China? Lecture4 7. What is the Core of Cruise Products? 8. What do you think of the different product demanding of Chinese? Lecture5 9. How can we get a cruise product in China? 10
Premium English-language films
Gucci The company Gucci is well known in many countries. The moment a person hears the word Gucci what comes to mind is fashion and expesive. In 1921‚ Guccio Gucci opened his first store in his native country Italy. Since 1921 Gucci has evolve into one of the most exclusive store in the world. It wasnt until 1950‚ that Gucci became known once the green red green logo was released. In 1953 due to Guccio Gucci’s death his sons Aldo‚ Ugo‚ Rodolfo and Vasco took over the company. It is then that Gucci
Premium Marketing
1: * We chose Gucci for our project because it was a brand that none of us knew a lot about and we thought it would be interesting to learn about the company. * It is a designer brand that produces purses‚ women’s wear‚ men’s apparel and children’s wear. * Gucci is located in all major fashion capitals and large cities. For example‚ the one we went and visited was the location on Rodeo Drive in Beverly Hills. They are located globally. * The target market for Gucci is mostly business
Premium Marketing Gucci Customer relationship management
Gucci (Italian pronunciation: [ˈɡuttʃi]) is an Italian luxury fashion house‚ part of the Gucci Group‚ which is owned by French company Kering formerly known as PPR.[2][3][4] Gucci was founded by Guccio Gucci in Florence in 1921.[5] Gucci generated about € 4.2 billion in revenue worldwide in 2008 according to BusinessWeek magazine and climbed to 41st position in the magazine’s annual 2009 "Top Global 100 Brands" chart created by Interbrand.[6] Gucci is also the biggest-selling Italian brand.[6] Gucci
Premium Gucci
Technology and Innovation Strategy Individual Assignment: “Gucci Group” (11/06/2012) ------------------------------------------------- Matteo Berzoini ------------------------------------------------- 1. Provide a competitive positioning of the luxury industry back in 1990. How was Gucci positioned? 2. Which critical moves allowed De Sole to reposition Gucci? 3. What do you think about the acquisition of YSL and Sergio Rossi? 1. Market Worth and Composition: By
Premium LVMH Gucci
have to mention that the desired identity by the company can be different from perceived identity by customers. (Elite VS Middle VS Accessible) Time Period Directed by Management result Desired Identity Perceived Identity 1920’s ~ 1970’s Guccio Gucci Prosperity Middle luxury Middle luxury 1970’ ~ 1980’s Aldo & Rodolfo Internal conflict Middle luxury Middle luxury 1980’s ~1990’s Maurizio Adversity Elite luxury Middle luxury 1990’s ~ 2005’s Tom & Domenico Prosperity Middle luxury Middle
Premium Gucci LVMH Luxury good
Problem Statement With current economic downturn‚ should Robert Polet concentrate solely on strengthening the Gucci brand further‚ or should he expand the multi-brand strategy to the next level? Situation Analysis As the economy began to deteriorate near the end of 2008‚ luxury brands like Gucci‚ Prada‚ and Louis Vuitton all began to feel the effects. Consumers were beginning to spend less and save money through the times of economic uncertainty. One of the hardest hit industries what that of
Premium Gucci LVMH
Michael Porter’s five forces is a model used to explore the environment in which a product or company operates Five forces analysis looks at five key areas mainly the threat of entry‚ the power of buyers‚ the power of suppliers‚ the threat of substitutes‚ and competitive rivalry. New Entrants Suppliers Industry competitors and extent of rivalry Buyers Substitutes Introduction to Porter’s 5 forces The model of the Five Competitive Forces was developed by Michael E. Porter in his book „Competitive
Premium Strategic management Management