managers in the hotel industry is to provide and sustain customer satisfaction. Customer requirements for quality products and service in the tourism industry have become increasingly evident to professionals (Lam & Zhang‚ 1999; Yen & Su‚ 2004). Guest relationships are a strategic asset of the organization (Gruen et al.‚ 2000) and customer satisfaction is the starting point to define business objectives. In this context‚ positive relationships can
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| | | |Pathway: HRM (Human Resource Management) | |Student Name: |Chen Tian |Student Number:
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CHAPTER 1 1.0 INTRODUCTION Computers are extremely important in the modern world of today. In the fast moving life of the modern world today‚ computers hold tremendous significance. Computer has become an important tool for keeping databases‚ filing systems‚ track records. Computers have brought about a revolution across all industries. They have changed the face of society. Computers are the best means for storage and management of data; they can serve as huge knowledge bases and can be harnessed
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company. Results has shown the immense effectiveness of IT in HR and the company stands out as an successful enterprise. Surely‚ it has reduced the burden of human resource management. I. INTRODUCTION: A. Role of IT in HRM: Now a days‚ top leaders fully realize the power of information technology tools can help them reach business targets. The utilization of IT tools in the business helps to define business goals and also optimize the work processes. The contemporary
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general about soft skills‚ examples of soft skills that are needed for university students and its importance. “What are soft skills?” According to the oxford online dictionary soft skills are “personal attributes that enable someone to interact effectively and harmoniously with other people” . It is mainly the ability of a person to think critically and make decisions independently‚ soft skills usually used much of Emotional Intelligence (EQ)‚ from the thinking skills prongs other soft skills that
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day. Human Resource Management (HRM) thus plays an important function within an organization to manage employment. Being resource-centered on manpower‚ it focuses on recruiting the right people for the right job and set precise directions for employees to meet organization’s goals. As defined by Stone‚ HRM involves the productive use of people in achieving the organization’s strategic objectives and the satisfaction of individual employee needs. (Stone‚ 2005) HRM functions include main activities
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HUMAN RESOURCE MANAGEMENT INTERVENTIONS Human resource Management (HRM) is defined as an organizational function that deals with recruitment‚ management and giving guidance for the people who work in the organization. HRM focuses on issues related to people like (1) conducting job analyses‚ (2) planning personnel needs‚ and recruitment‚ (3) selecting the right people for the job‚ (4) orienting and training‚ (5) determining and managing wages and salaries‚ (6) providing benefits and
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Chapter 1: The Strategic Role of HRM ENVIRONMENTAL INFLUENCES ON HRM Internal Environmental Influences • ORGANIZATIONAL CULTURE: core values‚ beliefs‚ and assumptions that are widely shared by members of an org Serves variety of purposes: - communicating what org “believes in” and “stands for” - providing employees with sense of direction and expected behaviour (norms) - shaping employees’ attitudes about themselves‚ org‚ and their roles - creating sense of identity‚ orderliness‚ and
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flexibility as defined in Atkinson’s (1984) model of the flexible firm (b) What are some of the strengths and weaknesses of the Atkinson model? ANSWER PLAN: Introduction/Background o What are the aims of flexibility o Guest (1987) de-centralisation helps to create flexibility o What are the main forms of flexibility that modern organisation need Body: 4 types of flexibility o Functional/Temporal/Numerical/Financial Body 2: Atkinson’s Model o Core group o Frist/Second peripheral
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The short story‚ There Will Come Soft Rains by Ray Bradbury‚ was about a world without Humans. Nuclear war wiped people from the face of the earth and what remained‚ in a city‚ was just a house. A self sufficient and working house which was programmed to do certain things without the help of people. Even with the family gone‚ it remained doing the things it was programmed to do. With this short story‚ Bradbury tried to show that a world without reason and understanding is a Dystopian world The
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