satisfactory guest experience in the five star hotels in Tehran. Four five star hotels of Parsian group namely‚ Esteghlal‚ Laleh‚ Espinas and Homa hotel in Tehran were selected for the present research‚ and opinions of the hotels’ guests were sought for assessing the perception of the guests in five primary dimensions of service quality. The role of standard operation procedure in the front office was also assessed and its connections to service quality‚ business excellence and customer satisfaction were
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Employee Job Satisfaction: A Study of Robi Introduction ob satisfaction is defined as "the extent to which people like (satisfaction) or dislike (dissatisfaction) their jobs. The Research Report is prepared for the course instructor of Graduate program‚ UITS. This report is prepared as a partial requirement of Research Methodology course. Following the standard procedure and instruction given by the course instructor does this formal report. Basically total satisfaction depends on various
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Actually dissatisfaction can be kept away with some factors. Herzberg thinks that the opposite of Dissatisfaction in No Dissatisfaction and the opposite of No satisfaction is Satisfaction. The groups that we can take a look at are: Motivators-. They are factors who can achieve better performance in job and also to motivate the employees to work harder. Hygiene factors –If these factors appear it always means that the motivation will be achieved because there are factors which are dissatisfiers‚
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QUESTIONNAIRE Dear Respondent‚ Assalamu Alaikum…. This questionnaire has been designed to conduct a research on ‘Measuring Employee Job Satisfaction” to fulfill the course requirement of MBA Program. A survey is being conducted among employee of ‘EXIM Bank Ltd.’ Agrabad branch‚ Chittagong. Your honest opinions are valuable to this survey and will be kept confidential. Thank you for your time and effort. [Part A: Personal information] Name of the Respondent: ……………………………………………. Address
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Casa Youth Shelter short term crisis shelter : Casa Youth Shelter is a nonprofit organization located in Los Alamitos‚ California providing emergency temporary shelter for homeless‚ runaway and abandoned youth. They have 12 licensed beds
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CHAPTER- I CUSTOMER SATISFACTION 1.1 INTRODUCTION: The customer is a person who buys goods or services for some price. The success of an Enterprise heavily depends on customer Satisfaction. It is the period of customer era. Every customer knows his right and responsibilities. The relationship between customer and seller is very essential. There should be regular‚ smooth and friendly relationship between customer and seller. When there is no cordial relationship between customer and seller
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CUSTOMER SATISFACTION SURVEY BANK OF INDIA CUSTOMER PROFILE 1. NAME :- 2. GENDER :- Male/Female 3. AGE :- 4. EDUCATION :- (a) Upto Matriculate (b) Undergraduate (c) Graduate (d) Post Graduate 5. OCCUPATION :- (a) Salaried (b) Business (c) Professional (d) Self Employed (e) Student (f) Retired (g) Housewife (h) Others (Specify) 6. BANKING ACTIVITY ROUTINE :- (a) Personal Visit to Branch (b) Internet Banking (c) Delegated to Spouse/Children/Employee
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one of the closest approaches computer science has yet made to the holy grail of programming : the user states the problem‚ the computer solves it.” Eugene C. Freuder‚ Constraints‚ April 1997 CS 820 3 7.1 Introduction Constraint satisfaction problems (CSPs) Standard search problem: state is a “black box”—any old data structure that supports goal test‚ eval‚ successor CSP: state is defined by variables Vi with values from domain Di goal test is a set of constraints specifying
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TCS is one of India’s largest industrial conglomerates and most respected brands‚ which aims at delivering real results to global businesses‚ ensuring a level of certainty that no other firm can match. The project “To understand the employee satisfaction aspect of newly joined associates in TCS‚ Kolkata” was carried out to study and deal with understanding employee perception towards four major functions and
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This is a story about Walk Two Moons and “The Guest”. I’m going to be telling you how the themes in both stories are similar and how the authors developed them. In Walk Two Moon Sal Judges Cadaver because Sal thinks she killed her husband and buried him in the backyard and how her house is decorated it’s a pretty convincing she might have did it and she thinks her teacher is in on it later to find out that Margaret did not kill her husband he died in a car accident and her teacher is really
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