CHAPTER 01 INTRODUCTION Job satisfaction refers to an employees general affective evaluation of his or her job. Spector defines the concept more simply as “how people feel about their jobs and different aspects of their jobs” (1997‚ 2). He also considers it as a “related constellation of attitudes about various aspects or facets of the job” (Spector 1997‚ 2). The organizations should be concerned about their employees level of job satisfaction? Employee satisfaction increases employee retention
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Hotel Guest Security Hotel guests want to feel safe and secure in their temporary home. Hotels have a duty to protect them. After all‚ the business depends upon them. Apart from the possibility of death or injury and destruction‚ the adverse publicity from an incident‚ can result in ruined reputations‚ failing business and knock-on effects to tourism in the country or region. The risk to hotels can also increase because of the identity of an individual guest or his or her family.
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impression the guest would experience would be from the moment they enter the hotel. The next unforgettable experience would be the room they would be staying at; it could make or break the guests’ impression of the hotel. Basically‚ if the Housekeeping did not do a good job in cleaning the room or if the Front Office ‘accidently’ assigned a ‘dirty’ room to them; the impact on the hotel image would be drastically affected. The key topics which would be discussed are the impact on the guest cycle and
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EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED” By Oishee Manee ID: 0820544 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY‚ BANGLADESH April 29‚ 2012 EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED” By Oishee Manee ID: 0820544 Has been approved April 29‚ 2012 ____________________
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“No matter how hard life is‚ one has to hope for happiness. Sorrows and failures are to be accepted as milestones towards success.” To our guest speaker __________________‚ school administrators and officials‚ teachers‚ parents‚ classmates‚ fellow students‚ guests‚ ladies and gentlemen a pleasant (morning or afternoon). Today is a happy day for all of us. It is a day of celebration as we students of this school finish our elementary education. It is not a simple accomplishment. All of us know how
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A young traveler stops for the night with a family that lives in a "notch" next to a mountain. They make friendly conversation‚ interrupted once by the sound of a wagon carrying other travelers who pause but do not go inside‚ continuing on with their journey and then by the sound of rocks falling from the slope. The father reassures the visitor that rockfalls happen regularly without causing harm‚ but that the family has a "safe place" to go in the event of a serious collapse. The group carries
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Chapter 2 LITERATURE REVIEW Chapter – 2 Literature Review R esearch has indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors
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Uninvited Guest It was Friday night. I was looking forward to staying at home and just hanging out. My parents were at a Thunder game. My sister was with her boyfriend. It was just me and my dogs. I thought I would watch tv and then go to my room and play some video games. While watching basketball my dogs started acting weird. They would look out our front door which is glass and then run to the window. I figured they where watching our cat eat a mouse or maybe they saw a squle or something
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Written Communication and Analytical Reasoning Guest-Tek Interactive Entertainment Ltd. Background/Issues Guest-Tek Interactive Entertainment Ltd (Guest-Tek) provides broadband technology solutions principally to the hospitality industry. Guest-Tek installed Internet solution in more than 404 properties and over 80‚700 rooms worldwide‚ which includes 9 hotel brands and 87 independent boutique hotels. Its voice solution integrates IPT solution with hospitality grade Voice Over IP and IP telephony
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EFFECTIVENESS OF HANDLING GUEST COMPLAINTS BY FRONT OFFICE DESK STAFF AS OBSERVED BY THE GUEST AT SELECTED HOTELS A Research Presented to the Faculty of College of Hospitality and Institutional Management Our Lady of Fatima University In Partial Fulfillment of the Requirements for the Degree Bachelor of Science in Hotel and Restaurant Management ROBIN JUDE B. ELAURIA KATRINA CARLA G. GERALDINO AILEEN JOY A. QUIDULIT CHRISTOPER S. ROSALES GENESIS D.C. SUSANA October 2011
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