Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible‚ ensuring maximum guest satisfaction consistent with our hotel standards‚ through planning‚ organizing‚ directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager‚ Concierge‚ Reservation Supervisor‚ Reception Supervisor‚ Assistant
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doesn’t just “match-up” to its competitive hotels in its market‚ it actively exceeds the expectations of the guests in that competitive set. How does the Ritz do this? I think the 2 main steps the Ritz have taken to ensure their guest success has been taking care of their internal customers and by doing that they are taking care of their external customers‚ this makes for very happy guests. The second step is that they are empowering their staff to satisfy customers’ needs and make them loyal to
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them to get aware of these culture and art to revive our hertiage.After the art of exhibition a concert was arranged for the entertainment and amusement of the guests so various bands of university students were invited to full fill this purpose.We were supposed to take some sponsers so that funds for event could be arranged.A chief guest is an integral part of any event so our event also have and that was respected former CM of KPK. For securtiy purpose walk through gates were installed on the entrance
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Target: Driving Guests Into the Store Target opened the doors to its first store in Minnesota in 1962. Today‚ Target operates 1‚781 stores located in the United States and India‚ and plans to open stores in Canada as well. In the fifty years since it was founded‚ Target has managed to become one of the most recognized and respected discount stores available. Guests are highly brand loyal and have come to depend on and trust in Target’s brand promise: “Expect More‚ Pay Less.” Target works to
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Exploring the hospitality industry CHAPTER 1 Characteristics of the hospitality industry - Hospitality businesses are open 365 days a year‚ 24 hours a day - Constant strive for outstanding guest satisfaction - leads to guest loyalty - leads to more profit - Services are mostly intangible - the product is for the guest’s use - not possession - only - Inseparability: - characteristic of services that makes them inseparable (1) from their means of production‚ and (2) from the customer’s experience of
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Rosewood Branding Total number of unique Guests With Rosewood Corporate Branding 115‚000.00 115‚000.00 $750 $750 2 2 32% 32% 1.2 1.3 Average Marketing expense per guest (system-wide) $130 $138.70 Average new guest acquisition (system wide) $150 $150 19‚169 24‚920 5750 11500 8% 8% 16.67% 21.70% Average gross Profit Guest $576 $624 CLV Calculation Without Corporate Brand strategy 2003 2004 Average daily Spend Number of days average guest per stay Average gross margin per room
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SEXISM AMONGST ARAB AMERICANS LEANNA HAMDAN FLORIDA ATLANTIC UNIVERSITY ABSTRACT In America‚ we deal with sexism everyday. In the work place‚ at home‚ in our cultures‚ at school‚ etc.‚ but my main focus in this research paper is sexism among Arab Americans. Being an Arab American myself‚ I have dealt with this brutal issue all my life. Not being able to go to prom‚ to the movies on a Friday night with my friends‚ to hang out in gender-mixed functions all due to the simple fact that I am
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Takaful articles t a k a f u l Number 1: August 2005 Takaful in the new millennium Where are we now? Where do we go from here? Dawood Yousef Taylor Assistant General Manager‚ Head of Takaful Ta’awuni (Saudi Arabia) www.baj.com.sa/takaful Takaful‚ or Islamic insurance is a relatively new industry. Although the origin of takaful can be traced back to Islamic practices 14 centuries ago‚ the development of takaful in modern times was initially undertaken in Sudan in 1979 and
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from home for more than a day need lodging facility. Lodging is done in a hotel‚ hostel‚ a private home (commercial‚ i.e. a bed and breakfast‚ a guest house‚ a vacation rental‚ or non-commercially‚ with members of hospitality services or in the home of friends)‚ in a tent‚ caravan/camper Facilities of lodging: Lodging facilities include‚ - Guest room - Lobby - Food and beverage outlets - Recreational facilities - Administrative offices - Food production area
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HM 211 Study Guide One CHAPTER ONE Hospitality: comes from French word “hospice” and Latin word “hospitium” Pineapple legend: sea captains arriving home brought fruit back; sign of safe return Pineapple tradition: symbol of welcome‚ friendship‚ and hospitality; recognizes for concept of SERVICE Origins of hospitality: -Summarians: after becoming farmers‚ they began writing‚ inventing money‚ creating pottery‚ making tools‚ producing beer -taverns provided places for locals to
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