Service Enterprise IE-497B Dr. A.Ravindran October 5‚ 2007 Case Study #2 (Clean Sweep‚ Inc.) Made by: Moises Eidelman 1 Question #1) Plot the Run Charts for (a) total number of complaints and (b) complaints for each crew. Part (a) Table 1 Total number of complaints per month month 1 2 3 4 5 6 7 8 9 # complaints 35 31 24 21 16 14 8 15 14 Figure 1 Run chart for total number of complaints 2 Part (b) Table 2 Total number of monthly complaints per crew month
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Buckminster Fuller (1895–1983) was an inventor ‚ architect‚ and American engineer. He designed buildings to work with technology to meet the needs of modern life.He also made many designs for automobiles‚ buildings‚ and cities. In 1940‚ Fuller came up with a new idea for a domed structure. He called this structure a geodesic dome. A geodesic dome is great and light. It covers a vast open space with no inside supports. Born in Milton‚ Massachusetts‚ July 12‚1895‚ the son of Richard Buckminster
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a variety of obstacles‚ primarily due to the high product mix‚ which explains why extensive utilization of lean is not reported in the journals for this industrial sector. Most of the reported applications and documentations are discussing lean in cases where there are a few families of high volume products and processes involved. The reports mainly fail to detail the ways waste is removed. The recommendations are far from applicable when thousands of parts in low quantity and several nonlinear processes
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B1 General Aspects of Occupational Health and Hygiene B1.1 Nature and history of occupational health and hygiene The discipline of occupational health & hygiene is concerned with the effects of the working environment on the health of the worker and the affect of the worker’s health on their ability to perform workplace tasks. The purpose of occupational health and hygiene: To anticipate and prevent health problems caused by the nature and types of work considering both the health of the
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CASE 2 FOUR CUSTOMERS IN SEARCH OF SOLUTIONS OVERVIEW Four telephone subscribers from the same street in a suburb of Toronto complain individually to Bell Canada about a variety of different problems. Is there more to each problem than might appear on the surface? Does it offer Bell a marketing opportunity? TEACHING OBJECTIVES • Provoke a discussion of the potential underlying causes of consumer complaints. • Highlight the fact that complaints are often opportunities in disguise‚
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locations. In this case customer are always assured of availability of transport‚ which helps in attaining the highest level of efficiency and customer delight. Employees Southwest Airlines has highly trained employees‚ whose focus is on the benefit of the customer. They offer the best
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www.ib.cdc.org Case 11 Mahindra & Mahindra (B): An Emerging Global Giant? "I have been on record to say that my philosophy of going global is because if you don’t succeed abmad or don’t have the capacity to succeed abmad and to carve out some turf abroad you are not going to be safe at home [. . .}. If you want to compete with multinationals you have to be a multinational. So that is the logical rationale for going abmad.HI -ANAND G. MAHINDRA‚ Vice Chairman and Managing Director‚ Mahindra & Mahindra
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airlines Rico Merkert a‚⇑‚ Peter S. Morrell b a b Institute of Transport and Logistics Studies‚ The University of Sydney‚ NSW 2006 Sydney‚ Australia Department of Air Transport‚ Cranfield University‚ Cranfield‚ MK43 0AL Bedfordshire‚ UK a r t i c l e i n f o Article history: Received 31 July 2011 Received in revised form 14 December 2011 Accepted 7 February 2012 Keywords: Mergers and acquisitions Finance Productivity Size of firms Data envelopment analysis a b s t r a c t This paper reviews literature
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Case 3-B Romanus Iheanacho Cindy the wife of Larry (Executive Committee member) was fired after an heated exchange between her and Sonja (a recently hired employee); during a meeting between the two and Jill the onsite manager. With further investigation by Heather as a reader we’re able to receive insight that the meeting was possibly a planned attempt to fire Cindy. Earlier in the day a Builtwell property maintenance manager asked where was Cindy during his visit‚ Jill quickly responded stating
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Mauritz (H&M) is a fast-fashion global leader in the fashion industry. Hence‚ to have a holistic sustainable development point of view‚ we will examine and address the Marco-environment by looking at PESTEL analysis framework. The competitive forces within the fashion industry will also be revealed throughout the Porter Five Forces Model. PESTEL ANALYSIS Case Evidence Positive (Opportunities) Neutral Negative (Threats) POLITICAL factors: Critical observation faced from the public on H&M’s overseas
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