in: Preprints Volume I of the IX. International Working Seminar on Production Economics‚ Innsbruck/Igls/Austria‚ February 19-23 1996‚ pp. 313 -327 1 THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS Elmar Sauerwein ‚ Franz Bailom‚ Kurt Matzler‚ Hans H. Hinterhuber* Department of Management‚ University of Innsbruck Which products and services can be used to obtain a high level of customer satisfaction? Which product features have a more than proportional influence on satisfaction‚ and which attributes
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cardinalities) and a minimal relational database for the following business process. J&B Enterprises offers each of its clients a full range of outsourcing service options which allow those companies to concentrate almost exclusively on their main value-added activities. J&B will do your bookkeeping‚ computer services‚ taxes‚ cleaning‚ advertising‚ legal work‚ etc. for you by dispatching its own well-trained employees to your place of business. Each service engagement involves exactly one type of service
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9-207-056 JANUARY 28‚ 2007 MALCOLM BAKER Multifactor Models There are two parts to this exercise. The first is to evaluate the performance of four mutual funds. And‚ the second is to estimate the cost of capital for two firms. Benchmarking Both parts of the exercise are about choosing an appropriate benchmark‚ either for evaluating past investment returns or assessing a new project. Ideally‚ a benchmark should reflect the opportunity cost‚ or the best alternative investment. If an investment manager’s
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Business-to-Business Messages Comm/470 February 4‚ 2013 Communication is the process; through which sender conveys their messages to receiver. The communication can be in form of words‚ gestures‚ voice intonations and other symbols or signs. The communication process cannot be possible without any medium. In the communication process senders and receivers both are the parties involved. Apart from this communication process also needs the technology‚ tools and Channels. All the element of the
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happened because of your mental illness would be dismissed as a placebo effect. Although over the last 50 years the medical model has slowly began to change‚ the “Biopsychosocial model” has become more widely adopted. This medical model accepts that health and disease are strongly influenced by a combination of biological‚ psychological‚ and social factors. The biopsychosocial model describes health as a state of well-being that we can actively attain and maintain. This shows
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Similarly to the informative model‚ the interpretive model assumes that the physician is responsible for giving the patient with all important information concerning their state and treatment. However‚ the practitioner goes beyond providing the information and accepting the patient’s choices. Unlike the informative practitioner‚ the interpretive practitioner knows that the patient’s values are not completely recognized by the patient‚ in fact their values are often conflicting and underdeveloped
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Part One: The friction model is the idea that there are various sources that work together to keep policies in place so that the status quo prevails for extended periods of time. There are many different players within the friction model that try to help protect the status quo‚ but other ideas that try to go against the model and change it. The friction model has a head start as it is much easier to protect the status quo than to change it. A major problem policy changer’s face is lack of attention
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Available online at www.ilshs.pl International Letters of Social and Humanistic Sciences 8 (2013) 77-85 ISSN 2300-2697 Service marketing triangle and GAP model in hospital industry Rajesh K. Yadav1‚*‚ Nishant Dabhade2‚** 1 Associate Prof. & Head‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India 2 Assistant Professor‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India *‚**E-mail address: drrajeshkyadav@yahoo.com ‚ nishant
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A Spiral Model of Software Development and Enhancement Barry W. Boehm‚ TRW Defense Systems Group “Stop the life cycle-I want to get off!’’ “Life-cycle Concept Considered Harmful. ” “The waterfall model is dead.” “No‚ it isn’t‚ but it should be.” hese statements exemplify the current debate about software Iife-cycle process models. The topic has recently received a great deal of attention. The Defense Science Board Task Force Report on Military Software‘ issued in 1987 highlighted the concern
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............................................................................. 4 II. Analytical Framework: The Shareholder and Stakeholders Models of Governance........................... 5 II.1 The Shareholder Model ................................................................................................................ 6 II.2 The Stakeholder Model ................................................................................................................ 8 II.3 The Interaction of
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