A subcommittee of the board of directors of Hampton Inns has made a bold proposal that customers be given a guarantee of “complete satisfaction or your night’s stay is free”. Employees will be permitted to make good on this guarantee without the approval of managers. But although the proposed guarantee would show great confidence in the hotels’ quality and would give Hampton Inns a competitive advantage‚ most of the hotel’s managers oppose the plan. Why would they not want to guarantee customer satisfaction
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makes a complaint about the level of service he receives‚ he expects a quick‚ suitable resolution. A customer who is not aware of this guarantee offered by Hampton will express shock and surprise that a company will be willing to give away revenue and an opportunity at profits just like that. What will make it even more astonishing is that Hampton has a competitive advantage due to this guarantee therefore this will not happen at any other hotel. However‚ he will be impressed that the complaint has
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Līga Brūmane Liene Ratniece-Miltiņa Sandeep Menon MIF 1st year Hampton machine tool company case study 1. Why can’t a profitable firm like Hampton repay its loan on time and why does it need more additional bank financing? What major developments between November 1978 and August 1979 contributed to this situation? (ST-1) Hampton has a substantial backlog of outstanding orders from respected customers so they need cash to purchase equipment to maintain production efficiency. In an effort to conserve
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I. Title of the Case “The Crowne Inn: A Classic Case Of A Family Business in Turmoil” II. View Point As one of the member of the Johnston family III. Time of Context It as a clear‚ cool day in late 2000 when Barbara Johnston was confronted with his son Bruce‚ it is one of the biggest challenge in her life. Barbara’s family was on the verge of being torn apart over the family’s largest asset‚ a bar called The Crowne Inn‚ located in Kansas City‚ Missouri. IV. Statement of the Problem
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The Queen`s Inn _Assignment 1 The table of information supplied‚ regarding the business activities of the Queen’s Inn‚ located on the Atlantic Ocean in St. John’s‚ Newfoundland‚ revealed much information. The following report will discuss the current business situation and will be followed by recommendations for change. These proposed changes will mainly deal with changes to the Inn’s present business strategies that will
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Financial Management Hampton Case Study Learning Objectives Understand the fundaments of financial forecasting Understand forecasting financial statements Practice evaluation of assumptions underlying forecasts Understanding ratios from lender’s perspective Understanding effect of stock repurchases Questions 1. Why can’t a profitable firm like Hampton repay its loan in a timely manner? 2. What major developments between November 1978 and August 1979 contributed to this situation
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Case Study #4: Amber Inn & Suites Work Environment Amber Inn & Suites‚ Inc.‚ formed in 1979‚ operates 200 Amber Inn properties and 50 Amber Inn & Suites properties located in 10 states throughout the Rocky Mountain and western states. On Average‚ each location has approximately 120 individual guest and suite-style rooms. Under a new president and CEO‚ the goal is for Amber Inn & Suites to reach profitability within two years after five consecutive years of unprofitability
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1. In the case of Hampton v. Snead State Community College (SSCC)‚ the one element that Hampton failed to establish of a prima facie case of racial discrimination was the forth element in the case. The forth element in the case stated‚ “SSCC treated similarly situated employees outside of Hampton’s protected class more favorably” (Hampton). According to the court‚ Hampton failed to establish the prima facie case of bring substantial evidence of employees of another race who were tried fairly. The
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Introduction The Amber Inns & Suites‚ Inc. is a 250 property hotel chain in the western and Rocky Mountain states. Amber Inn & Suites‚ Inc. was established in 1979 and is made up of 250 hotel chain properties each consisting an average of 120 individual guest rooms or suite units. Amber Inn & Suites‚ Inc. can be found in locations among ten western and Rocky Mountain States with two hundred fifty different property hotel chains. On average‚ each property consists of one hundred twenty individual
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The Magnolia Inn sets on a bluff over-looking the Pacific Ocean in scenic Half Moon Bay California. The sole owners of the Magnolia are Jim and Nancy Anderson. They have some necessary experience as they owned and operated a motel until approximately one year ago. This motel was sold to help raise the funds necessary to purchase and renovate the Victorian home used to house the Magnolia Inn. The owners plan on being hands on owners who will be involved in all aspects of the operation of this venture
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