D2: REPORT TO ASSESS THE POSITIVE AND NEGATIVE IMPACTS OF CUSTOMER SERVICE AND SALES TECHNIQUES 1.0 TERMS OF REFERENCE: I have been asked to produce a report to assess the positive and negative impacts of the customer service and sales techniques of my selected organisation. The organisation I will be looking at is Clarks. 2.0 PROCEDURE: In order to obtain the relevant information‚ I followed the following procedures: 2.1 I will be using my previous assignment P3 role play which was based on
Premium Sales Customer service Marketing
Freitag — The Designer Bag With a Conscience Credit-Suisse: 17.03.2008 It’s been 14 years since the bag made from recycled truck tarpaulins and seat belts was invented by the Freitag brothers. A decade ago‚ their designs caused a furor in Zurich and now that interest has traveled as far as Tokyo. This is the story of a company that is holding on to its Swiss roots while growing globally‚ but at a sustainable pace. Freitag: Two teenaged Japanese tourists sit in a Zurich restaurant over coffee‚ admiring
Premium Marketing Switzerland
http://www.economist.com/node/14447276 LVMH in the recession The substance of style The world’s biggest luxury-goods group is benefiting from a flight to quality‚ but the recession is also prompting questions about the company’s breadth and balance Sep 17th 2009 | Paris | from the print edition * * Bloomberg “THERE are four main elements to our business model—product‚ distribution‚ communication and price‚” explains an executive at LVMH‚ the world’s largest luxury-goods group. “Our
Premium LVMH
OUM BUSINESS SCHOOL SEMESTER 2 / YEAR 1 OUMM3203 PROFESSIONAL ETHICS MATRICULATION NO : 870308025247001 IDENTITY CARD NO. : 870308025247 TELEPHONE NO. : 014-9446200 E-MAIL : venu87_cool@yahoo.com LEARNING CENTRE : JOHOR LEARNING CENTRE 1.0) INTRODUCTION Ethics is need to influence the way of an individual behave when the ethical theories has been optimize in practice. Many people always behave unreasonably. Even though they know should take moral action
Premium Ethics
Nordstrom Case Study Presentation 1. 1. CHAPTER 15 CASE STUDY Sam Lampe Jamie Malnati Kat Wilson Aseel Kreishan John Saladino 2. 2. NORDSTROM HISTORY• 1901 | Carl Wallin and John W. Nordstrom started a small shoe store in Seattle‚ WA.• 1929 | John W. Nordstrom and Carl Wallin retired and sold their shares to John’s sons‚ Everett and Elmer.• 1968 | The second generation debated selling the company as Everett neared retirement. They were convinced by the third generation Nordstroms to take the company
Premium Retailing
FOOTWEAR INDUSTRY GUIDE Updated January 2014 Small Business Help British Footwear Association – SOU 100 (February 2007 COBRA) [Available on Electronic Resource Onsite] The BFA represents British based footwear brands and manufacturers providing advice on health and safety‚ environmental‚ consumer and trade laws. Designer Shoe shop – MBP 404 (June 2012 COBRA) [Available on Electronic Resource Onsite] Covers marketing and trading issues‚ also supplies sources of further information. Footwear (Indication
Premium Shoe Footwear Shoemaking
Chapter 8 Review Questions Solutions 1.Describe the prototyping process of designing forms and reports. What deliverables are produced from this process? Are these deliverables the same for all types of system projects? Why or why not? Designing forms and reports is a user-focused activity that typically follows a prototyping approach. First‚ you must gain an understanding of the intended user and task objectives by collecting initial requirements during requirements determination. After collecting
Premium Design Typography Design management
“Luxury is a necessity that begins where a necessity ends” -- Gabrielle “Coco” Chanel What is Luxury? “Luxury must be comfortable‚ otherwise it is not luxury”. -- Gabrielle “Coco” Chanel Luxury is a term that can mean different things to different people; therefore there are multitudes of ways to describe it. It is‚ as a whole superfluous‚ based on the attainment of desires and is not considered to be a need. According to Christopher Berry luxury is “an expenditure that
Premium
Political Science‚ and a five-year stint studying mime at the Teatro Picco‚ that she took over her family’s business in 1978 (Craven‚ 2008). By 1985 Miuccia Prada had already created her first breakthrough line: black‚ unlabeled‚ finely woven‚ nylon handbags that
Premium Miuccia Prada Milan
hOutline Topic: The fashion industry of Trinidad and Tobago. Narrowed Topic: The challenges encountered within the local fashion industry. Thesis question: Does the local fashion industry possess the vitality to triumph over its’ various challenges‚ and ultimately arrive at the level of the international fashion industry and hence maximise its’ success? Topic Outline1. The local fashion industry2. The challenges encountered3. The international fashion industry4. The benefits of development
Premium Trinidad and Tobago Fashion Tobago