Module: Communications Class: CK1A/TP1A Tutor: Deirdre Donnelly Technique: Collection of Work Assignment Name: Personal & Business Documents Weighting: 15% Hand out Date: 11th October 2013 Submission Date: 8th November 2013 You are required to produce three pieces of work‚ as follows: 1. A hand-written personal letter or personal piece 2. A typed letter of application and Curriculum Vitae 3. A typed Notice and Agenda Further details on the specific guidelines for each
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Manual Handling The way procedures are performed The practice of inadequate Manual handling is one of the most frequent risks that many people are approached with in all workplaces. The aim is to provide each individual with the knowledge and skills needed to perform Manual handling in the appropriate ways. We need to identify potential hazards and use the training knowledge to implement strategies to eliminate or reduce the risk to prevent injuries occurring. (Major workplace Hazards
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COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don’t complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller
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Maclean’s is a Canadian news magazine established in 1905 by John Bayne Maclean. Distributed weekly‚ it is Canada’s only national current affairs magazine; it covers such matters as politics‚ international affairs‚ social issues‚ business and culture. On average‚ the magazine circulates 366‚394 issues per week and has a readership of 2‚753‚000. 51% of readers are men and 49% are women‚ with an average age of 45 years old. On October 11th‚ 2007‚ Volume 120 Number 41‚ October 22nd‚ 2007 issue
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: Siyanda Gcuku To : Stefan Joubert Task : Report Media category : monthly magazine (PiE Magazine) History : Magazines have been around for many years. Of course‚ they began in a typical fashion‚ as simply words that were written down to attract customers. The actual history of the magazine can be traced back to the newspaper industry. The newspaper industry wanted to do more in-depth articles and articles that required much more research than the columns that were featured on a daily basis
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this paper‚ and from the options provided‚ I have selected Gary Kelly‚ of Southwest Airlines. He is the current CEO at Southwest‚ and during his 23 year long venture at southwest he has been able to do many great things for the company‚ making it a place where people wanted to come to work‚ even on their days off. He started out as a controller in 1984 and then moving on to become Southwest’s CFO in 1989‚ but it wasn’t until 2004 that Gary Kelley was made the CEO. During his many years at with the
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good practice in handling information in health and social care settings Outcome 1 Understand requirements for handling information in health and social care settings identify legislation and codes of practice that relate to handling information in health and social care • data protection act 1998 • freedom of information act 2000 • human rights act 1998 • Caldicott Principles Summarise the main points of legal requirements and codes of practice for handling information in health
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Factsheet Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers satisfied. Although prevention is better than cure‚ it is almost inevitable that at some stage you will receive a customer complaint. Don’t presume a customer complaint is a negative experience because‚ if handled well‚ it can be a valuable learning tool. An effective complaints handling system needs someone
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going on in their digital world we can’t protect them” Lori Grisham’s article Teen Tracking apps “Good parenting or risky?” talks about how parents should use tracking apps to keep tabs on their teenagers. It is a fantastic way to keep your parents informed in what is going on in today’s life. Grisham gives great reasons how to use teen protection apps. To start with‚ abundant evidence from article of ways to protect your teens from sites they been on or what they shouldn’t be on. “Moreover‚ monitoring
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Gary Player: Golf’s global ambassador Born in Johannesburg‚ Gary Player was raised by his father‚ a widowed husband‚ who was often away working a low paying job as gold miner. However‚ at a young age his father took out a loan to buy Gary golf clubs; at the age of 14 Gary played his first round of golf‚ at 16 he announced he would one day become the best golfer in the world‚ and at the ripe age of 17‚ Gary turned professional.1 Since then‚ Gary player has become one of the greatest golfers that
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