Hank Kolb‚ Director of Quality Assurance | Case Study | | Presented by: Joanna Kristine | Total Quality Management (TQM) | Hank Kolb‚ Director of Quality Assurance Case Study I. Background of the Case Hank Kolb was whistling as he walked toward his office‚ still feeling a bit like a stranger since he had been hired four weeks ago as director‚ quality assurance. All last week he had been away from the plant at an interesting seminar entitled “Quality in the 80s” given for
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HANK KOLB CASE ANALYSIS The following are the problems that Kolb’s production line has to address: 1. Personnel - the operator of the filling equipment is not suitable for the job because of lack of knowledge and proper training 2. The filling equipment – the machine is not particularly designed for filling the Greasex cans. It was originally made for other purpose. 3. Maintenance – there is no definite schedule of preventive maintenance for the filling equipment.
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GENERAL INFORMATION AND MAJOR PROBLEMS The company Hank Kolb works in is a big plant with 1200 people working in it. Greasex‚ which is a specialized degreasing solvent packed in a spray can‚ is one of the major products of this company. Hank Kolb was hired as a director of quality assurance. A problem occurred with the new filling equipment in the previous week and some of the cans were pressurized beyond the upper specification limit. If we analyze the main problems in the plant‚ the fundamental
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CASE STUDY 3. HANK KOLB * Elaborate your own answer for the two questions listed at the end of the Hank Kolb case study * Which are the main conclusions you extract from Hank Kolb case? 1. What are the causes of the quality problems on the Greasex line? Display your answer on a fishbone diagram. Fishbone Diagram The groups of problems defined above are the materials for the fishbone diagram. Within this fishbone diagram we can see the cause and effect relationship and how these smaller
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Hank Kolb Case Study Quality‚ or lack of‚ is the result of many decisions made by many people over a long period of time. The Hank Kolb case quality problems all point to one fundamental problem‚ management. There are four special cause variations in a quality process: man‚ machine‚ materials and method. The Hank Kolb case has issues in each of these four fields and this case analysis will examine the issues within the four cause variations and show how they all point to management as the main
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Hank Kolb‚ Director of Quality assurance Case Study xxxxxxxxxx February 28‚ 2013 As the newly hired director of quality‚ the first step in identifying the quality issues within the plan t is to understand the basic root cause of the problem. The general manager‚ Morgenthal‚ has already mentioned lack of quality attitude in the plant and the on-going problems within the plant. These are some of the problems and root causes that are plaguing the quality department. Personnel Newly
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CASO HANK KOLB‚ DIRETOR DE QUALIDADE Hank Kolb saiu de sua sala assobiando‚ embora se sentindo ainda um pouco estranho depois de apenas quatro semanas trabalhando na empresa‚ no cargo de diretor de qualidade. Durante toda aquela semana ele estivera ausente da fábrica‚ participando de um seminário organizado pelo setor de treinamento para gerentes de qualidade industrial‚ mas agora estava pronto para investigar os problemas de qualidade em sua fábrica‚ com 1.200 funcionários. Kolb parou
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Hank should do the following: 1. Take one to two weeks to create a strategic quality initiative based on the Six Sigma methodology. Continue to probe the Greasex problem as one part of creating a plan. Do not treat the most recent Greasex problem as a stand-alone issue. View it as a broader‚ company wide quality issue. 2. Get upper level management to review the strategic quality initiative and get their input 3. Communicate the plan to the other members of the quality department and
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Facts of the Case: • Hank Kolb‚ Director of Quality Assurance is attending a seminar that is given to quality managers of manufacturing plants by the corporate training department. • Hank Kolb is now looking forward to digging into the quality problems at this industrial product that plant employing 1‚200 people. • The company lacks quality that needs more improvement to continue their operations. • Hank Kolb found problems regarding from personnel‚ plant
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Case Study: Hank Kolb Key Findings • Design o There is no proper product testing or evaluation system. o No study was done to know the effect of the design to the production process. o The design is a possible hazard to safety. • Supply Chain Management o Supplies were ordered in a rush‚ which means lack of scheduling in purchasing process. o Purchasers have accepted supplies with defects. o Purchasers have no sense of urgency in dealing with defective supplies. • Quality Management o
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