Journal of Operations Management 20 (2002) 419–433 Effective case research in operations management: a process perspective I. Stuart∗ ‚ D. McCutcheon‚ R. Handfield‚ R. McLachlin‚ D. Samson Faculty of Business‚ University of Victoria‚ P.O. Box 1700‚ Victoria‚ BC‚ Canada V8W 2Y2 Received 8 August 2001; received in revised form 26 October 2001; accepted 11 March 2002 Abstract Despite many calls for case-based operations management research‚ the successful publication rate of such articles
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Sammanfattning – KURS 190: FÖRETAGANDE – OPERATIONS MANAGEMENT – VT08 Operations management p. 3-35 What is operations management? Operations management is the activity of managing resources which are devoted to the production and delivery of products and services. 3 core functions Marketing function – communicating the products to the market. Product/service development function – creating new products/services. Operations function – fulfilling customer requests. Support functions
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Page 7 Monitor and control Page 9 Executive Summary It is a fact that the company didn’t achieved the best results in last years‚ reason way a radically revamp of our operations is required. In order to implement the new strategy regarding the franchise for easy internet cafe we qualified 4 offers from UPS‚ Excel Globalserve and Ingram for 3rd party logistics. My analysis took in consideration the following factors: total cost per store‚ ownership of goods‚ experience
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"grassroots" methods where customers will be given coupons for their friends to try Wide Awake Cafe for the first time. The coupon will be an economic incentive for the newcomer to try Wide Awake Cafe. The coupon also has the added force of a referral from a friend. Price Strategy & Breakeven Analysis How we price our product is important because it will have a direct effect on the success of Wide Awake Cafe. Though pricing strategy and
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Introduction Page 2 1. Acme Whistles case study What is the overlap between operations‚ marketing and product/service development at Acme Whistles? Page 3 2. Oxfam International case study What are the main issues facing Oxfam’s operations managers? Page 4 3. Formule 1 & Mwagusi Safari Lodge 3.1 For each hotel‚ what is the role of technology and the role of operations Page 6 staff in delivering an appropriate level
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| BX2062 Operations Management | Literature Review | “Too much theory‚ not enough understanding”Veronika12665417 | | | Bachelor Of BusinessSP53 2012 James Cook University Singapore | Article Overview The article was written by Roger W. Schemmer in early 2009. Basically‚ the article is addressing about the usage of theory in operations management. As mentioned in the article‚ theories used in the journal article‚ as science defines it‚ is not at the center of much of the research
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OSCM390 - E1WW John Haile 1/11/15 Professor Salsburey Case Study 1) What is the activity utilization rate at each step in the process of providing care? What is the direct labor utilization? Activity Utilization Rate Front Desk Registration 74% Verification 77.37% 46% New Patients 31.37% Follow-Up Patients Radiology 54.4% Imaging 24.4% (new patients) 30% (follow-up) Development of X-rays 31.746% Diagnostic Reading and Comments 22.2% (new patients) 26.66% (follow-up) Return
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TABLE OF CONTENTS 1. OPERATION MANAGEMENT 3 1.1. DEFINITION OF OPERATION MANAGEMENT 3 1.2. THE ROLE OF OPERATION MANAGER 3 1.3. RELATIONSHIP OF OPERATION MANAGEMENT WITH OTHER CORE FUNCTIONS 3 2. CASE STUDIES 3 2.1. HEATHROW INTERNATIONAL AIRPORT 3 2.2. NESTLÉ UK CHOCOLATE FACTORY 3 3. MAJOR UNDERSTANDINGS OF THE STUDY 3 4. CONCLUSIONS 3 REFERENCES 3 1. Operation Management For the success of an organization‚ the management crew plays a major role. An organizational structure is based on different
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Arcadia Cafe is a restaurant‚ coffee shop‚ and bar located on Welch Avenue in Ames’ campustown area. The business is co owned by Liz Jeffrey and her husband and has been in Ames since 2011‚ but has been located on Welch for one year. One of Arcadia’s main goals is to “do what we do well” according to Jeffrey. Another goal Jeffrey talked about for Arcadia is to bring all people of Ames to eat there‚ both Iowa State students and Ames community members. Jeffrey and her husband went to school at the
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face-to-face customer service‚ and usually always has a building for their operations. A “brick and mortar” grocery has advantages and disadvantages compared to an online operation‚ like Theorganicgrocer.com. First of all‚ their major disadvantage is the overhead. The cost of property‚ insurance‚ taxes and staff is much higher for a “brick and mortar” operation than an online operation. The biggest advantage for a “brick and mortar” operation is customer security. To a customer‚ if a company has physical presence
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