Introduction The service industry interacts with our lives on a daily basis. Services can be defined as deeds‚ processes and performances. When considering the differences between products and services‚ intangibility and the fact that a service cannot be touched‚ tasted‚ viewed or tried on are terms often used (McColl-Kennedy & Kiel 2000). Services differ from goods in essentially four ways: (1) intangibility; (2) inseparability; (3) heterogeneity; (4) perishability (Kotler‚ Brown‚ Adam‚ Burton
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LEADSTAR COLLEGE OF MANAGEMENT AND LEADERSHIP TUTOR MARKED ASSIGNMENT (TMA) FOR OPERATIONS MANAGEMENT ASSIGNMENT WEIGHT: 50% STUDENT NAME Abreham Kelile Kaba ID LMBA0013/2014 BACTH 1ST Part I: Multiple Choice Questions (1 point each) Choose the best answer from the following Questions _C__Q1.One advantage of Just-in-Time (JIT) Management of stock is _____a. It reduces the need to plan and organize _____ b. it removes the need for delivery Quality Control _____ c. it reduces the cost of holding
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The Nature of Services Learning Objectives Classify a service into one of four categories using the service process matrix. Describe a service using the four dimensions of the service package. Discuss the managerial implications of the distinctive characteristics of a service operation. Discuss the insights obtained from a strategic classification of services. Discuss the role of a service manager from an open-systems view of service. An Integrated Approach to
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brings them through the air. At the destination‚ another ‘gateway’ meets them‚ and bridges them from the air back to the ground. The “gateway” uses many other facilities and/or services to ensure a seamless transfer of passenger or freight between the ground and air. An airport is a whole host of facilities and services combined together to ensure the complete‚ safe and smooth function of aircrafts arriving and departing from the airport. To the community‚ in an economic sense‚ it brings local
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Final Exam This exam is to be completed as an individual assignment. Each question is from a corresponding chapter. For example‚ question 1 is from Chapter 1 and so on. Write 2-3 paragraphs for each of the four questions you choose to answer. In addition to your textbook‚ you should use and cite at least one other credible source and/or case study for each of the four questions you answer. 1. Select two of the "principles of communication" explained in your text. For each of your chosen
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New Product Development at HPM Company Background • HPM Industries is a privately owned company established in 1925. Its core business is in the design‚ manufacture and distribution of electrical wiring accessories such as electrical power plugs‚ power outlets and light switches. • The company had its origins in button production‚ when Ruth Simon’s parents (Ruth is the wife of the current chief executive officer‚ Peter Simons) started HPM in the button-moulding business. • In 1948 they
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Constitutes of Good Writing There are so many things to make good writing in my opinion. A good writer writes everything focused and clear. The good writer is always organized in his writing. A logically organized piece of writing is always clear and understandable to the readers. It is very important when a writer chooses his topic for writing‚ the story and ideas should be relevant to the subject and when a reader reads your story he should feel everything in his mind and
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QUESTION 1: Exercise 1 A small firm produces two qualities of a product – Standard and De-Luxe. The contribution per unit is £100 for the Standard and £300 for the De-Luxe. Each model requires 1 hour per unit in the machine shop and 40 machining hours are available per week. The Standard model can be assembled and finished in 2.5 hours per unit but the De-Luxe takes 10 hours per unit. There are 200 hours per week available for assembly and finishing. Market research suggests that the maximum
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Section 1 (Strategy)-Page 37‚38‚39 QUSETION 1 Average monthly productivity (units/hour) for the month of: |MONTHS |PRODUCTIVITY | |January |2300 / (325*3) = 2.36 | |February |1800/ (200*5) = 1.80 | |March |2800/ (400*4) = 1.75 | |April |3000/ (320*4) = 2.34 | Average Monthly Productivity= (2.36+1.80+1.75+2.34)/4 = 2.06 QUESTION 2 Productivity = sales
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Holly Farm In 2003‚ Charles and Gillian Giles decided to open up their farm to the paying public‚ in response to diminishing profits from their milk and cereal activities. They invested all their savings into building a 40 space car park and an area with spaces for 40 seater buses‚ a safe viewing area for the milking parlour‚ special trailers for passengers to be transported around the farm on guided tours‚ a permanent exhibition of equipment‚ a rare breads paddock‚ a children’s adventure playground
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