3(5) :3-8 (in Chinese) [2]. Yu HengXin‚ Li RuiQin. (2004)Study on EC Model of a Commercial Enterprise‚ Information Science‚ 2004‚ (11) :1400-1403 (in Chinese) [3]. Li Feng‚ Gu Yong Kang. (2001)The Development And Strategies Of E-Commerce In China ’s‚ Journal of Hohai University(Social Sciences)‚ (3):43-47 (in Chinese) [4]. Luolin. (2002)cost-efficiency analysis of information system‚ Wuhan University journal‚ (6):30-35(in Chinese) [5]. Huangshengren‚ Maxiaochun‚ Luoyun(2001). Economic Performance
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Operational CRM simply defined are systems and processes that support the “front office” daily operations that focus solely on the customer base of an organization or entity (Baltzan & Philips‚ 2010). Increasing competition and decreasing customer loyalty have led to the emergence of concepts that focus on the nurturing of customer relationships (Henning‚ et al. 2003). With Operational CRM systems one can improve the efficiency of CRM business processes and comprise solutions for sales force
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Abstract The purpose of this report is to provide an understanding about Customer Relationship Management (CRM) and the reason why it is considered as an evolutionary breakthrough in today’s business world. To add further‚ this covers the importance of customer relationship management with respect to customer service and loyalty which results in profitability to a company in the long run. It also explains the development of the company’s vision to increase profits with the help of technology‚ people
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Roman Entertainment There were many things the Romans did for entertainment. Even though this entertainment was cruel and brutal it satisfied the Roman’s need for excitment and relaxation. In Rome most people loved to watch others suffer and fight to their death. While others loved to go and get a good laugh at the theater or relax and talk about politics at the baths. In the city the state provided most of the entertainment. Outside of the city the people made their own
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ndia’s Media and Entertainment: Introduction The Media and Entertainment (M&E) industry is one of the fastest growing sectors in India. The industry primarily involves the creation‚ aggregation and distribution of content‚ products and services‚ news and information‚ advertising and entertainment through various channels and platforms such as Television‚ Print‚ Radio‚ and Films. Poised to grow at a compounded rate of 14 per cent to touch US$ 28 billion by 2015‚ the sector registered a growth
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Customer Relationship Management or CRM is a strategy and processes used to learn more about customers’ needs and behaviors in order to develop stronger relationships with them. Today marketers consider retaining of customers as much more challenging job than acquiring customers in context of growing competitive forces. The traditional transactional approach of marketing became insufficient to achieve the marketing goals. The focus of transactional marketing is on individual transaction and doesnât
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Marketing Mix The primary marketing concerns today have most of the apprehensions about building the 4ps rather four pillars of marketing. A successful mix of the right product sold at the right place in the right time using the most suitable promotion is vital for marketing. It serves as a link between the firm and its customers. “Deriving benefit out of the various elements of the mix‚ linking them all together in a balanced format is the marketing focus today.” (Ferrel‚ 2008) The 4ps
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Sources and Forms of Entertainment and Their Impact on Society In Life the Movie: How Entertainment Conquered Reality‚ Neal Gabler describes entertainment as having no moral‚ physical‚ or mental benefits to the success of society other than bringing temporary happiness. Through forms of entertainment‚ especially ones created in the last century‚ this viewpoint is strongly evident. However many forms of entertainment stimulate and progress society. Entertainment brings a greater feeling of happiness
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Introduction Entertainment activities are a very important part in our life. Today‚ students have a lot of work to do，and some even have a part-time job. Consequently‚ entertainment activities could help them to find a balance between hard work and life. Especially‚ overseas students‚ when they come to a new country‚ face a different environment and a new culture‚ have to relax their body and mind from fast-paced life. The purpose of this research was to determine the entertainment habits
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IMPACT OF CRM SYSTEMS ON RETAIL GIANT PRIMARK TABLE OF CONTENTS ABSTRACT CHAPTER 1 INTRODUCTION Statement of the Problem Purpose of the Study Importance of the Study giant Scope of the Study Rationale of the Study Research aim and objective Research Questions CHAPTER 2 LITERATURE REVIEW CHAPTER
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