Robbie Fitzgerald BUS3950 Case 3: McBurger Inc. 4/01/14 McBurger Inc. Quality Analysis INTRODUCTION/PURPOSE: Mr. McBurger‚ My name is Robbie Fitzgerald‚ I was hired as your operations consultant. My job is to improve the overall quality service of McBurger Inc. Based on what I received last week‚ I was told that you are experiencing an increase in customer complaints. Your biggest complaint is wait time. This is not good‚ this means customers have to wait for their food when your mission is to
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Apple‚ Inc. a) Operational Balanced Scorecard: Apple‚ Inc. Increasing customer expectations and a rapidly changing market are continually putting pressure on Apple to maintain a balanced scorecard. From the information reviewed‚ it is evident both financial and non-financial measures of Apple operations constitute the management of their strategic decisions and evaluations of the cost of quality measures. Using the balanced scorecard approach to define the financial positioning of Apple creates
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Scenario: Grocery‚ Inc. is a retail grocery store chain based in Any State; U.S.A. Grocery has stores throughout the United States. Grocery has written contracts with many different vendors to purchase the products they sell in their stores. Vendors range from individuals to international corporations. Tom Green works as the produce manager for the store in My Town‚ U.S.A. Jeff Fresh‚ 17 years old‚ is spending his summer vacation working for Tom in the produce department. Assignment: Using the scenario
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Apple Inc.‚ 2008 Case Analysis 1. What were Apple’s competitive advantages? The PC (personal computer) industry is fairly competitive‚ making it important for a company like Apple Inc. to stand out among its rivals. Although all computers are not created equally and each model can have vast differences‚ it is sometimes difficult for the end user to differentiate between brands. One competitive advantage for Apple is that Macs are known to be different than all other
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INTRODUCTION Yahoo has grown up as a portal company. They learned early on that by being sticky‚ by having a web presence that forced users to stay on their site‚ they could find ways to profit from their page views. This has led Yahoo astray though. Not only has Yahoo given up overall profits in search of ever expending user acquisition‚ they have allowed their search product to fall behind. Google‚ Yahoo’s chief competitor‚ has mastered the art of monetization‚ namely through contextual
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GAP INC. CASE STUDY: QUALITY AND PRODUCTIVITY THROUGH TRUST GAP INC. BOOSTS QUALITY‚ ACCOUNTABILITY AND PRODUCTIVITY THROUGH THE ADOPTION OF RESULTS-ONLY WORK ENVIRONMENT (ROWE) GAP INC. CASE STUDY: QUALITY AND PRODUCTIVITY THROUGH TRUST - GOROWE.COM Introduction The economic climate of the past several years has been challenging for industries across the board‚ and clothing retail has been no exception. Response strategies are varied‚ from aggressive traditional marketing to increased reliance
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Trademark‚ Inc. Part I - Accounting Issues (Case #2) Background Trademark Incorporated designs‚ manufactures‚ and distributes gift merchandise. Trademark manufactures its goods in five plants across the United States and operates through four divisions: Greeting Cards and Stationery‚ Calendars‚ Party Goods‚ and Specialty Gifts. In addition‚ Trademark also owns a Swiss company that manufactures similar products in Western Europe. The Swiss company
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Case Study: NetFlix.com‚ Inc SUMMARY: NetFlix.com‚ the world’s largest online DVD rental company‚ was founded by Reed Hastings and Marc Randolph in 1997‚ and is headquartered in Los Gatos‚ California. The company started its online DVD rental business by launching Netflix.com‚ offering pay-per-DVD rental services by delivering DVDs via mail. As the company prospered during late 1999‚ Netflix replaced its pay-per-DVD revenue model with a fixed monthly fee system that allowed customers to rent up
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Case: Andrew-Carter‚ Inc. Andrew-Carter‚ Inc. (A-C) is a major Canadian producer and distributor of outdoor lighting fixtures. Its fixture is distributed throughout North America and has been in high demand for several years. The company operates three plants that manufacture the fixture and distribute it to five distribution centre (warehouse). During the present recession‚ A-C has seen a major drop in demand for its fixture as the housing market has declined. Based on the forecast of interest
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ethics. A study about the perception of ethics among Muslims and Christian would reveal any differences regarding how the business practices of MEGA Inc. and evaluated. From the findings‚ both the customers share similar ideology regarding ethics in business practices. This shows that regardless of the location of operations‚ the business practices of MEGA Inc. appeared unethical because there was no respect for all employees‚ and there was lack of promotion of the the wellbeing of all
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