Individual Case Assignment: Harrah’s Entertainment‚ Inc. 1. What are the objectives of the various Database marketing (DBM) programs and are they working? There are two main overall objectives of Harrah’s Database marketing (DBM) programs. First‚ Harrah’s strived to build‚ increase and retain customers’ loyalty to their brand‚ similar to the way people tend to be loyal to their mechanic or hair dresser. The strategy to achieve this goal was to ensure that they crafted and sustained a relationship
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Infomercial Entertainment‚ INC Project Appraisals Depreciation Rates of MACRS | Year | Recovery Percentage | 1 | 20% | 2 | 32% | 3 | 19% | 4 | 12% | 5 | 11% | 6 | 6% | Question 1 Infomercial Project Selling Price of Infomercial $10 Total Production of 1993 (Units) 5000 Production Cost (%age of SP) 50% Labor Cost (%age of SP) 12% Sales Growth Rate per Year 5% Working Capital Required $10‚000 Initial Cost of Equipment $200‚000 Delivery Cost $25‚000 Total Cost
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Case study: Harrah’s Solid Gold CRM for the Service Sector Harrah’s Entertainment provides an example of exceptional data asset leverage in the service sector‚ focusing on how this technology enables world-class service through customer relationship management. Gary Loveman is a sort of management major trifecta. The CEO of Harrah’s Entertainment is a former operations professor who has leveraged information technology to create what may be the most effective marketing organization in the service
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Entertainment for the Hard Times Even during the “Hard Times” and wartime‚ people still needed to be entertained to pass the time and find enjoyment. The people of the 1930’s were no exception. They enjoyed many kinds of entertainment especially if they could do them inexpensively. Some of their favorite pass-times were film‚ radio and print. Film of the 1930’s was labeled “The Golden Age of Hollywood.” Movies were being made with sound and color‚ new genres included gangster‚ musicals‚ news reporting
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Why is it important to use “theoretical win” instead of “observed win” in order to access the revenue generated by customers? This question is in close relations to potential outcome and probability rather than actual figures generated by customers. First of all‚ the definition of “theoretical win” must be made clear from that of “observed win”. “Observed win” is the actual amount that is won physically over a certain period of time (e.g. per month) while “theoretical win” entails the potential
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World Wrestling Entertainment‚ Inc. Executive Summary With over twenty years of experience in the sports entertainment business and the mergers of some of the leading companies in the wrestling industry‚ Vince McMahon organized the World Wrestling Entertainment Inc.‚ in the late 1970s. The organization consist of an integrated media and entertainment company engaged in the development‚ production and marketing of television and pay-per-view programming‚ live events and the licensing and sale of
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William F. Harrah Daniel Seutter The gaming industry is one of the largest industries in the world. Nowadays people can find casinos and gambling in almost every region in the world. There are gambling locations on cruise ships‚ in airports‚ and even gas stations. The gaming industry has evolved over many years and a lot of it as to do with the help from William F. Harrah. William F. Harrah is the founder of the popular Harrah’s casinos. He is one of the pioneers that helped shape the gaming
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Case Study: S&S Air Inc. Founders of S&S Air‚ Inc. Mark Sexton and Todd Story recently hired Chris Guthrie to come on board as their financial planner. His job entailed gaining valuable information as to compare how their company was fairing with competing companies in the aircraft manufacturing industry. Through his research‚ Guthrie calculated many ratios through the careful examination of S&S Air’s balance sheet and income statement
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Synopsis of the Problem Studied A basic problem in the casino industry is determining which reservations to accept and which to deny. The profitability of a customer has little to do with the hotel room and everything to do with the customer’s gambling behavior. Harrah’s Cherokee Casino and Hotel‚ is very different from the typical industry structure. Casino profits are used to better the lives of the immediate Cherokee community. Funds are used to support healthcare‚ education‚ and standard
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marketing was done on property basis i.e. different approach was followed for Harrah’s casino in different states. This led to casino working in silo and there was no integration of data Transaction data was not integrated Revenues per dollar for Harrah was very low indicating low brand loyalty amongst their customers Customers were rated only on their observed play which led to loss of high worth customers & loss of revenue Harrah’s was losing customer base to other competitors such as mirage who
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