Question 1: Choose one or more definitions from the theory discussed in class to describe CRM as implemented by Harrah´s Entertainment Inc. I believe that the combination of Kotler´s and Zigmund‚McLeod‚ Gilbert definition of CRM perfectly describes the situation of Harrah´s Entertainment Inc. Kotler refers to CRM as: “the process of managing detailed information about individual customers and carefully managing all customer touch points to maximize customer loyalty”. Zigmund‚ McLeod‚Gilbert definition
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HARRAH*S ENTERTAINMENT THE FACTS________________________________________ • Founded in 1937 in Reno‚ Nevada by Bill Harrah • One of the world’s most renowned provider in casino entertainment • Operates nearly 40 casinos in three countries under the Harrah*s‚ Caesars‚ Horseshoe‚ Bally’s‚ Flamingo‚ Paris‚ Rio‚ Showboat‚ Harveys‚ and Grand Casino Resort brand names • More than 40‚000 employees • Posted more than $4 billion in revenue and $235 million in net income in 2002 THE HISTORY ________________________________________
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CASE 3 HARRAH´S ENTERTAINMENT: Hitting the CRM jackpot ANDREA HERNÁNDEZ PAULA BELTRÁN NICOLÁS LATORRE LORENA LEHMANN MARIA FERNANDA ROJAS Presentado a: LUIS FERNANDO CORREA MERCADEO GRUPO 2-1 ESCUELA INTERNACIONAL DE CIENCIAS ECONÓMICAS Y ADMINISTRATIVAS UNIVERSIDAD DE LA SABANA 15 DE AGOSTO DE 2014 BOGOTÁ D.C 2014-2 HARRAH´S ENTERTAINMENT: Hitting the CRM jackpot 1. BACKGROUND 2. UPDATING 3. PEOPLE
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Executive Summary In this executive summary‚ i will introduce the ideas and details of Apple Inc’s supply chain in its current state. We will examine Apple’s strategy of being consumer based and evaluate the current state of business and some of the partnerships it has formed to remain one of the dominating forces in this industry. This report will cover a brief overview of the company‚ its current assortment of products it offers‚ future opportunities and threats that Apple may face‚ its current
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Supply Chain Management Marks and Spencer Supply Chain This assignment is about the supply chain of Marks and Spencer. You must investigate the supply chains for two different products and discuss how these supply chains could be improved. Identify any current issues affecting supply chain management. The supply chain is the network of interconnected processes involved with providing a product required by the consumer. It is a non-linear‚ tiered network of organisations. Supply chain management
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[pic] FACULTY OF ENGINEERING AND COMPUTING Module Assignment SUPPLY CHAIN MANAGEMENT M25EKM By Rama Venkata Naveen Reddy Karri STUDENT ID: 2891540 MODULE LEADER: Mr. Phil Southey YEAR 2009-2010 INDEX
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Supply Chain Management (SCM) and Customer Relationship Management (CRM) vs. Enterprise Resource System (ERP) a Comparative Paper. Enterprise Resource Planning System (ERP)‚ also referred to as the traditional management system‚ was generated from the MRP or the Material Requirement Systems. Companies have utilized this system for well over 25 years. In its primary set up‚ the MRP stores data related to inventory control and production planning. The system is widespread with the use of one its
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* THE IMPACT OF SUPPLY CHAIN MANAGEMENT BUSINESS PROCESSES ON COMPETITIVE ADVANTAGE AND ORGANIZATIONAL PERFORMANCE THESIS John F. Perry II‚ Capt‚ USAF AFIT/LSCM/ENS/12-14 DEPARTMENT OF THE AIR FORCE AIR UNIVERSITY AIR FORCE INSTITUTE OF TECHNOLOGY Abstract Organizational performance has routinely been viewed through a limited scope primarily focused on functions‚ practices‚ and resources directly controlled by the focal organization‚ but supply chain management (SCM) has broadened
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SAP Excellence Series Editors: Professor Dr. Dr. h.c. mult. Peter Mertens Universität Erlangen-Nürnberg Dr. Peter Zencke SAP AG‚ Walldorf Gerhard F. Knolmayer‚ Peter Mertens Alexander Zeier and Jörg Thomas Dickersbach Supply Chain Management Based on SAP Systems Architecture and Planning Processes With 77 Figures and 11 Tables 123 Prof. Dr. Gerhard F. Knolmayer University of Bern Institute of Information Systems Engehaldenstrasse 8 CH-3012 Bern Switzerland Dr. Alexander Zeier Deputy
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1. ....the time your customer pays the invoice."(No Answer) 1. Which of the following is NOT a source of price? 2. CORRECT: "cash-to-cash" is defined as "the time from which you pay your supplier until..... 3. Full collaboration is the dynamic combination of 4. What are the steps in the CRM process? b. WIP inventories(No Answer) 1. Information Management 2. transportation rate 3. CORRECT: are associated with manufacturing 4. short run analysis. b. The logistics/supply chain network transformation
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