Measuring and improving corporate information technology through the balanced scorecard Wim Van Grembergen Rik Van Bruggen UFSIA (University of Antwerp) Prinsstraat 13 B 2000 Antwerp Belgium Contents: Abstract Introduction The BSC method Evaluation of corporate information technology with the BSC Applying the IT balanced scorecard IT balanced scorecard practice Conclusion: efficiency and effectiveness References Biographies Abstract The balanced scorecard (BSC) is a recently
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BACKGROUND OF THE STUDY Information for the modern organization is a resources paralled in importance to land‚ labour and capital. It is very vital and a prices less resources. For centuries‚ man has tried to collate‚ store‚ process and retrieve information and most importantly distribute or communicate it by the available fast test mean. It follows‚ therefore that man has tried various ways and methods to record and disseminate information in his attempts to proffer solution to competing
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Which reward structure would you choose? Why? (For the sake of simplicity‚ ignore the one-time fees and rewards)? The reward programs as depicted in exhibit 5 are evaluated as below in terms of retail value they offer to customers of Cineplex entertainment. The obvious intention of the reward program is to enhance customer loyalty by rewarding them for their repeated‚ frequent patronage. Therefore‚ we will consider the discount percentage for 10 adult movie purchases and 10 concession combo purchases
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Plan Type: Block Method Title: To have various types of entertainments in Fiji‚ examine the advantages and disadvantages of these on the people in Fiji. Introduction Context: Entertainment may provide fun‚ enjoyable and laughter but in the other hand it has its drawbacks. Subject: Fiji is indeed one of the best entertainment options with its wide variety of activities that will benefit the country socially and economically. Limited Subject: Disadvantages of this may lead to steer people
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239 ETHICS OF INFORMATION COMMUNICATION TECHNOLOGY (ICT) Paper prepared by Tengku Mohd T. Sembok‚ Universiti Kebangsaan Malaysia for the Regional Meeting on Ethics of Science and Technology 5-7 November 2003‚ Bangkok UNESCO Regional Unit for Social & Human Sciences in Asia and the Pacific (RUSHSAP) 241 ETHICS OF INFORMATION COMMUNICATION TECHNOLOGY (ICT) 1. INTRODUCTION Globalization and digital convergence in the emerging knowledge society has raised complex ethical‚ legal and
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theatre began in the mid 17th century in Spanish Town‚ the capital at the time. Over the course of the next century other theatres opened in both Spanish Town and Kingston (Theatre Royal). It is important to note‚ however‚ that indigenous Jamaican entertainment displayed little resemblance to Western theatre. Despite our rich history; formal theatre rarely presented tales relevant to island life. In fact‚ most of the dominant faces in theatre performances were British and American actors belonging to
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Role of Information Technology in Relationship marketing By : Krishna Vaghela Role of information technology in Relationship Marketing The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself." - Peter Drucker “ Abstarct: In today’s market customer is king and every activity gives centre place to the customer because this is time to make your business customer oriented. RM is defined as the identification‚ establishment‚
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1.0 INTRODUCTION The reason for this research is to carry out an analysis of eBay Inc. with concentration on the relationship between its information technology and its strategy. The research contains an analysis of the company’s e-Business activities and its business operations. The report started with a general overview of eBay Inc. where the company’s history was briefly stated. Its resources‚ products and competitors were also described. The company’s general environment were described and analyzed
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Information Technology in Major League Baseball Information Technology has quickly became an everyday part of life. It is used in almost every aspect of our lives. It used at home to check e-mail‚ send text messages‚ and surf the web. It is used at work for networking and even many modern telephone systems. In many cases IT is simply a part of our day. Major League Baseball is no different. The league has also become very active in the IT world. It is used in almost every single aspect
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Cumberland Entertainment Summary of the case: Cumberland Entertainment is a Canadian-based company that had done very well for itself by finding and exploiting a niche market in North American music distribution. But major US clients had started producing their own titles‚ and were now direct competitors. What was worse‚ distributors had also started focusing on lower-end products from other suppliers and Cumberland’s modus operandi became unsustainable. CEO Tom Smith felt the only sensible course
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