Enhancing Service at Southwest Airlines Kevin Winstead Sullivan University MGT 620 Executive Summary This proposal addresses the needed steps to be taken in order for Southwest Airlines to see continued growth in the airline industry. Southwest Airlines has been able to remain one of the most profitable airlines in the industry for an extended period of time. Even with the hindrance of the 2001 terrorist attacks involving airplanes and the U.S recession of 2008‚ Southwest
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available to the industry players and a good price for their products can be negotiated. Customers Customers include anyone who wants to send an urgent parcel/letter to someone else. Majority of the customers are business customers who require urgent delivery to conduct their business.
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Case 2: Regional Airlines Case 2: Regional Airlines Case Introduction A+ for effort‚ Customer Service Pays for Itself In an extremely regulated and thus relatively uniform industry such as the commercial airline industry‚ the successful airline is the organization which sets itself apart from the competition. Within an industry that requires customer planning to interface with flight schedules and security measures‚ a major operational aspect which can aid an airline in gaining an edge on
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Background John Amasi is the Director of Production and Engineering at RL Wolfe‚ “a $350M privately held plastic pipe manufacturer headquartered in Houston‚ Texas” (Gavin & Collins‚ 2009). John is Director of two companies soon to be three and is looking to implement Self-Directed Teams‚ (SDTs) into RL Wolfe’s third company which will be called Corpus Christy. RL Wolfe’s other two companies are unionized and are facing many issues. Amasi has done much research and has learned that Self-Directed Teams
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Deccan was the premier airline‚ which offered low tariff to the domestic as well as international destinations and created a new landmark in aviation sector in India. Now ordinary citizens easily access the aviation service from their respective air terminals. In a highly competitive environment the provision of high quality services to passengers is the core competitive advantage for an
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Southwest Airlines was founded by Rollin King and Herb Kelleher and began in 1971‚ servicing Dallas‚ Houston and San Antonio. In the mid 1980’s Southwest Airlines was the first to offer the frequent miles program. Allowing the passenger to bank traveled air miles to be latter used credit for a free ticket or reduced airfare. Southwest Airlines were also the pioneers of the senior discounts‚ fun fares and the fun packs. 1984 marked the 4th consecutive year Southwest Airlines ranked number one in
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As a team leader‚ Jane has already touched based with her group and recognized everybody’s role: Tom is “the joker‚” Jack is “the intellectual‚” Caroline is “the mom” and Andy is “the top performer and troublemaker.” She understands that all of them are high-paid employees and have been working as a group for a while‚ at least much longer than she has. As far as the performance‚ Jane believes that they are high performers and make up a very interesting and strong group; although there is no evidence
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Air Lines‚ Inc #Case 2 General Description Delta was founded by C. E. Woolman‚ an agricultural extension agent. As a top company in the Airline industry Delta Air Lines specialize in domestic and international flights. The general business activity and principal products or commercial enterprise of Delta Air Lines are categorized as being part of the Airline Industry‚ The key to Delta’s success was its focus on human relations and has always differentiated itself from other airlines by its customer
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Introduction The following text is a review on the Harvard Business Review Have you restructured for global success? By Kumar‚ N. and P. Puranam‚ published in 2011. The article focuses on the importance of structural changes that occur or have to be implemented‚ when multinational companies enter emerging markets‚ such as China and India‚ in order to operate successfully and exploit these markets to their full potential. The authors name several examples of what challenges companies faced and
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5. Currently‚ Spartan is charging a flat rate of 1.5 percent of sales‚ to deliver to its customers. The company reflects its freight charges from the pricing practices of other building materials distributors in the region. In addition‚ the case states the reasons to why some deliveries are free of charge‚ they are: high volume orders‚ promotions‚ and price pressures. The gathered data from the Ontario region demonstrates these factors as their customer relationship strategy. The activity for a local
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