Customer Relationship Management In AIRWAYS Introduction Customer Relationship Management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. The work of CRM involves focusing on service-automated processes‚ information gathering and processing‚ and integration and automating various customer-serving processes in a company. CRM software is used to support these processes; information about customer and customer interactions
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customer? (25 marks) To make sure that the airline service operation is fail-safed‚ efficient and more pleasant for the customers‚ we can apply poka-yokes‚ which is the procedures that prevent mistakes from becoming defects. Firstly‚ the airline company can build their brand and distinguish itself from the competitors by advertising. All information and prices should be included in the airline website so that potential customers can compare the airline to all the others. Besides that‚ the company should
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Custom Snowboards Inc. EXPANSION INTO EUROPE The management of Custom Snowboards‚ Inc. is considering an expansion to Europe. The percentage of the total sales from Europe has grown and the growth is expected to continue. The company could pursue this expansion from a variety of different options. Business Risk Assessment: The CEO is concerned about the risks of expansion into Europe. In particular‚ he wonders about what affects a European expansion will have on the internal operations of
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Threat of Substitutes * There are few direct substitutes; * Short haul flight: the Eurostar or a ferry. * Long haul flights: no notable substitutes. Threat of Substitutes * There are few direct substitutes; * Short haul flight: the Eurostar or a ferry. * Long haul flights: no notable substitutes. Threat of new Entrants * Significant barriers to entry: such as the competitive environment‚ high regularity requirements and high capital cost requirements. * Barriers
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Easy Jet Airline TEAM MEMBERS: Name Team Member #1 Qymi Sheng Team Member #2 Will Huo Team Member #3 Ann Chiang Short History of the Easy Jet: Easyjet is a successful example of a European no-frills airline‚ founded by the Cypriot Stelios Haji-Iaonnou in 1995‚ with the vision of creating a customer focused brand that would revolutionize the concept of air travel. More than fifteen years on‚ easy Jet is Europe’s leading airline‚ and the UK’s largest‚ carrying over 55m passengers
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Table of Contents EXECUTIVE SUMMARY 2 1. COMPANY OVERVIEW 2 1.1 RECENT PROBLEMS FACED BY BA 3 2. CURRENT STRATEGIC POSITION OF BRITSH AIRWAYS 3 2.1 BRITISH MERGER AND ALLIANCES 4 3. EXTERNAL ENVIRONMENTAL FACTORS 5 3.1 PESTEL ANALYSIS 5 3.2 FIVE FORCES ANALYSIS 11 3.3 LAYERS OF THE BUSINESS ENVIRONMENT 14 3.4 COMPETITORS ANALYSIS 15 3.5 STAKEHOLDER ANALYSIS 17 3.5.1 STAKEHOLDERS MAPPING: The Power/Interest Matrix 18 4. INTERNAL ANALYSIS 22 4.1 RESOURCES-BASED
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Harvard Concept (Fisher and Urgy) "Getting to Yes" (also called the Harvard concept) describes a method called principled negotiation to reach an agreement whose success is judged by three criteria: 1. It should produce a wise agreement if agreement is possible. 2. It should be efficient. 3. It should improve or at least not damage the relationship between the parties. The authors argue that their method can be used in virtually any negotiation. Issues are decided upon by their merits
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measure the volumetric flow rate. They are of particular use in large scale situations such as irrigation schemes‚ canals and rivers. For small scale applications‚ weirs are often referred to as notches and invariably are sharp edged and manufactured from thin plate material. Apparatus: Hydraulics Bench incorporates a weir channel. The rectangular notch weir or (V) vee notch weir to be tested is clamped to the weir carrier in the channel by thumb nuts. 4 2 5 8 7 6 3 1 Figure
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University of Wollongong Author-Date (Harvard) Referencing Guide 2008 This guide was jointly produced by staff in the University Library‚ Learning Development and CEDIR The style has been adapted from the publication Style Manual for Authors‚ Editors and Printers 2002 (6th edition) 2nd Edition: Updated January 2011 1 of 29 About this Guide Accurate referencing is critical to quality academic writing and avoidance of plagiarism. To assist students to develop this important skill‚ the
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optimizing supply chain management for Cathay Pacific Airways (CX)‚ one of the most profitable and respected airlines in the world. In order to maintain its outlook on growth in this increasingly competitive industry‚ their team must reduce operating costs while improving their customers’ flight experience. Since spare components represent most of the inventory value in their supply chain‚ spare parts operations should be the key focus. From the airline’s perspective‚ the key supply chain issues
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