MT5012 2013-02-21 Xerox Case Study Q1. What kind of strategic planning process (bottom-up or top-down) did Xerox follow for its turnaround? What interference can you make about the effectiveness of this approach? I would recognize Xerox’s strategic planning process as a top-down one‚ considering a lot of emphasis in the case is put on the major change achieved by the CEO Mulcahy. This could indicate that many of the ideas regarding cutting costs and regaining growth descended from one person
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connection to Xerox customers‚ her active engagement with Xerox people‚ and her steadfast commitment to the values of the company that are inherent in its culture and in her effective leadership‚? Said N.J. Nicholas‚ Jr.‚ lead independent director of Xerox’s board of directors. ?As important‚ she has worked closely with the board to ensure a seamless and well planned leadership succession. She has earned our tremendous respect and our deepest gratitude. Q2 Leslie Scism‚ "Xerox Shares Fall
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XEROX - THE BENCHMARKING STORY Source link: http://www.icmrindia.org/free%20resources/casestudies/xerox-benchmarking-5.htm The case examines the benchmarking initiatives taken by Xerox‚ one of the world ’s leading copier companies‚ as a part of its ’Leadership through Quality ’ program during the early 1980s. The case discusses in detail the benchmarking concept and its implementation in various processes at Xerox. It also explores the positive impact of benchmarking practices on Xerox. "Benchmarking
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achieved swift advancement in a relatively short amount of time at Xerox‚ he is now faced with role options that appear‚ prima facie‚ to be lateral in nature. Clendenin ’s boss‚ Fred Hewitt has made two clear offers to Clendenin: remain as head of Xerox ’s Multinational Development Center (MDC) with a two-year commitment‚ or transition to a staff support position on Hewitt ’s staff. While Clendenin ’s success and ascension at Xerox is attributed to his role at the MDC‚ an additional two-year commitment
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Xerox: Value Chain Analysis Overview Xerox Corporation (Xerox) values its research and development activity as one of its core competencies and primary profit engines. Xerox specifically states that it views its technology and the development thereof as being a key link in its value chain: “technology-a past‚ present and future strong suit for Xerox. We routinely invest 6 percent of our revenues in research‚ development and engineering”(“True” 5). This amount of financial investment in this core
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Content Page Executive Summary Xerox‚ the then world’s largest copier seller‚ was sued by the U.S. Security and Exchange Committee (SEC) in 2002 for its fraudulent accounting manipulations‚ which inflated $1.5 billion earnings from 1997 to 2000. Several parties got their hands dirty in the scandal‚ including the then senior Xerox management‚ the Board of Directors and external auditor KPMG LLP. The failure of those parties in discharging their duties induces the further thought of trust and accountability
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Xerox Corporation 1. Leadership through Quality was a strategy developed by Xerox as a result of competitors being financially strong‚ technologically advanced and having excellent customer relations. Xerox Corporation through its strategy tries to meet its customer requirements. The strategy is viable as Xerox through this strategy tries ensuring that definition of Quality is meeting the customer requirements all the time. The three major components of LTQ are Employee Involvement that stresses
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Xerox Case Study Analysis The challenge facing Xerox and its management is complex‚ challenging and probably not unique. The company had been dependent on its highly trained sales force to turn a profit on their existing products and had not focused on new product opportunities until the development of its "Book In Time" product. This revolutionary product presented some new opportunities for the company. One of the significant advantages this product yielded was its costs. The Book-in-Time
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Xerox Diversity‚ the inclusion of different types of people (whether it be race or culture) in a group or organization. How would Xerox‚ a fortune 500 company define diversity? How diverse is Xerox in comparison to the rest of the market? With diversity your company gains knowledge and experience from different facets of the world‚ but what would keep Xerox motivated to diversify their workforce? Considering the growth in cultural diversity in the US how has Xerox manage to maintain its diversity
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through Functional-Level Strategies: Xerox Corporation 1. Identify how the changes that Xerox undertook after 1980‚ helped the company to improve its efficiency‚ quality‚ innovation and customer responsiveness. Xerox underwent series of improvement after its 1980 downfall. First‚ Xerox had changed its waste management by decreasing the number of defective products and services‚ thus promotes efficiency. To cope with the increasing reject rate products‚ Xerox consolidated its worldwide supply base
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