Week Six Case Analysis: Dell Direct and Not-So-Direct MRKT 5000 Online Course Julia Huelsmann Dell Direct and Not-So-Direct Case Summary: When the Texas-based Dell computer company started in 1984‚ its creator Michael Dell was interested in having a completely different distribution approach from his competitors. In order to keep costs low‚ minimize inventory costs and cater to customer needs‚ Dell sold directly to customers. By 1997‚ Dell’s distribution model was working extremely
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Kevin Rollins on the Soul of Dell Kevin Rollins has served as Dell’s Chief Operating Officer since 2007‚ and has worked for the company since 1996 (“Kevin Rollins: Executive profile & biography‚” 2010). As COO‚ Rollins is responsible for the day-to-day operations of the company. As a former Chief Executive Officer of the company‚ he has extensive knowledge about the workings of Dell. Creating and implementing new business strategies‚ communicating with the public and media‚ and serving as the role
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direct business model is one in which a company bypasses the dealers in the supply chain and supply directly to the customers. The company following a direct business model treats suppliers and service providers as if they are inside the company. Dell uses this Direct Business Model very efficiently. It buy passes the dealers in the supply chain building each to order. It uses technology to blur the traditional boundaries between users‚ suppliers‚ manufacturers. This model is named virtual Integration
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Starbucks: Delivering Customer Service 1. Key Problems that needs to be addressed by the company are: * The complexity of the barista’s job to prepare customized beverages has been increasing considerably which is affecting the service time. This might have led to reduction in customer satisfaction which could affect the company’s brand image and revenues. * The company did not have an individual department for Marketing Strategies. This kind of structure overburdened the senior executives
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Homework 1 According to Wayt (2008) The main role of a teacher is to have a good way of communication level with its students which will encourage them to speak up in lessons and voice opinion. I agree with this as if a student feels comfortable in a classroom then he is more likely to voice an opinion during a lesson. Reference List Wayt‚ S (2008) Describe what your role‚ responsibilities and boundaries would be as a teacher in terms of the teaching/training cycle‚ http://www.holistichealthandwellbeing
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stated in Applegate‚ “IT governance is the effort to devise an overarching and integrated approach‚ addressing broad themes such as operating performance‚ strategic control‚ risk management‚ and values alignment.” (Applegate‚ 403) In tying it to the case we can see this was the goal of the new process‚ to tie in business goals with the IT projects. As with the problem with Volkswagen and other company‚ many times IT’s objectives isn’t in line with what is best for the business as a whole. As Applegate
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The case study chosen for this analysis focuses on Dell’s ever-changing presence in the China market. Dell has significantly enhanced its presence in the country. In addition to two manufacturing operations in China‚ Dell has an Enterprise Command Center in Xiamen that provides customers with mission-critical enterprise services‚ and a global design center in Shanghai. Dell’s unique‚ customer-focused direct model has earned it significant‚ rapidly growing business from customers of all types‚ ranging
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Real world situation – Dell Inc. Dell Inc. was founded in 1984 by Michael S. Dell‚ who developed the supply chain formula‚ which would end up making Dell one of the world leaders in PC sales. When applying the resource-based view and the VRIN-framework to Dell‚ it becomes clear that Dell has a definite competitive advantage. Dell’s success-formula combines several resources which are “unique‚ valuable to customers‚ and difficult to imitate”. What makes Dell so special‚ is the fact that it does
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Dell Supply chain strategy Dell‚ Inc becomes one of the largest technological company in the world because of their specific supply chain strategy. The traditional supply chain strategy includes five components - supplier‚ manufacturer‚ distributor‚ retailer and customer. Firstly‚ supplier needs to send the raw material to manufacturer. Secondly‚ after the production process in manufacturer‚ manufacturer will send the finished good to distributor. Thirdly‚ distributor will distribute the product
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No. | Case Name | Page No. | 1.1 | Dell Computer Corporation : An Example of Free Enterprise | 03 - 08 | 2.2 | Esprit is No Longer ‘Little Utopia’ | 09 - 15 | CASE 1.1 DELL COMPUTER CORPORATION AN EXAMPLE OF FREE ENTERPRISE Questions for Discussion * Question 1: How does an entrepreneur like Michael Dell view profit? From the point of view of an economist or from a business perspective? Explain. Answer: Dell Computer
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