roads‚ and 56‚000 employees. Forecasting attendance and guest behavior helps plan for more than 1 billion customer interactions per year‚ and the purchase of 9 million hamburgers‚ 50 million Cokes‚ and tons of “tangible memories.” Planning begins with a 5 year forecast of attendance based on a combination of econometric models‚ experience-based models‚ extensive research‚ and a magic mirror. 1. Econometric models examines the international economies of seven key countries‚ their GDP growth
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Operations strategy defines how an organisation could manage their resources for its production. People within the operations management play the most important role in a company. They need to be able to manage how to keep or attract customers to their products or services and have a major competitive advantage against their competitors. Lack of competence and skill within this segment can easily lead to failure and loss. To avoid so‚ a manager needs to comply with a certain strategy to stay on
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has the slowest flow rate per hour. STEP Average time to perform (seconds) Number of employees assigned Capacity per hour 1 Review renewal application for correctness 15 1 240 2 Process and record payment 30 1 120 3 Check file for violations and restrictions 60 1 60 4 Conduct eye test 40 1 90 5 Photograph applicant 20 1 180 6 Issue temporary license 30 1 120 In Out Where‚ 2. How many applications can be processed per hour if a second clerk is added to check for violations
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firm. Hence‚ the firm requires a method of identifying the most appropriate location. Based on a survey of its senior executives‚ the firm has arrived at six factors to be considered for final site selection. The rating of each factor on a scale of 1 to 100 provides this information. Further‚ based on the detailed analysis of both the qualitative and quantitative data available for each of the locations‚ the ratings of the locations against each factor have also been arrived at (on a scale of 0 to
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1. A manufacturer’s average work-in-process inventory for a certain part is 1‚000 units. The workstation produces this part at the rate of 200 units per day. What is the average time a unit spends at this workstation? 2. The Wilcox Student Health Center has just implemented a new computer system and service process to \improve e±ciency." As pharmacy manager‚ you are con- cerned about waiting time and its potential impact on college students who \get no respect." All prescriptions (Rxs) go
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Exercise 1 page 224 a. Using Maximax‚ the worst payoffs for the alternatives are as follws: Do nothing: $60 thousands Expand: $80 thousands Subcontract: $70 thousands Hence‚ since $80 thousands is the best‚ choose to expand the firms using the maximax strategy b. Using Maximin Do nothing: $50 thousands Expand: $20 thousands Subcontract: $40 thousands Hence‚ since $50 thousands is the best‚ choose to do nothing using the maximin strategy c. Using Laplace For the Laplace criterion
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be needed in manufacturing to effectively compete in the new environment. The purpose of the case is to expose the students to the concept of a manufacturing strategy and the changes in manufacturing which are associated with a change in strategy. The case provides an effective vehicle for teaching this and also for the concept of integrating all aspects of operations. Discussion Questions 1. What objectives should be adopted in manufacturing with respect to cost‚ delivery‚ quality‚ and
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What competitive priority is important for a discount store‚ such as Zellers? Cost is the most important competitive priority for a discount store‚ such as Zellers. In order to perform competitively as a discount store‚ the organization must emphasize low operating costs. With this priority‚ Zellers can produce at low costs in comparison to competitors and offer products at low prices in order to meet consumer needs and become an order winner. 2. Three generic strategies are low cost‚ niche
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Module B: International operations management Case: Benihana of Tokyo Case Preparation: 1. 2. 3. 4. 5. What are the differences between the Benihana production process and that of a typical restaurant? Examine the production system in detail. (Try and draw a simple process diagram). What are the major design choices which generate operating efficiencies? What is the process flow at Benihana? How many customers can the restaurant process and what is this as cash flow? What role does the
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Operations Management‚ 10e (Heizer/Render) Chapter 1 Operations and Productivity True/False 1) Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. Answer: TRUE Diff: 1 Topic: Global company profile Objective: LO1-1 2) Because Hard Rock Cafes are themed restaurants‚ operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency. Answer:
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