"Hbr case carnival crusie lines crm" Essays and Research Papers

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    Spree Cruise Line

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    Chris Evans Managerial Communication Case Study – Spree Cruise Lines Executive Summary: Determining the course of action with damage to port‚ prop‚ and passenger moral. There are three key issues that Spree Cruise Lines are being faced with. One‚ they were accused of damage to the port that they went out of on (DATE). The problem here is that the engine and prop may have not been properly fixed or maintained from the last voyage. The second issue is the actual damage to the 2nd prop and what

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    line following robot

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    -:LINE FOLLOWING ROBOT:- One of the most basic autonomous robot you can build is a line following robot(LFR). This type of robot is run over a white surface which has an arbitrary path drawn over it by using back paint. The task of the robot is to run exactly along this painted path. You may note that the surface may also be black(or any other dark colour)‚ in that case the path is a light colour like white. Please watch the following video for a LFR in action. Designing an LFR: At minimum our

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    Meander Line Anteena

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    Fundamental Dimension Limits of Antennas Ensuring Proper Antenna Dimensions in Mobile Device Designs Randy Bancroft Centurion Wireless Technologies Westminster‚ Colorado Abstract–The electronics industry has historically decreased the physical dimensions of their product offerings. In the age of wireless products this drive to miniaturize continues. Antennas are critical devices that enable wireless products. Unfortunately‚ system designers often choose antenna dimensions in an ad hoc manner

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    Stretching their way across the Peruvian desert‚ the Nasca lines are one of the greatest mysteries in Latin America. The Nasca lines- or Geoglyphs are colossal lines carved into the earth and are believed to have been created over two thousand years ago by the ancient people of Nasca. Due to the dry and windless climate‚ the Nasca lines have remained remarkably preserved through time. A continuous line makes geometric shapes and animal figures‚ some as long as two hundred meters. The technology

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    A Decison Making Model There is a tendancy to make decisions automatically rather than taking a systematic approach. It is still important to monitor yourself‚ and when possible follow this decision making model (Smith‚ 2002[2]): Detect - Detect that a change has occured Estimate - Estimate the need for action to adapt to the change Choose - Choose the most desirable outcome Identify - Identification of actions which will successfully control the change Do - Carry out the chosen actions

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    Two roads diverged in a yellow wood‚ The key word here is "two". Throughout our lives we constantly face decisions where we have two choices. Even when it seems there is only one choice‚ we can decide either to DO it‚ or NOT do it; so there are STILL two alternatives. And sorry I could not travel both And be one traveler‚ long I stood Then there are times we wish we could do BOTH; HAVE our cake and eat it too! We know we can’t‚ so we must agonize over the choices; weigh the possibilities. And

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    Defining CRM Customer relationship management in its broadest sense simply means managing all customer interactions. In practice‚ this requires using information about your customers and prospects to more effectively interact with your customers in all stages of your relationship with them. We refer to these stages as the customer life cycle. The customer life cycle has three stages: ■ Acquiring customers ■ Increasing the value of customers ■ Retaining good customers It is a concept of understanding

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    Empress Luxury Lines

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    Empress Luxury Lines 1) Analyze the ethical dilemma faced by Antonio. In this case study Antonio work in the Empress Luxury Lines and he faced dilemma regarding the ethic in the work place. Kevin Pfeiffer works as a computer technician and his roles to estimated damage due to recent thunderstorm. Antonio requested a computer systems upgrade ever since he assumed his post two years ago. Phil Bailey‚ who was Kevin Pfeiffer’s supervisor‚ orders Kevin to reports the estimate of damage. Kevin reports

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    Operational Budgeting True/False 2. The typical starting point of a master budget would be to prepare a budgeted balance sheet. Answer: False 4. A company that is profitable may not have sufficient cash on hand to meet their immediate needs. Answer: True 5. In a master budget the sales forecast would be dependent upon the budgeted production figures. Answer: False 8. The behavioral approach to budgeting has as its goal the complete elimination of inefficiency. Answer:

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    MAERSK LINE vs. CA G.R. No. 94761‚ May 17‚ 1993 FACTS: Petitioner Maersk Line is engaged in the transportation of goods by sea‚ doing business in the Philippines through its general agent‚ Compania de Tabacos de Filipinas‚ while private respondent Efren Castillo is the proprietor of Ethegal Laboratories‚ a firm engaged in the manufacture of pharmaceutical products. On Nov. 12‚ 1976‚ Castillo ordered from Eli Lilly‚ Inc. of Puerto Rico 600‚000 empty gelatin capsules for the manufacture of his

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