Leontios Filotheou 36 Parthenonos Street‚ Apt 203 Strovolos 2021 Nicosia Cyprus +357 99 611079 Leontios.philotheou@cytanet.com.cy Paper presented at the 2007 POMS College of Service Operations ABSTRACT In this paper‚ the results of a study using an adapted version of Parasuraman et al’s (1988) SERVQUAL questionnaire‚ administered in three‚ 4* hotels in Cyprus to samples of both guests and hotel staff‚ will be presented. The aims of the survey were to identify shortcomings in the
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[Fig.3] and spans three continents. Not only is Virgin one of Britain ’s most respected brands‚ but it is also becoming an international superbrand. They are involved in planes‚ trains‚ finance‚ soft drinks‚ music‚ mobile phones‚ holidays‚ cars‚ wines‚ publishing‚ bridal wear‚ and more. What unites all these businesses is the values of their brand and the attitude of their 30‚000 employees. Total 2003 global revenues exceeded CAD$7.4 billion. Virgin has positioned themselves as the consumer ’s
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HBR: “Introducing New Coke Case”: Discussion Questions: Directions: You are to write a report on the HBR Coke Case. The report consists of 10 questions. Each question is worth 10 points. Please write in a Q & A format and not essay. Questions: 1. What is the case about? Write a ½ page executive summary of the case which includes at least 3 consumer behavior theories that are evident in this case. Ans: In the late 80s‚ Pepsi market share was catching up with Coca-cola at
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Q1: What was Dove’s market positioning in the 1950s? What is its positioning in 2007? Dove back in the 1950’s had one product that was the “beauty bar”‚ it was positioned upon its function as a superior product that doesn’t dry out the skin the way soap did. It was marketed through a mix of marketing communication tools like the TV‚ print media and bill boards. The advertising message was “Dove soap doesn’t dry your skin because its one-quarter cleansing cream”. All
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different brand strategies. Lenovo desired to clearly communicate an authentic value proposition for the newly combined resources of their firm. With this‚ we would recommend a Synergy branding strategy in the short term and a Master Brand approach in the long term. We feel this co-branding approach will further align Lenovo’s brand to their mission of “putting more innovation in the hands of more people so they can do more amazing things” by creating broader consumer appeal and greater brand equity
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Lecture 7. Case Study 1. Should Unilever divert money from its premium brands to invest in a lower-margin segment of the market? Yes‚ I think so. 2. In the long run‚ what would Unilever gain and would it risk losing? Unilever will increase their 81% market share‚ and prevent attack from P & G. Unilever cannot only satisfy their low income consumers‚ but they can also maintain the consumers of OMO. They will gain expertise and can apply it to other categories. Financial analysts will praise
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Global Luxury Brands’ Strategies to Fight Recession Global luxury brands’ strategies to Fight recession Choi Soon-hwa Luxury brands are actively responding to the latest economic downturn‚ said to be the worst since the Great Depression‚ racking their brains to escape the grips of the falling luxury goods market. Indeed‚ the hit to sales has been particularly bad as industrialized nations‚ traditionally the main luxury good markets‚ have suffered greatly. With luxury goods consumers having
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March 4‚ 2011 Case-Revitalizing Dell I. Diagnosis Question 1: The most critical shifts in Dell’s contextual factors‚ including industry dynamics‚ trends‚ technology changes and shift of the competitive landscape are following: The industry has changed significantly over the last 20 years. The traditional business model in the PC industry was inside-out‚ supplying machines based on orders from distribution‚ resell and retail channels‚ thus following the indirect selling concept. Dell’s direct
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Royal Caribbean Cruises‚ LTD: A Case Study 1. Using the Information Systems Triangle as a framework‚ evaluate the alignment of RCCL’s business strategy‚ organizational strategy‚ and information systems strategy before Tom Murphy became CIO and then after Tom Murphy took over as CIO (up to 9/11/2001). Prior to Tom Murphy’s tenure as CIO‚ Royal Caribbean Cruises Line’s (RCCL’s) business strategies were not fully aligned with the organizational and IT strategies. Tom Murphy was instrumental in bringing
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Global Business Case Study – ALDI Executive Summary This report will discuss the nature of ALDI‚ investigate the classification of ALDI‚ outline the responsibilities ALDI has to its stakeholders and explore the internal and external influences that have contributed to ALDI achieving business success within Australia. It will also evaluate the expansion of ALDI into Australia and give a recommendation of strategies that would be appropriate for ALDI to ensure future growth. The nature of ALDI’s
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