CASE “Citibank: Performance Evaluation” Harvard Business School 9-198-048 rev: October 14‚ 1999 The Performance Scorecard: a strategic management tool Frits Seegers‚ President of Citibank California‚ is convinced that “in a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy”1. Fulfilling customers’ expectations is a critical issue for the long term business sustainability
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Business Journal 69‚ no. 1 (2004). Sebenis‚ J.K.‚ and Qian‚ C.J.‚ Cultural Notes on Chinese Negotiating Behaviour (2008) http://www.hbs.edu/research/pdf/09-076.pdf (last visited on 25/12/2013) Graham‚ J.L.‚ and Lam‚ M.N.‚ The Chinese Negotiation‚ 81 HBR 10 (2003) http://www.globalnegotiationbook.com/John-Graham-research/negotiation-v1.pdf (last visited on 25/12/2013)
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MM4751 MARKETING STRATEGY Lecture LTL001: Monday‚ BC311 8:30am~11:30am LTL002: Thursday‚ M106 8:30am~11:30am LTL003: Friday‚ M106 15:30pm~18:30pm LEVEL 3 CREDITS 3 Lecturer: Sherman Lam Office/Tel/email: M809‚ 2766-4020‚ sherman.lam@polyu.edu.hk Office Hours: by appointment COMPONENT WEIGHTING: 1. Examination 50%‚ (Min passing grade D) 2. Course work 50%. (Min passing grade D) Components of Continuous Course Work Assessment (CA) % of Total I. Group Project Presentation 20%
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11/10/13 Mountain Man Brewing Company Case Study Table of Contents What is the current situation? 2 What has made MMBC successful & distinguishes it? 2 What enabled MMBC to create such a strong brand? 3 What has caused MMBC’s decline in spite of its strong brand? 3 Should MMBC introduce a light beer? 4 Is MM Light financially feasible for MMBC? 5 Break-Even Point (BEP) Analysis 6 MM Lager Cannibalization 6 MM Light Marketing Strategies 7 Exhibit 1 – SWOT Analysis 9 Exhibit 2 – Financial
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References: Francis J. Aguilar‚ Scanning the Business Environment (New York: Macmillan‚1967)‚ p. 102. For a more thorough‚ though rather different‚ discussion of this issue‚ see Kenneth R. Andrews‚ “Toward Professionalism in Business Management‚” HBR March–April 1969‚ p. 49.
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gravity filtration. Added the filtrate to a mixture of 2 grams activated charcoal and 25 mL of aqueous ammonia concentrated. Add 6mL of 30% hydrogen peroxide 3-4 drops at a time and heated. Transfered to a beaker and add a boiling solution of 3 mL HBr and 135 mL water. Synthesis #3 yielded an orange colored powder. 2. Procedure for Analysis for percent Halide in a synthesized cobalt compound. Prepare AgNO3 first: Weigh out 1.7-1.8 grams of AgNO3 and dissolve it in 50 mL deionized water
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14.1 Multiple-Choice and Bimodal Questions 1) Consider the following reaction: The average rate of appearance of B is given by. Comparing the rate of appearance of B and the rate of disappearance of A‚ we get A) -2/3 B) +2/3 C) -3/2 D) +1 E) +3/2 2) Nitrogen dioxide decomposes to nitric oxide and oxygen via the reaction: In a particular experiment at 300 °C‚ drops from 0.0100 to 0.00650 M in The rate of appearance of for this period is __________ M/s. 3) Which substance
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C O L L E C T I O N www.hbr.org How to stay on top of your leadership game? Don’t mimic the pros—make your own moves instead. What Great Leaders Do Included with this collection: 2 Moments of Greatness: Entering the Fundamental State of Leadership by Robert E. Quinn 14 What Great Managers Do by Marcus Buckingham 26 Level 5 Leadership: The Triumph of Humility and Fierce Resolve by Jim Collins Product 1479 Collection Overview It’s a frustrating fact of leadership:
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president and CEO of the American Management Association; Jay A. Conger‚ a professor at Claremont McKenna College and London Business School; Douglas A. Ready‚ a visiting professor at London Business School; and Michael Jordan‚ the CEO of EDS. This HBR case study includes both the case and the commentary. For teaching purposes‚ this reprint is also available in
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d) C in C2O4 -2 : +3 2x + (-2) 4 = -2 x= 3 e)N in HNO2): +3 f) Cr in Cr2O72- +6 4.56) a) Mn(s) + NiCl2 (aq) -> MnCl2((aq))+Ni(s) b) Cu(s) + Cr(C2H3O2) (aq)-> NR C) 2Cr(s)+ 3NiSO4(aq) -> Cr2(SO4)3(aq)+ 3Ni(s) d) Pt(s) + HBr(aq) -> NR e) H2 (g) + CuCl2 (aq) -> Cu(s) + 2HCl (aq) 4.64) Calculate the mol of Na + at the two concentrations; the difference is the mol NaCl required to increase the Na + concentration to the desired level. 0.118mol/L *4.6L =
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