Question 1: Choose one or more definitions from the theory discussed in class to describe CRM as implemented by Harrah´s Entertainment Inc. I believe that the combination of Kotler´s and Zigmund‚McLeod‚ Gilbert definition of CRM perfectly describes the situation of Harrah´s Entertainment Inc. Kotler refers to CRM as: “the process of managing detailed information about individual customers and carefully managing all customer touch points to maximize customer loyalty”. Zigmund‚ McLeod‚Gilbert definition
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HARRAH*S ENTERTAINMENT THE FACTS________________________________________ • Founded in 1937 in Reno‚ Nevada by Bill Harrah • One of the world’s most renowned provider in casino entertainment • Operates nearly 40 casinos in three countries under the Harrah*s‚ Caesars‚ Horseshoe‚ Bally’s‚ Flamingo‚ Paris‚ Rio‚ Showboat‚ Harveys‚ and Grand Casino Resort brand names • More than 40‚000 employees • Posted more than $4 billion in revenue and $235 million in net income in 2002 THE HISTORY ________________________________________
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Chris Martin BADM 7070 11/23/12 Harrah’s Entertainment‚ Inc.: Rewarding Our People Marilyn Winn faces a tough challenge to improve employee satisfaction and motivation in a struggling economy that has just experienced the 9/11 disaster. Many of Harrah’s employees feel that the incentive program that Winn has implemented sets goals that are too aggressive while others feel a sense of entitlement for the bonuses. Both of these cases do not help Winn improve employee motivation and customer
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3 HARRAH´S ENTERTAINMENT: Hitting the CRM jackpot ANDREA HERNÁNDEZ PAULA BELTRÁN NICOLÁS LATORRE LORENA LEHMANN MARIA FERNANDA ROJAS Presentado a: LUIS FERNANDO CORREA MERCADEO GRUPO 2-1 ESCUELA INTERNACIONAL DE CIENCIAS ECONÓMICAS Y ADMINISTRATIVAS UNIVERSIDAD DE LA SABANA 15 DE AGOSTO DE 2014 BOGOTÁ D.C 2014-2 HARRAH´S ENTERTAINMENT: Hitting the CRM jackpot 1. BACKGROUND 2. UPDATING 3. PEOPLE INVOLVED
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Entertainment Today and in the Past and how it has changed People The online Oxford Dictionaries provides the following definition of entertainment: “…as an act of providing or being provided with pleasure or enjoyment while holding attention and interest of an audience. It may take on a number of forms such as attending an organized event or a performance‚ or any other activity that has been designed to amuse and provide pleasure. Entertainment also covers the action of receiving guests and providing
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drove Harrah’s customer relationship strategy Loveman’s goal was to increase revenue by gaining a larger percentage of the gaming dollars of their customers. Based on customer focus groups‚ the company determined that its best customers only spent 36% of their gaming budget at Harrah’s. Loveman’s strategy was to increase this percentage through a combination of targeted incentives and better customer service. 2. Discuss whether Harrah’s business and IT strategies
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Strategic Marketing Management Case Study: Harrah’s Entertainment Inc 1. What are the objectives of the various Data Base marketing programs and are they working? From DBM‚ the company created four programs: (I) New Business Program‚ designed to improve the effectiveness at converting new customers – this program target customers with high predicted worth‚ with an offer that was more competitive; (ii) Loyalty Program – Frequency Upside‚ designed incentive customers to visit Harrah’s property
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Marvel Entertainment Inc. BUSINESS STRATEGY Marvel Entertainment Inc. is a media and entertainment company. The entertainment and the media they provide are based on characters like Spider-man‚ Spider-Man‚ Incredible Hulk‚ Fantastic Four‚ X-Men‚ Blade‚ Captain America and so forth. Their primary operating segments include Publishing‚ Licensing and Film Production. The Licensing segment earns revenues from selling rights to movies‚ television production companies‚ video game publishers‚ merchandise
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Infomercial Entertainment‚ INC Project Appraisals Depreciation Rates of MACRS | Year | Recovery Percentage | 1 | 20% | 2 | 32% | 3 | 19% | 4 | 12% | 5 | 11% | 6 | 6% | Question 1 Infomercial Project Selling Price of Infomercial $10 Total Production of 1993 (Units) 5000 Production Cost (%age of SP) 50% Labor Cost (%age of SP) 12% Sales Growth Rate per Year 5% Working Capital Required $10‚000 Initial Cost of Equipment $200‚000 Delivery Cost $25‚000 Total Cost
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Individual Case Assignment: Harrah’s Entertainment‚ Inc. 1. What are the objectives of the various Database marketing (DBM) programs and are they working? There are two main overall objectives of Harrah’s Database marketing (DBM) programs. First‚ Harrah’s strived to build‚ increase and retain customers’ loyalty to their brand‚ similar to the way people tend to be loyal to their mechanic or hair dresser. The strategy to achieve this goal was to ensure that they crafted and sustained a relationship
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