Recently‚ however‚ new measures of service industries like software and banking suggest that customer loyalty is a more important determinant of profit (see Frederick F. Reichheld and W. Earl Sasser‚ Jr.‚ “Zero Defections: Quality Comes to Services‚” HBR September–October 1990). Reichheld and Sasser estimate that a 5% increase in customer loyalty can produce profit increases from 25% to 85%. They conclude that quality of market share‚ measured in terms of customer loyalty‚ deserves as much attention
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be flexible enough to change themselves with changing circumstances. This requires restructuring of the hierarchies and redesigning of policies to empower the employees to learn quickly and respond to the current organizational demands effectively. HBR case study on HUL depicts how the organization brought about changes in existing organization methods to reclaim its title of ’Employer of Choice’. We can also see this through the lens of the Knowledge workers‚ who are indispensible for an organization
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Practices (Lean) which is applied when demand is supply chains are forecast-driven that implies that they are inventory based. Agile supply chains are more likely to be information based (Fisher‚ M. 1997‚ What is the right supply chain for your product? HBR‚ 2‚ pp105-116). Crocs understanding the dynamics of the industry established an agile network to connect to its retailers. The main objective was to vertically integrate its operations to the best extent possible and exercise an option for it to control
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CHEMISTRY 1 (FSC 1114) CHEMICAL BONDING MOKAN A/L VELAN (SCPNG0000019030) SANDEEP SINGH JASPREET SINGH TABLE OF CONTENT Contents IONIC BOND 2 METALLIC BOND 9 The "Sea of Electrons" Theory 14 Conductors‚ Insulators and Semiconductors 16 25 IONIC BOND Ionic bond is formed when electron transferred from a valence shell of an atom to the valence shell of another atom. Ionic bond involves electron transfer across two atoms. The atom which donates the electron is called cation
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FACTORS AFFECTING SOLUBILITY There are three main factors that control solubility of a solute. (1) Temperature (2) Nature of solute or solvent (3) Pressure EFFECT OF TEMPERATURE Generally in many cases solubility increases with the rise in temperature and decreases with the fall of temperature but it is not necessary in all cases. However we must follow two behaviours: In endothermic process‚ solubility increases with the increase in temperature and vice versa. For
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College of Staten Island The City University of New York Department of Political Science and Economics Income and Employment Spring 2013 Professor: Dr. Davood Taree Email: dtaree@rbs.rutgers.edu Office hours: MW: 1:30- 2:30 PM Course Information: Course Num.: Eco 212 Location: 2N 219 Course Description: This course examines the
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England’s Royal Biscuit Company and Gernnany’s Edeling GmbH are in the final stages of a merger. Will a global culture clash cause the deal to crumble? Oil and Wasser by Byron Reimus M’ ‚iCHAEL BRIGHTON felt as if he’d been slapped. His back stiffened into the cold leather chair as Sir John Callaghan‚ the temperamental chairman of the London-based Royal Biscuit Company‚ angrily brandished the memo. "There is no evidence the two of you collaborated on this leadership development plan!" he
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Project Management Post-Graduate Diploma in Business Management (Year 2011-13) Dr. V K Gupta Institute of Management Technology Ghaziabad Course Background and Objectives: Project management has become crucial for operations in industries such as construction‚ information technology‚ IT‚ hospitality‚ and engineering and new product development. At one time project management was limited to civil and construction engineering programs where it was highly quantitative
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stable to both Br2 / CCl4 and KMnO4 / -OH. Therefore‚ there is something unusual about the double bonds in benzene‚ the unsaturation is atypical / unique 2. Benzene undergoes substitution rather than addition reaction‚ i.e.‚ Br Br Br2 + HBr FeBr3 Br Addition product not observed This observation is contrary to that of unsaturated aliphatic compounds e.g. alkenes. Benzene is far more stable than typical alkenes 3 3. Benzene gives only ONE monosubstituted product Br
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Why? 4a. What is the key information required to make the value chain-business model-strategy work? 4b. List the underlying data (items) requirement(s) for this key information (underlying inputs for these)? 5a. What type of IT (a la McAfee HBR article) is the focal point of this case? 5b. What benefits does Inditex/Zara get from this focal IT? 5c. In your opinion‚ what is most distinguishing about Zara’s approach to IT vs. the industry? Is this difference positive or negative? Why? 5d
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