CASE 3 HARRAH´S ENTERTAINMENT: Hitting the CRM jackpot ANDREA HERNÁNDEZ PAULA BELTRÁN NICOLÁS LATORRE LORENA LEHMANN MARIA FERNANDA ROJAS Presentado a: LUIS FERNANDO CORREA MERCADEO GRUPO 2-1 ESCUELA INTERNACIONAL DE CIENCIAS ECONÓMICAS Y ADMINISTRATIVAS UNIVERSIDAD DE LA SABANA 15 DE AGOSTO DE 2014 BOGOTÁ D.C 2014-2 HARRAH´S ENTERTAINMENT: Hitting the CRM jackpot 1. BACKGROUND 2. UPDATING 3. PEOPLE
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HBS Case Review: Mt. Everest Case Study Introduction The case of Mt. Everest focuses on two commercial expeditions‚ Adventure Consultants and Mountain Madness‚ and the tragic event on May 10‚ 1996. These two commercial expeditions were lead by Rob Hall and Scott Fischer‚ and were consisted of 20 members. Both leaders were experienced climbers‚ but due to several factors‚ the expedition resulted into five deaths including Hall and Fischer. The event has thought managers to evaluate the importance
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* What is McDonald’s key value proposition? * McDonald’s key value propositions are listed below. These propositions helped McDonald’s to build an unparalleled network of loyal suppliers and entrepreneurial franchisees that contributed greatly in moving the McDonald’s bandwagon ahead. The propositions not only differentiated McDonald’s from the competition but also helped build an operating model that was extremely difficult to emulate. The key value propositions are: * Quick service &
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INTRODUCTION McCusker is the project team leader and had authorized the organization of a cross-functional and cross-regional project team in Flextronics. McCusker should reach a decision with regards to which shop-floor system to implement in the facilities as soon as possible. Main stakeholders in this decision are Mexico team‚ Hungary team and Microsoft. From long term perspective‚ Flextronics needs to integrate the different shop-floor systems present in each facility into one system. The growing
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Merlin Entertainments Group Limited – Brief Notes Ownership In December 1998‚ Nick Varney and the senior management team of Vardon Attractions completed a management buyout of the company to form Merlin Entertainments Group Ltd. Incorporated in 2004‚[1] Merlin Entertainments is majority owned by private equity company Blackstone Group. Tussauds In March 2007‚ Merlin Entertainments agreed to buy The Tussauds Group for £1 billion. Merlin Entertainments and Tussauds together attracted
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HR Management The Slade Plating Department Roberto Strillacci – Group D How would you describe the culture of the Sarto group? • The Sarto group seems to have a healthy and friendly atmosphere among its members‚ shown by their attitudes with one another e.g. week-end together‚ shared lunch • Their ideal of efficiency goes beyond the quantitative and focuses on the qualitative‚ « stressing high standards » also for inventiveness. • Helping one another is a « prized trait »‚ and this
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Exhibit 1 Selected Pinkerton’s Financial Data (in $millions) 1983 1984 1985 1986 1987 (E) Income From Services Cost of Services provided Gross Profit Operating Expenses Operating Profit Cash Accounts receivable‚ net Other current assets Total Current Assets Net property‚ plant‚ and equipment Total Assets Accounts payable Accrued expenses ad other current Liabilities Total Current Liabilities Exhibit 2 $ 296 265 32 16 16 4 49 53 11 64 0 29 $ 308 275 32 17 15 3 51 54 11 65 1 29
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Case Study Example Oscar Mayer Case / MKT 300 / 2009 This is an example of an “A” case write-up from a past course. Notice the paper is clear‚ concise‚ and focuses on the author’s recommendation but also brief and to the point. – There is a short description of the case written in the author’s own words summarizing the situation and identifying the core issue. There is not regurgitation of the case meaning the author did not repeat the case word-for-word instead he/she chose to state the situation
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Prof. Lin Guo FIN 417 HBS Case: Hedging Currency Risks at AIFS Due date: April 12‚ 2012 Instructions: This case should be done individually. You should prepare a written analysis‚ and hand in two copies of your analysis on April 12 in class. Only hard copies of the case analysis are accepted. I will submit one of the copies to the Dean’s office for assessment purpose. Each student should also bring his/her own copy of the write-up to class‚ as well as the case itself‚ so that we can refer
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COMPANY Case Harrah’s Entertainment: Hitting the CRM Jackpot Joseph‚ a 30-something New Yorker‚ recently went on a weekend trip to Atlantic City‚ New Jersey‚ where he hoped to stay at one of his favorite Harrah’s resorts and enjoy some gaming and entertainment. Unfortunately for Joseph‚ he picked a weekend when all the hotels were booked solid. But after swiping his Harrah’s Total Rewards card to play the tables‚ the pit boss came by and directed him to the front desk. He was told that a
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