12/17/2010 MSc OR/BAC | Courier Services | Managing Business Operations | SERVICE OPERATIONS MANAGEMENT - group 5 | Contents Service Definition 2 Intangibility 2 Heterogeneity 2 Inseparability 2 Perishability 2 Service Classification 3 The Volume Measure (Silvestro) 3 Other Service Classification Models 4 Service Design 5 What is the philosophy behind the service design? 5 What to deliver to courier service customers? 6 How to deliver? 7 The blueprint diagram 7 Customer actions
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Bottleneck analysis: Also see enclosed Process flow chart (Appendix 1). Hospital is able to perform 42 exams/afternoon and send 38 patients to the operation rooms. But surgery capacity is 33 operations/day only. Bottleneck (number of operations/day) is therefore located between these two processes. Hospital performs 33 operations/day = demand 116 beds/Wed‚Thu and 99 beds/Tue. Demand is 116 and current capacity is 89. Bottleneck is the number of beds available. It is necessary to increase capacity
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Organizational Structure Jeff Stewart MGT 230 Organizational Structure • Describe the organizational structure of your selected organization. Compare and contrast that structure with two different organizational structures. Google seems like a logical choice to use for my selected organization. Google is innovative and braces technology while others are not. Google understands its organizational structure well and that is where the innovation starts. Google embraces the fact that
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I have shadowing experience at North Hills Hospital in North Richland Hills‚ Texas. Under Dr. Kelly‚ an Orthopedic Surgeon specializing on the knee‚ I had the honor of witnessing multiple surgeries with the consent of the patient over the course of three days a week for four weeks and I am always astounded each time I observe the procedure. He shared with me his passion for orthopedics and reconnecting many aspects of peoples lives that were lost because of knee problems. I was able to shadow Dr
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Journal of Quality and Technology Management Volume VII‚ Issue I‚ June‚ 2011‚ Page 1 ‐ 22 COMPARISON OF SERVICE QUALITY BETWEEN PRIVATE AND PUBLIC HOSPITALS: EMPIRICAL EVIDENCES FROM PAKISTAN S. M. Irfan1‚ A. Ijaz2 1COMSATS Institute of Information Technology‚ Lahore – Pakistan 2Institute of Quality and Technology Management‚ University of Punjab‚ Lahore – Pakistan ABSTRACT Healthcare sector of a country needs special attentions from the government as quality of healthcare provides
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following business scenario‚ create a Crow’s Foot ERD using a specialization hierarchy if appropriate. Tiny Hospital keeps information on patients and hospital rooms. The system assigns each patient a patient ID number. In addition‚ the patient’s name and date of birth are recorded. Some patients are resident patients (they spend at least one night in the hospital) and others are outpatients (they are treated and released). Resident patients are assigned to a room. Each room is identified by a
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Organizational Plans XMGT/230 – Management Theory and Practice There are three different types of plans that organizations use: strategic‚ tactical‚ and operational. Strategic planning is orchestrated by top-level managers‚ contains a broad level of detail and can span over a 3-7 year time span. Tactical planning is implemented by middle-level management and includes more specific detail than strategic planning. Tactical planning is done in a shorter time period‚ typically
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Associate Program Material DNA Worksheet Answer the following in at least 100 words: 1. Describe the structure of DNA. DNA really stands for Deoxyribonucleic acid. DNA is a right handed double helix. Nucleotides that mount together by phosphodiester bonds make up DNA. It also contains a spiral strand that is made of phosphate backbone and secure bases (Adenine‚ Guanine‚ Cytosine‚ Thymine). Cytosine and Thymine are Pyrimidines‚ while Adenine and Guanine are Purines.
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attaining my associates in health information technology‚ those dreams are closer than ever before. Once you are this close‚ the next question is‚ “What kind of workplace would I like to find myself in after graduation?” My definite choice would be in a hospital. Since there are several positions available with this degree‚ there are two aspects that influenced my decision on selecting this workplace. The two aspects are benefits and potential for growth. In today’s day and time many people make career
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facility does not provide a service while fixed costs (for salaried labor‚ buildings‚ and equipment) are not saved over the short term when a health care facility reduces service. OBJECTIVE: To determine the relative variable and fixed costs of inpatient and outpatient care for a large urban public teaching hospital. DESIGN: Cost analysis. SETTING: A large urban public teaching hospital. MAIN OUTCOME MEASURES: All expenditures for the institution during 1993 and for each service were categorized as either
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