customer-service? The sure-fire techniques for providing superior customer-service are the mindset that defines each company’s culture. It is pervasive‚ visible to others‚ and everyone’s responsibility. It also requires organizations to keep the basic company functions in superior shape so that CSRs do not get bogged down with cleaning-up problems‚ correcting errors‚ or being on the defensive with customer. 2. What situations and practices might provide easy traps for inferior customer service? The
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products and or services to individual consumers. Some examples would be Amazon.com‚ banking‚ travel services‚ online auctions‚ health information and real estate sites‚ and peer-to-peer sites such as Craigslist. Business-to-business – (B2B) - this describes commerce transactions between businesses‚ such as between a manufacturer and a wholesaler‚ or a wholesaler and a retailer. Cisco is an example of one of the first B2B catalogs online. Other examples of B2B e-commerce are intranet services and Web meetings
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How to Determine if an Inmate Needs Inpatient Care Taking care of patients in prison is a challenging job. As a caregiver to inmates‚ your job is naturally difficult because you are isolated from them and can’t be constantly observant of their behaviors. So how can you determine if an inmate needs inpatient care? Regardless of an inmate’s crimes or offenses‚ they are legally required to have the proper kind of treatment. If the prison can’t meet their needs then they can be transported to a facility
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Palms Hospital (Traditional Project Analysis) Palms Hospital * 250 bed capacity; investor owned; Islamorada‚ Florida * Founded in 1946 by Rob Winslow‚ went back in 1967 after the war * High economic growth‚ population expansion * Acknowledged to be one of the leading healthcare providers in the area * Currently evaluating a proposed ambulatory (outpatient) surgery centre * More than 80% o all outpatient surgery is performed by specialists * Minor procedures take about
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Abstract The team has planned to develop a Hospital Automation System for the well knownhospital called Pannipitiya Nursing Home. Currently the client company depends on an error – prone software system and a large amount of manual work. Development of a new systemwill help the client company to minimize the work load they handle manually and to eliminatethe faults and errors of the existing software system.This proposed system handles the entire hospital work load under seven major functions namely;
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CheckPoint: Patterns of Evolution Review Ch. 2 of the text. Refer to Appendix B under Week Six‚ for more information on the different types of evolution. * Post a 200- to 300-word response to the following: * Humans shape their environment in ways that other organisms cannot. Are humans subject to the same pressures of natural selection as other organisms? Why? * Provide an example of convergent and divergent evolution‚ adaptive radiation‚ and co-evolution. Then‚ respond
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CheckPoint – Psychotherapy Psychotherapy is geared toward helping individuals discover thenature of their mind’s inner workings by examining the processes in their three regions of consciousness‚ the id‚ the ego and the super ego. Sigmund Freud developed the Theory of Psychodynamics through the process of identifying four characteristics that he deemed to be essential for a psychologist to make a diagnosis in mentally ill patients. The process involved the use of free association and transference
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Week 8 Group 4 presentation (Wednesday 6th May‚ 12pm) Case: Corelio Printing ● ● ● JENNY – Introduction 1 mins Good afternoon everyone. We would like to begin by introducing ourselves; we are team four and my name is Jenny. Today our presentation will propose an improved costing system for the printing division of Corelio. The outline of our presentation is as follows. Firstly‚ I will describe the problem that Corelio is currently facing with regards to its costing
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ethical role model because he thinks its ok to tell residents one thing to get what he wants and then make changes to satisfy the needs of the company. The manger thinks its ok to tell residents that they are going to pay more money for a certain service and then give them something totally different. . This was evident when an unsafe pool was installed on the grounds. To pay for the pool rents were increased. These is not ethical behavior for a manager. 4. Were the director’s messages congruent
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CheckPoint: Conflict PSY/285 Amanda Richardson 5/10/13 Conflict is an inevitable part of life whether it is in relationships‚ socially‚ or between nations. Most conflicts arise from differing points of view on actions or goals and how they are handled can lead to a ceasefire or the breakup of one’s relationships. Conflict resolution skills are needed when navigating the stormy waters of conflict. How one perceives the goals and intentions of others can lead to misconceptions. When an individual
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