Indian Railways: Five Year Strategic Plan 1 Introduction The Indian Railways has a capital base of about Rs. 100000 crore and is often referred to as the lifeline of the Indian economy because of its predominance in transportation of bulk freight and long distance passenger traffic. The network crisscrosses the nation‚ binding it together by ferrying freight and passengers across the length and breadth of the country. As the Indian economy moves into a high growth trajectory the Railways have
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the contribution of CEPS in respect of Revenue and Non-Revenue functions to National Development over the period 2008 – 2011. Customs‚ Excise and Preventive Service (CEPS) established under the CEPS (Management) Law 1993 PNDCL 330 has proved it worth in tax administration‚ collecting GH¢ 24‚800‚000‚ GH¢ 31‚5000‚000‚ GH¢ 37‚100‚000 and GH¢ 45‚900‚000 in 2008‚ 2009‚ 2010 and 2011 respectively in Kumasi‚ contributing 1% in total CEPS revenue in Ghana. Aside revenue collection‚ CEPS is mandated to prevent
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Service Quality in the Hong Kong Disneyland In the Hong Kong Disneyland‚ the staff’s service quality is ideal for visitors holistically‚ but the minority of staff are unsatisfactory in their working performance and too long working hours while lack of rest for staff. It is concerned for their working problems. Some visitors claimed that they were impolitely treated by the staff in the Hong Kong Disneyland. After that‚ the company warned the staff and apologized the involved
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First Five-Year Plan Report Delivered on January 7‚ 1933 -------------------------------------------------------------------------------Source: Works‚ Vol. 13‚ 1930 - January 1934 Long before the five-year plan appeared on the scene‚ in the period when we were finishing our struggle against the I The International Significance of the Five-Year Plan … II The Fundamental Task of the Five-year Plan and the Way to its Fulfillment We pass to the question of the essence of the five-year plan. What is the
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is talking about a marketing plan for Amcare hospital. Amcare hospital is a brand new private hospital in Beijing --- the capital of China. Nowadays China has more than 1.3 billion people‚ in Beijing there are about 20 millions residents‚ compared with such a large population base‚ the medical resources are quite limited‚ which means there are great potential opportunity for a new hospital. In this marketing plan‚ i demonstrate the mission statement of Amcare hospital‚ described the target market
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Case study 5 Training for improving service quality at Honda Introduction This case is about Honda American Motor Company which tries to improve quality due to blended learning approach. They split it in three different phase. 1. Phase one: The first phase takes place online. For two to three weeks‚ learners access a series of online modules that introduce the logical processes for effective problem solving and decision making. Learner progress is essentially self-paced‚ but since the content
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Strategic Plan Quality Analysis Paper (your name here) November 13‚ 2006 University of Phoenix / Main Campus MGT 449 Prof. (their name here) In this paper I will be comparing another corporation that has gone through Total Quality management‚ while comparing them to the corporation that I am currently working for. Since I am starting a new venture and essentially in business for myself this has been an eye opener in things I can do to effectively run my business and empowering my staff. I will
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[Insert Department Name] [Insert Department Logo] Customer Service Plan [Insert Date] This template includes directions and examples. Please remove all text in italics and replace with content for your Department’s customer service plan. Please note that the total length of your plan should be approximately ten pages. Executive Summary The Executive Summary should be 1-1.5 pages. In this section‚ provide an overview of the purpose of the document‚ that it was required
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“My future plans and expectation” As a child‚ I found my self looking up to many people and admiring those that had accomplished so many great things in their lives. I grew up in a household of eight people; I am the fifth child of six. I never thought about my future plans and expectation growing up. I started thinking about my future when I was in high school and then after. I never thought that I would finish high school. Many friends and family have told me that I was not cut out
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the GAPS model of Service Quality using a personal example: Service Name: Bell Essential Plus Internet Service Existence of a Gap: Yes Expected Service (description of expectation): The expectation was (without reading the fine print‚ which is obscure and not indicative of essential information for new customers) that upon subscribing to Bell Essential Plus I’d be able to download media content and browse the internet at a speed of “5mbps”. Perceived Service (description of
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