------------------------------------------------- Institute Of Business Management Total Quality Management ------------------------------------------------- Term Report Company: Opal Laboratories (pvt) Limited Submitted to: Mr. Moinuddin Khan Submitted by: Mohammad Tobeh (11931) Muffaddal Moosajee (7743) Muhammad Tariq Qazi (7193) Date of Submission: 20th December‚ 2012 Contact Information Mr. Tariq Ikram Mr. Arif Ikram CEO‚ Opal Laboratories COO‚ Opal Laboratories
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Quality Initiatives Aiming for 120% product quality “We have to aim for 120% product quality. If 99% of the products we make are perfect‚ that would seem like a pretty good record. However‚ the customers who become the owners of the remaining 1% will surely consider their products 100% defective. It is unacceptable that even one customer in a thousand–even one customer in ten thousand–should receive a defective product. That’s why we have to aim for 120%.” When founder Soichiro Honda said this
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parts that must work together ------------------------------------------------- Technology: the application of scientific discoveries to the development and improvement of goods and services Operations management requires: both knowledge of the facts and how to interpret that info in order to produce and deliver Requires constant improvement: due to competition in the marketplace and advances in technology Good process design is: customer driven What questions> What type of process is best
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Employee Memo Robyn Ralston HCS/131 June 29th‚ 2015 Lynn H. Bell Employee Memo MEMO To: Office Employees From: Robyn Ralston‚ Supervisor Date: June 29th‚ 2015 Subject: Principles of Verbal and Nonverbal Communication It has come to my attention that not everyone understand the principles of verbal and nonverbal communication. There are many different uses for communication when you are with someone. When communicating with anyone you use language‚ body movement‚ face gestures‚ and you can
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Clinical documentation improvement (CDI) “...is improving the quality of documentation to help ensure an accurate and complete reflection of the patient’s care‚ comorbid conditions‚ and treatment- which impacts severity of illness (SOI) and risk of mortality (ROM)” (Custodio et al.‚ 2013‚ p. 56 ). This is an important topic for health care facilities and physicians to ensure it is done well so that the quality of care‚ reimbursement and financial aspects are correct. “There are several other factors
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bad‚ however‚ defining quality is subjective and identifying quality can be difficult due to differing opinions (Gopee and Galloway‚ 2014). The Department of Health (DH) published a report called High Quality Care for All (DH‚ 2008) to express their goal of making quality of care the most important aspect of the National Health Service. The report defined quality into areas of care that is effective‚ evidence based‚ personalised and safe (DH‚ 2008). These main areas of quality have since been the foundation
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Quality in the health care industry can be measured in several ways. It can be measured by the patient’s perception and by the outcome of the treatment they receive. It can be measured using surveys which provide feedback about the care you received during your doctor’s visit or stay at the hospital. These types of surveys are only based on the patient’s opinions about their experiences with the care they received. If you have ever been admitted into a hospital‚ you may have received a survey in
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Health Care Communication Methods HCS 320 7/15/2013 Robert Clegg Health Care Communication Methods As the communication coordinator for this national drug manufacturer‚ we will need to address the issue at hand and figure out the best way to handle the negative publicity one of our medications has caused. Unfortunately‚ the local news is already making things more difficult for us by alleging that a well-known public figure is among those suffering adverse effects from this medication
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achieved perfection. However‚ one person in particular set a very good example of self-improvement. Benjamin Franklin‚ a leader in many ways and beloved by many‚ was the very person who attempted to achieve perfection. When he set out to do this he was unaware how difficult it would be. Instead of perfection‚ he focused on self-improvement. He set goals that were his ideals of perfection or areas of improvement
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www.sciedu.ca/ijba International Journal of Business Administration Vol. 2‚ No. 1; February 2011 Comparative Analysis of Business Students’ Perceptions of Service Quality Offered in Kenyan Universities Sarah Wambui Kimani (Corresponding author) The Catholic University of Eastern Africa P. O. Box 62157‚ 00200‚ Nairobi‚ Kenya Tel: +254-716-642262 E-mail: swambui@cuea‚ swambuikimani@yahoo.com Elias Kiarie Kagira Department of Business Administration‚ Africa Nazarene University (Kenya) P.O
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