CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Author I am the author of this report and I am the Project Manager of No Risk Contractors Pty Ltd which is currently managing the construction of the new Recreation and Events Building. The contract value of this project is $21m with and original program of 60 weeks but now a variation on building a covered walkway to be constructed to provide adequate covered access for future use. Coverage The specific purpose of this report is to provide an accurate visual record of the existing building
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SUMMER TRAINING REPORT ON COMPUTER NETWORKING Guidance Of Under Guidance of Prepared By Mr. M.D.Mishra Pawan Sharma B.Tech. Third Year (Information Tech & Engg.) GHEC Kumarhatti
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A PROJECT REPORT ON “JOB SATISFACTION” Submitted by RUCHI KUCHERIA In Partial Fulfillment of the Requirements of MBA Program (HUMAN RESOURCE) Batch (2011-2013) DECLARATION I‚ the under signed RUCHI KUCHERIA hereby declare that the Project Work entitled “ JOB SATISFACTION FOR NEZONE INDUSTRIES LIMITED” undertaken during the Period For 6
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found a method in order to increase the satisfaction and having heart on the job. Actually‚ there is someone who wants to doing the clerical works in the office‚ or solving the questions for the customers‚ promoting their products by phone. We can find the unpredicted place and work it with satisfaction. Job satisfaction represented a collection of attitudes that workers have about their jobs. There is number of issues that affecting the Job satisfaction such as salaries‚ benefits‚ allowance‚ pension
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ABSTRACT The relation between employee job satisfaction and employee performance is very important research topic because it is determine the employee’s feeling and progress and it is also very important subject for the any kind of the organization. The commonly held opinion is that “A satisfied worker is a productive worker”. A satisfied work force will create a pleasant atmosphere within the organization to perform well. Hence job satisfaction and employee performance has becomes major topics
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PROJECT REPORT ON MARKET SEGMENTATION LIST OF CONTENTS SL NO | TITLE | PAGENO | I. | INTRODUCTION | 5-8 | II. | LITERATURE REVIEW | 9-15 | III. | RESEARCH METHODOLOGY | 16-19 | IV. | ANALYSIS | 20-31 | V. | FINDINGS | 32-33 | VI. | SUGGESTIONS | 34 | VII. | CONCLUSION | 35-36 | VIII. | BIBLIOGRAPHY | 37 | IX. | APPENDIX | 38-43 | CHAPTER-1 INTRODUCTION Market segmentation is the identification of portions of the market that
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Subject: - “Macro Economics” Assignment Topic: - Past 5 years concept of Dutch Bangla Bank Limited Dutch Bangla Bank Limited Dutch-Bangla Bank is the first bank in Bangladesh to be fully automated and introduce Electronic Banking. The automation was completed in 2003‚ but further additions and features are continuously being added and upgraded. DBBL has adopted the same exact automation solution used my many international banking giants. Although this was significantly more expensive
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Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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Background of the Organization Mutual Trust Bank Limited (MTBL) was incorporated on September 29‚ 1999 under the companies Act 1994 as a public company limited. They introduced themselves as a pioneer in banking sector. At the time of beginning their authorized capital was Tk 38‚ 00‚000‚000 divided into 38‚000‚000 ordinary shares of Tk each. The head office of the bank is in MTB center‚ 26 Gulshan Avenue. The bank has 67 branches allover the country‚ the bank carries out international business through
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