Julia B 304 Task C Organisational requirements for dealing with complaints Company should have Concerns and Complaints Policy in place. The main aim of it is to ensure that complaints procedure is properly and effectively implemented and that service users feel confident that their complaints and worries are listened to and acted upon promptly and fairly. When dealing with complaints company are to ensure that: service users and their representatives‚ carers and visitors are aware of how
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independence‚ non-participation and social exclusion for vulnerable users of services in health and social care? 3 2.2 Analyze how organizational systems and processes are managed to promote participation and independence of users of health and social care services 5 2.3 Analyze the tensions that arise when balancing the rights of the individual to independence and choice against the care provider’s duty to protect users of services in health and social care 6 3.1 Use a case study above on MR
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Research Methods in Health and Social Care Critical review of quantitative research Majid‚S.Foo‚S.Luyt‚B.Ahang‚X.Theng‚YL.Chang‚YK.Mokhtar‚IA.(2011) Adopting and evidence-based practice in clinical decision making: nurses’ perceptions‚ knowledge ‚ and barriers. Journal of the Medical Library Association 99(3) PP229-236. This essay will be a critical review on the study conducted by Majid et al (2011). The article which is titled ‘Adopting evidence-based practice in clinical decision making: Nurses’
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administered by the government (Department of Health & Department of Children‚ Schools and Families). Anything that falls into the statutory sector means they have a legal duty to provide the services that they do (such as a school). Funding for services within the statutory sector comes from various forms of taxation (income tax‚ national insurance and council tax). Services are run by NHS Trusts and local authorities‚ they employ doctors‚ nurses‚ social workers‚ care workers‚ teachers etc. Independent
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Unit 5: Working in Partnership in Health and Social Care or Children and Young People’s Settings Unit code: M2c 1 Understand partnership working 1.1 Identify the features of effective partnership working The policy of person-centred care has become a mainstay of efforts to reform health care in the UK. Government policy is now built around this core concept‚ a major aspect of which is enabling individuals to participate in decision-making about their care at every level. By concentrating
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The role of the health and social care worker Explain how a working relationship is different from a personal relationship The difference between a working relationship and personal relationship is that: A working relationship is where you are placed with other people and work as part of team where each individual is working following professional codes of conduct‚ towards the achievement of shared aims and objectives. By working to a set of rules and procedures for which you’re paid
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Management and leadership are equally important in the successful delivery of health and social care services‚ in some aspects the roles are very similar‚ however they do require different skill sets‚ outlooks and behaviours. Management is a process of managing the activities of the organisation. Leadership is influencing and encouraging a team toward a shared goal. Managers require some leadership skills in order to encourage service delivery to have the intended outcome and leaders need the
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Importance of communication in health and social care By: Charles Marco Tambis Topic: Page Importance of communication 1 Formal and informal communication 1 Verbal communicational 2 Non-verbal communication 2 Augmentative and alternate communication (AAC) 3 Two types of Augmentative and alternate communication (AAC) 3-4 Reading 4 Barriers 4-5 Conclusion 5 Importance of communication in Health and Social Care Communication is two or more people conveying to understand
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as possible‚ by providing care and support to individuals and families. Please see below some examples: 1. To perform basic personal care tasks as outlined in the Clients care plan 2. To help prepare and cook meals if outlined in the care plan 3. To create and maintain good communication with Service User’s including those who may have communication difficulties. 4. To undertake housekeeping‚ household cleaning and laundry duties as requested if outlined in the care plan. 5. Administration of
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caring for. It is a basic requirement of my job role to communicate with individuals and their families‚ other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual‚ thereby keeping other staff informed and aware of current situations
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