B-TEC Health and Social Care Level 3 Year One. Unit 1 – Developing Effective Communication in Health and Social Care Unit Booklet 2011-2012 Student Name:______________________________ Please Note: You must keep this booklet safe. It is a requirement that‚ at the end of the unit‚ you will submit this booklet as evidence of your learning. A second copy of this booklet will not be given so if you lose it you must reprint it at your own expense and
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Chapter 1 Psychology in health and social care Key topics ll Relevance of studying psychology ll Schools of thought in psychology ll Psychology in practice: people and practice ll How to make effective use of this book ll Introducing the ‘psychosoap’ family Introduction Our purpose throughout this book is to offer ideas from psychology that can be applied to your work in health or social care. Our objectives are to enable you to: ll apply evidence-based
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Communication in health and social care Seeing‚ hearing Feelings Expression Feeling Expressing oneself Seeing‚ hearing Understanding Understanding Communication cycle Idea occur- think of something you want to communicate e.g. pass on info or persuade someone to do something. Message coded- think how you are going to say what you are thinking. Message sent- send the message verbally or otherwise. Message received- the other person sees/hears your message. Message is decoded
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order to work effectively with children‚ young people and their families‚ and so that we can plan for and meet their needs‚ it is essential to establish good relationships with a range of people. Relationships and communication skills go hand in hand. Practitioners who have good communication skills are likely to have strong relationships with children‚ parents and other adults. This is because relationships are influenced by the body language‚ facial expression and ways in which others listen and talk
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Assignment 201 Principles of communication in adult social care settings Assignment composition Assignment overview In this assignment‚ you will complete tasks to demonstrate your understanding of the importance of communication in adult social care settings‚ and ways to overcome barriers to meet individual needs and preferences in communication. You will also address the issue of confidentiality. Tasks There are two tasks to this assignment. A Short answer questions B Poster
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Text messaging is another form of communication that help communication to be effective in health and social care settings. However‚ in health and social care setting‚ service providers tend to send lots of reminding text messages via email to remind service users about their appointment with the doctor or the nurses. In the event of text messaging‚ health and social care professionals can use it in the context of both 1-1 and group. So‚ this could be between colleagues and between professional and
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Nonverbal communication is communication which isn’t verbal‚ it is also cues which people follow to interpret a message. This contains different factors such as posture which gives indication of how they are feeling. For example if a person is slouching or got their arms folded this could mean they are not interested or not listening. Facial expressions again can tell their emotions. For example if a person is frowning then this missed they are displeased. This can be interpreted both wrongly and
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Higher Nationals in Health and Social Care (QCF) Unit: Communicating in Health and Social Care Organisations Unit Code Date Issued: 23rd September 2013 Student Name: Student ID Submission Date: Lecturer: Internal Verifier: Assessment criteria Outcomes Assessment requirements To achieve each outcome a learner must demonstrate the ability to: L1. Be able to explore how communication skills are used in health and social care 1.1 Apply relevant
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Contexts of communication One-to-one communication Group communication Informal communication Formal communication One-to-one communication When conversing with people you don’t know well‚ it is very important to create a good atmosphere. You need to make the other person feel relaxed and happy to talk to you. There will need to be some sort of relationship established before someone will feel comfortable to talk to you about their personal issues. For example in a profession
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Communication is the act of transferring information from one place to another in different ways which allows people to feel safe‚ build relationships and develop self-esteem (Skillsyouneed‚ No date). It means being able to convey information clearly and directly‚ giving appropriate levels of praise‚ advice and feedback (Chandler and Grzyb‚ 2001). Interpersonal skills are the skills we use daily to communicate with people which allows you to respond appropriately to the needs and feelings of other
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