A STUDY ON CONSUMER PERCEPTION OF AFTER SALES SERVICE WITH REFERENCE TO HYUNDAI CARS AT CHENNAI CHAPTER I INTRODUCTION 1.1 ABOUT THE STUDY The present study was conducted in order to know the perception of the customer with respect to after sales services and to gauge the satisfaction of its consumers. Every customer tends to develop a certain image of the company after using the product. In this process‚ After Sales Services
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selective perception in organisational behaviour Selective perception Influences from Managers’ Aspect As stated above‚ an organisation is formed and run by different people together instead of an individual on its own. Therefore‚ it is understandable that managers in organisations will always go through a process‚ which is searching the right person to play a specific role and work in the organisation. In fact‚ the decisions that the managers made to hire an applicant to work in the organisation
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misconceptions about reality and perception. It will try to explain that perception and reality are interconnected‚ and that our five human senses are not the sole basis of reality‚ they are just instrumental to am additional process of perception that will bring the truth in our lives. This paper will briefly discuss the historical progression of human apprehension of the world he exists in. From Plato to Quantum Physics‚ the paper will clearly show how our perception can change the way we view the
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I will now look how I perceive colour on the percept. When analysing sensory perception I explained the process of how the eyes see the percept through wavelengths of light‚ which is transmitted at different wavelengths and frequencies. The main source of light would be sunlight. The scale of the wavelength and frequency for light determines the colour seen‚ as every colour has its own wavelength and frequency. When perceiving colour the spectrum of the wavelengths stretches from short wavelengths
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Perception and Attention Sensation and Perception Senses effect a person’s brain information reflecting on the way a person perceives information. The five major senses are vision‚ audition‚ touch‚ taste‚ and smell. If one or more of a person’s senses is not working properly then it can affect their perception. According to Robinson-Reigler and Robinson-Reigler (2008)‚ "early selection theories propose that the processes whereby we designate information for further processing
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Since the time I read them‚ they never came out of my mind‚ and they grabbed my attention since I read their titles. “The Penalty of Death” by Henry Louis Mencken and “Execution” by Anna Quindlen‚ are the essay that affected me the most from the River Reader book. Maybe because I thought about the death penalty before‚ or maybe because their words affected me and my way of thinking. The thing that I am sure about that both of the essay touched my emotions and feelings in a way that let me never forgot
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1 ”The Fabulous Button Sisters” is a short story from 2006 written by Sarah Salway‚ it’s about a girl named Karen and her best friend Michelle. Michelle is living with her aunt‚ while her mother is in Hollywood trying to become a star‚ Michelle is waiting for her mother to become a star so she can come live with her and become one too. Michelle and Karen have a plan to go together‚ so they both can become stars. Karen and Michelle is going to a party and they have agreed to dress up like chocolate
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QUESTION: As a manager in an organisation‚ discuss how your study of perception contributes to your understanding of behaviour of people in your organisation. Perception varies from person to person. Different people perceive different things about the same situation. People’s behavior is based on their perception of what reality is‚ not on reality itself. It is our personal perception of that reality which shapes and directs our behaviour and not some objective understanding of external reality
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A recognized nurse theorist‚ researcher‚ writer and teacher Martha Elizabeth Rogers was born on May 12‚ 1914 in Dallas Texas as the first born daughter and oldest of four siblings of Mr and Mrs. Rogers. As the oldest of four siblings Sister Callista Roy was born on October 14‚ 1939 as the second child but first daughter of Mr. and Mrs. Fabien Roy. Devote Catholics her parents name her after Saint Callistus from a Roman Catholic Calendar of the day on which she was born. The daughter of a licensed
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Perception What makes customers prefer Coffee Bean compared to other café places like Starbucks? The answer can be found in the way customers perceive the available brands. Perception is the process by which an individual selects‚ organizes and interprets the information he receives from the environment. 3 Stages Of Perception The first stage that begins the whole perception is the select process; this is attending to the object or an event in the environment with one of more of the five
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