REVIEW OF LITERATURE CUSTOMER SATISFACTION Customer Satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard.In a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.There is
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Literature Review LIME Grenada Ltd is a well established company that has been in operation since 1989 on the island of Grenada. Currently‚ LIME Grenada serves a customer base of over 109‚000 residents‚ excluding the large number of visitors to its shores. This company has a significant role to play in bringing the telecommunication services to the nationals of Grenada. They are referred to as the market leader in fixed-line services and broadband services in the state of Grenada. As a result‚ this
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CHAPTER 2 LITERATURE REVIEW 1. Introduction In this chapter various related literature and research pertaining to this research will be presented. It addresses the views and effect of using extensive reading method to improve comprehension and motivates reading. 2. Related Literature Up until now there is still no definite definition for ‘reading’ as Criscuolo (1973) says “There is no exact definition for reading’. Another view‚ Alderson and Urguhart (1984) in Fauziah Hassan HBET3203
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NURSING HEALTH HISTORY Nursing Health History is the gathering of subjective and objective data from the patient and his/her significant others through an interview‚ physical assessment‚ reviewing his/her past health history and through his/her medical records upon admission. Vital data of the patient are stated in chronological order to effectively assess patient’s needs‚ complaints and problems and to provide individual care. These vital data provide a conceptual baseline data utilized in developing
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Literature Review of XBRL Group 14： Literature Review of XBRL Z Abstract XBRL (eXtensible Business Reporting Language) is a standard XML reporting language to enhance the efficiency‚ reliability and accuracy of financial reporting. Since its foundation in 1998‚ XBRL has been developing rapidly in the world. This paper teases out and discusses the literature researches of XBRL from 6 aspects: the production bases of XBRL‚ the effect of XBRL‚ the classification criteria
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Student Name: Date: February 25‚ 2006 Nursing Diagnosis Outcome Criteria (Goal) Evaluation of Outcome Criteria (Goal) PC: Postpartum Hemorrhage Patient will develop no complications related to excessive bleeding‚ will maintain normal vital signs of express understanding of her condition‚ its management‚ and discharge instructions‚ identify and use available support systems. R/T‚ RTRF and secondary to: Pathophysiology Supporting Nursing Diagnosis Statement (cite source) Uterine atony
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This literature review addresses several issues related to the study of aging. Theoretical perspectives‚ research methods‚ and current controversies are reviewed. One issue that has beset the development of research on aging is a definition of old age (Scanzoni & Scanzoni‚ 1988‚ p. 549). Research in the United Kingdom and the United States has found that the older a person is in a chronological sense‚ the later is the chronological age at which that person tends to think old age begins. The concept
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REVIEW OF RELATED LITERATURE According to antiessays.com‚ Gender discrimination basically means how certain people are treated differently in their place of employment. If you have been rejected for employment‚ fired‚ or treated unfairly in employment because of your sex‚ then you have suffered from gender discrimination. Throughout most of history‚ women have been an underdog in many areas of the society regardless of the amount of education or experience they’ve had
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NURSING DIAGNOSIS GOAL INTERVENTIONS RATIONALE EVALUATION impaired Gas Exchange R/T STG: 3/17/2014 throughout shift 1. Auscultate breath sounds 1. Abnormal breathing STG: PT O2 saturation on admission abnormal breathing AEB PT will maintain O2 saturation noting areas of decreased sounds are indicative was 87%. Measured at 1602 with a Objective: use of wall oxygen of 95 or higher AEB breathing sounds of numerous problems reading of
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Journal of Advanced Nursing‚ 1999‚ 29(3)‚ 584±591 Integrative literature reviews and meta-analyses Primary nursing: a mode of care or a philosophy of nursing? David Pontin PhD RN RSCN RHV Senior Lecturer ± Health Studies Research‚ Institute of Health Studies‚ University of Plymouth‚ Somerset Centre‚ Taunton‚ Somerset TAI 5YD‚ England. E-mail dpontin@plymouth.ac.uk Accepted for publication 19 March 1998 Journal of Advanced Nursing 29(3)‚ 584±591 Primary nursing: a mode of care or a philosophy
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