A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI
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External Strength vs. Inner Strength Arm can be defined as "power‚ might‚ strength‚ and authority." However‚ it can also be defined as "a weapon" or "to provide whatever will add strength‚ force‚ or security." The epic poem Beowulf explores several interpretations of arms by tracing this motif and juxtaposing it against the motif of swords‚ to reveal that while power helps one achieve his goal; power is useful only when the beholder trusts his inner strength. The motif of swords symbolizes fallible
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The impact of customer relationship management on the financial performance of an organization 1 Chapter 1-Introduction The impact of customer relationship management on the financial performance of an organization 2 1.1 Introduction This chapter provides an overview of the dissertation in brief. Background of the study and rationale of the study are discussed in the first half. Then this chapter goes on to explain six research objectives and two research questions. Finally structure of
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CRM is the abbreviation for customer relationship management. It entails all aspects of interaction that a company has with its customer‚ whether it is sales or service-related. While the phrasecustomer relationship management is most commonly used to describe a business-customer relationship‚ CRM systems are used in the same way to manage business contacts‚ clients‚ contract wins and sales leads. CRM is often thought of as a business strategy that enables businesses to: Understand the customer
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How Internal And External Factors Effect The Levels Of Management For a company to be successful in the long term today‚ they must be diverse. The company needs to be able to adapt to changes. The need for these changes can present themselves from many angles. Some would include changes in the economy‚ marketing‚ or even a change in the target audience. A company has to look at more than just the four levels of management. Organizations must look at how internal and external factors can affect
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Edexcel BTEC Level 5 HND (QCF) in Business (Year 2) Business Strategy Assignment 1 Sze Ka Chun March 4‚ 2014 Scenario: You are required to focus on a specific Transnational Corporation (TNC). The organization could be selected from those comprising the latest ‘Fortune 500’‚ ‘Business Week Global 1000’. Note that the choice of a specific organization should be discussed with your lecturer. You will need to conduct a detailed research assessment of the chosen organization with respect
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"Man’s greatest discovery is teamwork by agreement‚"(B. Brewster Jennings). As an aspiring nurse practitioner and undergraduate nursing student‚ I choose to recognize the efficacy and importance in not only avoiding conflict in the healthcare workplace but also effectively resolving conflict as well. Based on the Illinois State Medical Society‚ ongoing hospital conflict can cost an organization or hospital over millions of dollars each year whether it is in new training costs for new personnel or
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CRM is both a business strategy and a set of discrete software tools and technologies‚ with the goal of reducing costs‚ increasing revenue‚ identifying new opportunities and channels for expansion‚ and improving customer value‚ satisfaction‚ profitability‚ and retention. CRM software applications embody best practices and employ advanced technologies to help organizations achieve these goals.( Mc Dougall‚2004) CRM focuses on automating and improving the institutional processes associated with managing
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Internal and External Factors of Apple Computers Globalization‚ Technology‚ and E-business are all major factors influencing today’s business world. They influence many of our business related decisions on a daily basis. Some of these decisions could be deciding to use a computer to order a new desk from Singapore or using your cell phone to make a conference call in India. Even Apple’s management functions are not immune to these critical factors. Apple began selling personal computers
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FUNDAMENTAL OF LOGISTIC MANAGEMENT AND STRATEGY Xi-Er Dang Abstract This paper provides a basic but fundamental understanding of logistic primarily based on the book of “Logistics Management and Strategy” by Harrison and van Hoek. It will guide you through from the basic definition and concepts to the different supply chain strategies that exist‚ as well as providing a perception on the future logistic development. Explanation of principal terms like logistic‚ supply chain management and supply network
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