CASE STUDY: THE GLASGOW AIRPORT ATTACK FROM A BUSINESS CONTINUITY AND CRISIS MANAGEMENT POINT OF VIEW Abstract: Glasgow Airport is owned and operated by BAA Ltd. Handling over 8. 8 million passengers a year; it is the busiest of the three BAA-owned Scottish Airports. Glasgow is situated in the west of Scotland with the airport some 7 miles to the west of the city centre near to the town of Paisley. On 30 June 2007‚ the second busiest day of the year due to the school holidays commencing the previous
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ASSIGNMENT “Airport Privatization in India –Emerging Legal issues” * SLT RICHA GIRI Introduction The business of owning and managing airports‚ once considered a safe haven‚ is challenging even the best managers. Higher fuel prices and an economic downturn that started in the United States and is spreading to other countries are reducing demand for air travel and causing airlines to make deep cuts in capacity. While the impacts of these trends vary widely by airport and region
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access‚ courtesy‚ communication‚ credibility‚ security‚ understanding the customer and tangibles. As Director Operation for Airport‚ the above SERVQUAL is very important to ensure our service quality for Airport is at higher position . Consistently make comparison with previous achievement will help to achieve more and more better marks for survey 2. SERVQUAL MODEL FOR AIRPORT OPERATION 2.1. Reliability How to show that we are reliable to our customer? We have our vision and mission to lead for
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EMERGING CHALLENGES IN AIRPORT MANAGEMENT -WAY FORWARD INTRODUCTION The airport business is experiencing unprecedented change. The world’s airlines are undergoing global liberalisation and consolidation‚ and competition between airports is increasing. Tremendous investment programs are required simply to keep pace with the projected growth in air travel demand‚ while governments are reducing their funding for airport projects. These factors
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Manchester Airport plc Introduction: Manchester Airport is the UK’s third largest airport and currently handles 20 million passengers a year‚ offering direct flights to over 180 destinations worldwide by over 90 airlines. (www.manchesterairport.co.uk accessed on 12 March 2005) Fig.1 SWOT Analysis NEAR EXTERNAL: 1. Suppliers‚ although appear to be outside the scope of the marketing department‚ impact closely on the airport. Electricity‚ water & land are
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ABERDEEN AIRPORT 1. Background and Problem Statement Aberdeen Airport was opened in 1935 and it is owned by the British Airports Authority (BAA plc). Back then it was surrounded by countryside but presently‚ due to the development of the city‚ it is surrounded by houses. Currently the airport faces some issues due mainly to its location and accessibility. 2. Analysis of Data Aberdeen Airports it is a relatively small airport with one main passenger terminal and two which are specifically used by
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Covering an area of 13 square kilometres‚ Changi Airport is a major Asian aviation hub and the main airport in Singapore. Located in Changi‚ it is about 17.2 kilometres north east from the commercial site. Changi Airport is served by 80 airlines with over 400‚000 flights a year connecting to more than 180 cities in 59 countries‚ handling 37.7 million passengers and ranking 19th busiest airport in the world. The airport is expecting to handle a total of 50milllion by 2012. It is operated by the
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1 AIRPORT PLANNING 1.1 General Airport planning requires more intensive study and fore thought as compared to planning of other modes of transport. This is because aviation is the most dynamic industry and its forecast is quite complex. Planning is a specialized phase of air development before design can begin. The most efficient plan for an airport is that which provides the required capacity for aircrafts‚ passenger cargo‚ and vehicle movements‚ with maximum passenger‚ operator &
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AIRSIDE & AIRFIELD -airport is a complex intermodal transportation facility: air‚ roads‚ rail‚ water (planes‚ cars‚ busses‚ boats‚ trucks‚ subways…) -airport provides air transportation services to people and cargo‚ and other services to aircraft like maintenance‚ fuel‚ catering‚ cleaning etc -remember the intense regulations? Airport related FAR’s: 71‚73‚75‚77‚91‚93‚95‚97‚99‚101‚103‚105‚150‚155‚157‚161 -airspace designation‚ air traffic & operating rules‚ environmental rules‚ funding rules‚ and
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Airport Security I chose airport security for my social change project. Lately airports are having many problems dealing with their security. I chose this social issue because I think that it is a very big problem right now. People need to be informed about facts and statistics and we need to do something about this issue. Before I started doing research I knew that September 11‚ 2001 played a big role in the change of airport security. Statistics prove that 9/11 caused a major change. Recently
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