International Journal of Business and Social Science Vol. 2 No. 17 www.ijbssnet.com Customer Service Effects on Customer Satisfaction and Customer Loyalty: A Field Research in Shopping Centers in Izmir City - Turkey Dr. Emel Kursunluoglu Yasar University‚ Foreign Trade and Marketing Department Selçuk Yaşar Kampüsü Üniversite Cad. Ağaçlı Yol No: 35- 37 Bornova-Izmir/Turkey E-mail: emel.kursunluoglu@yasar.edu.tr‚ Phone: +90 232 411 53 28 Abstract The purpose of this study is to analyze the
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The best villains are the ones that can convince you they’re heroes. Those are the ones who are the most twisted; the most manipulative; the most selfish. Behind the mask of a hero‚ they can have the darkest motivations driving them – but so long as they are truly charismatic‚ they can pass those motivations off as something for the greater good. This was the greatest strength of Albus Dumbledore; he fooled everyone into believing he was heroic‚ until they examine his actions more closely. He displays
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The Effectiveness of Organizational Culture Abstract Discuss the effectiveness of organizational behavior in organization. Data was collected from secondary data management book‚ magazines and management journal research by researchers regarding organization behavior. 1.0 Introduction Organizational culture is complex and complicated it has a significant influence on the performance of an organization. Organization culture also has significantly affected the process and operation of
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on what they are estimated to deliver and easily identify their potentials and which developments are necessary. The staffing function will affect almost all other HR functions because all functions will move towards the track of staffing policies (Hendry 1994‚ 80 - 88). 2.2 Training and Development This involves training and growth of workforces and managers (Briscoe 1995: 83). Training and development are often used to close the gap between current recital and estimated future performance. Training
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Unit M2c Working in partnership in health and social care or children and young people’s settings 1. Understand partnership working 2.1 Identify the features of effective partnership working. One key motivation for working in partnership is to achieve more than could possibly be achieved by any stand-alone organisation – the whole being greater than the sum of the parts. Characteristics of successful partnerships: * Fill knowledge and skills gap-learning and innovation
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Movies enact realistic social situations and serve as social learning tools‚ especially animated ones that are being consumed by both young and adult audiences. The movie that will be discussed in this paper is "Kung Fu Panda". First theory that will be introduced in this paper analyzes social groups‚ which exist when two or more persons interact with one another‚ share common goals‚ are interdependent to some extent and recognize that they belong to a group‚ as defined by Paulus (1989). The group
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Dawson S. Analysing organisations. Basingstoke: Macmillan Business‚ 1996. 22 Simon HA‚ Guetzkow H‚ Kozmetsky G‚ et al. Centralisation vs. decentralisation in organising the Controller ’s Department. New York: Controllership Foundation‚ 1954. 23 Pettigrew AM. Organising to improve performance. Hot topics. Warwick Business School‚ 1999: 1‚ 5. 33 Collins JC‚ Porras JI. Built to last: successful habits of visionary companies. New York: Harper Business‚ 1994. 34
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Introduction: DHL commits its expertise in international express‚ air and ocean freight‚ road and rail transportation‚ contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 275‚000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection‚ disaster management and education
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it is clear to see that Strategic planning falls into mintzberg’s ‘Planning’ school of thought as it is described as a formal process‚ by which‚ “A rigorous set of steps are taken‚ from the analysis situation to the execution of the strategy” (Pettigrew and Thomas et al‚ 2002:423) With over 275 companies
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How John`s attitude toward the narrator in ‘’The Yellow Wallpaper’’ mirrors social attitudes regarding mental illnesses The diagnoses‚ treatment‚ and overall understanding of mental illnesses have progressed greatly from when “The Yellow Wallpaper” was written. In those times the classification of a mental illness for a woman was madness. Women were treated accordingly‚ and not just by their doctors‚ but by their families and communities. Today‚ many facilities and medications exist to help
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