Reducing Employee Turnover in Hospitality Introduction High level of employee turnover continues to be the most serious challenge in the hospitality industry (Hinkin & Tracey‚ 2000; Wasmuth & Davis‚ 1983). The hospitality industry has an exceptionally high turnover rate compared to other industries. * Definition of employee turnover Price (1977) defined employee turnover as “the ratio of the number of organization members who have left during the period being considered divided by
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removing sources of dissatisfaction from the workplace in order to keep employees busy‚ productive‚ and satisfied. At the same time‚ employees need to take responsibility for their own satisfaction in their job. 2 A theory of job satisfaction Herzberg developed one of the earliest theories relating to job satisfaction in the 1950s. His "two-factor" theory emphasizes that there are factors in the workplace that create satisfaction (motivators) and those which lead to dissatisfaction if they are
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1. Introduction Nowadays‚ job satisfaction is one of the successful key for managers in any organization. It seems that there is a relationship between job satisfaction and employee productivity. In my literature review below‚ I will mention some related theory and my opinion about this association. 2. History a. Some related key concept: Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job; an affective reaction to one’s job; and an attitude
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How can Caribbean Managers enhance the motivation of their Employees At first we will look at what is motivation‚ Motivation is the process that accounts for an individual’s willingness to exert high levels of effort to reach organizational goals‚ conditioned by an effort’s ability to satisfy some individual need. What does motivation mean to me? One word “inspiration”‚ its providing with a reason to act a certain way. One’s desire to do or an interest a drive/ a driving force by which we the
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Lipton‚ Herzberg‚ Understanding Company Law‚ (2008) Thomson Legal & Regulatory‚ NSW. McNamara v Flavel (1988) 6 ACLC 802 Pamela Hanrahan‚ Ian Ramsay‚ Geof Stapledon‚ Commercial Applications of Company Law‚ (2004) Sydney‚ NSW. Southern Real Estate Pty Ltd v Dellow (2003) SASC 318. ----------------------- [1] Pamela Hanrahan‚ Ian Ramsay‚ Geof Stapledon‚ Commercial Applications of Company Law‚ (2004) Sydney‚ NSW‚ 214. [2] Southern Real Estate Pty Ltd v Dellow (2003) SASC 318. [3] Lipton‚ Herzberg‚ Understanding
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Theories – are those that focus on analyzing the wants and needs of an individual. 1. Hierarchy of Needs Theory of Abraham Maslow 2. ERG Theory of Clayton Alderfer 3. Acquired Needs Theory of David L. McClelland 4. Two-Factor Theory of Frederick Herzberg Hierarchy of Needs Theory of Abraham Maslow 1. Physiological needs - Which include hunger‚ thirst‚ shelter‚ sex‚ and other bodily needs 2. Safety needs - Which include security and protection from physical and emotional harm. 3. Social needs
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order to understand employee motivation and satisfaction‚ Herzberg 2 factor theory could be applied‚ which is categorized as classical approach. In this case‚ dissatisfaction with work can come from company policy and administration in which staff is not involved‚ as well a job insecurity. Demotivates: lack of recognition (Kipsy) and job is not challenging. It could be recommended‚ that job rotation/enrichment could be applied. As well as Herzberg concluded‚ that employees will be motivated if there
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Building a better workplace through motivation Introduction People spend a considerable part of their lives at work‚ so it is not surprising that they expect to be rewarded and satisfied with the job that they do. Motivation is concerned with why people do things as well as what drives them to behave in a particular way. Understanding what motivates individuals is important in the workplace. Research suggests that motivated employees are happier at work. They get more satisfaction from their
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Motivation in Organizations Introduction As commonly recognized‚ motivation is one of the most critical issues in managing employees ’ behaviors which has a direct impact on the employee work performance and engagement and in turn affecting the efficiency and effectiveness in achieving the overall organization objectives. Generally‚ management would assess employees by their engagement‚ satisfaction‚ commitment and turnover‚ which treated as the indicators in workplace. Undoubtedly‚ the study
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Motivation What is motivation? Motivation is difficult to explain and even harder to "turn on" in people. Webster defines motivation as "an act or process of motivating; the condition of being motivated; a force‚ stimulus‚ or influence: incentive or drive" ("Motivation"). It is most often the job of the manager to use motivation to drive its employees to accomplish acts which they normally would not have done. The study of motivation helps managers understand what prompts people to initiate
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