International Journal of Service Industry Management Emerald Article: Service portraits in service research: a critical review Bo Edvardsson‚ Anders Gustafsson‚ Inger Roos Article information: To cite this document: Bo Edvardsson‚ Anders Gustafsson‚ Inger Roos‚ (2005)‚"Service portraits in service research: a critical review"‚ International Journal of Service Industry Management‚ Vol. 16 Iss: 1 pp. 107 - 121 Permanent link to this document: http://dx.doi.org/10.1108/09564230510587177 Downloaded
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Bruce Cooil‚ Timothy L. Keiningham‚ Lerzan Aksoy‚ & Michael Hsu A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics Customer loyalty is an important strategic objective for all managers. Research has investigated the relationship between customer satisfaction and loyalty in various contexts. However‚ these predominantly cross-sectional studies have focused on customer retention as the primary measure of loyalty
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Strategic management analyzes the major initiatives taken by a company’s top management on behalf of owners‚ involving resources and performance in external environments.[1] It entails specifying the organization’s mission‚ vision and objectives‚ developing policies and plans‚ often in terms of projects and programs‚ which are designed to achieve these objectives‚ and then allocating resources to implement the policies and plans‚ projects and programs. A balanced scorecard is often used to evaluate
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A Comparative Study of Islamic Banking in Pakistan: Proposing and Testing a Model BY Ashfaq Ahmad PhD Scholar 117/FUIMCS/Ph.D(MS)-2006 FACULTY OF MANAGEMENT SCIENCES 2009 A Comparative Study of Islamic Banking in Pakistan: Proposing and Testing a Model A thesis submitted to the FUIEMS Foundation University‚ Islamabad In partial fulfillment of the requirements for the degree of DOCTOR OF PHILOSOPHY In MANAGEMENT SCIENCES BY Ashfaq Ahmad PhD Scholar FACULTY OF MANAGEMENT SCIENCES 2009 APPROVAL
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Organizational Behavior Chapter 1: Organizational Behavior and Opportunity 4. Briefly describe the elements of the formal and the informal organization. Give examples of each. Formal structure is the way that the organization is operated by those with responsibility for managing the organization. They create formal structures to ensure that the standard operating procedures are followed and the duties are streamed down by a hierarchical approach. I work in a formal structure (government
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Journal of Consumer Behaviour‚ J. Consumer Behav. 11: 21–30 (2012) Published online 20 July 2011 in Wiley Online Library (wileyonlinelibrary.com) DOI: 10.1002/cb.366 Consumer complaints and recovery through guaranteeing self-service technology NICHOLA ROBERTSON1*‚ LISA MCQUILKEN1 and JAY KANDAMPULLY2 1 Deakin University‚ 221 Burwood Highway‚ Burwood‚ Victoria 3125‚ Australia 2 Ohio State University‚ 266 Campbell Hall‚ 1787 Neil Avenue‚ Columbus‚ OH 43210‚ USA ABSTRACT Self-service technologies
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Management Decision Stakeholder theory: issues to resolve Emerson Wagner Mainardes Helena Alves Mario Raposo Downloaded by UNIVERSITI UTARA MALAYSIA At 05:21 20 November 2014 (PT) Article information: To cite this document: Emerson Wagner Mainardes Helena Alves Mario Raposo‚ (2011)‚"Stakeholder theory: issues to resolve"‚ Management Decision‚ Vol. 49 Iss 2 pp. 226 - 252 Permanent link to this document: http://dx.doi.org/10.1108/00251741111109133 Downloaded on: 20 November 2014‚ At: 05:21 (PT) References:
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The Five Drivers of Revenue Growth for Professional Services A Leader’s Guide to Increasing Revenue Mike Schultz‚ Co‐President John Doerr‚ Co‐President Robert Croston‚ Vice President Wellesley Hills Group 600 Worcester Road Framingham‚ MA 01702 www.whillsgroup.com (508) 626‐9991 A Wellesley Hills Group White Paper Table of Contents Part I: The White Paper Growth Opportunities All Around..............................................................................
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CHAPTER 1 INTRODUCTION 1. INTRODUCTION Like the ATM side of the industry‚ the debit-card side has also seen important changes‚ especially in transaction volume and industry structure. After a long gestation period in which debit transactions grew slowly‚ debit transaction volume began to grow very rapidly in the mid- 2000s in India. Paralleling developments in the ATM industry‚ the number of online debit networks has declined and industry
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Strategic Management Processes Strategic management is a combination of three main processes which are as follows: Strategy formulation Performing a situation analysis‚ self-evaluation and competitor analysis: both internal and external; both micro-environmental and macro-environmental. Concurrent with this assessment‚ objectives are set. These objectives should be parallel to a timeline; some are in the short-term and others on the long-term. This involves crafting vision statements (long term
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