Telecommunication Corporation Act 1991. This coincided with the Government’s competitive policy‚ encouraging private sector participation and resulting in award of licenses for cellular‚ card-operated pay-phones‚ paging and‚ lately‚ data communication services. Pursuing a progressive policy‚ the Government in 1991‚ announced its plans to privatizePTCL‚ and in 1994 issued six million vouchers exchangeable into 600 million shares of the would-be PTCL in two separate placements. Each had a par value of Rs
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The Role of Financial Intermediaries and Financial Markets FOCUS OF THE CHAPTER This chapter provides an analysis of the roles and importance of financial institutions and financial markets‚ two important parts of the financial system. A broad classification of Canadian financial institutions is presented with an historical overview. Some basic classifications of financial markets are described. The chapter ends with an evaluation of the importance of the financial system to the Canadian economy
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What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time
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of the current service concept at the North Ridge Lyceum Ltd. It is consists the findings of an analytical assessment of the school using the Flower of Service Concept. Supplementary services‚ which are the petals‚ rally around the core of the service which is used to augment the core service or business and also it adds extra appeal to the core. These supplementary service are grouped into two (2) * Facilitating supplementary service element * Enhancing supplementary service element. The report
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Financial Intermediaries Financial intermediary is an institution‚ firm or individual who performs intermediation between two or more parties in a financial context. Typically the first party is a provider of a product or service and the second party is a consumer or customer. In the U.S.‚ a financial intermediary is typically an institution that facilitates the channeling of funds between lenders and borrowers indirectly. That is‚ savers give funds to an intermediary institution‚ and that institution
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REPORT OF THE COMMITTEE ON FINANCIAL INCLUSION January 2008 Preface Access to finance by the poor and vulnerable groups is a prerequisite for poverty reduction and social cohesion. This has to become an integral part of our efforts to promote inclusive growth. In fact‚ providing access to finance is a form of empowerment of the vulnerable groups. Financial inclusion denotes delivery of financial services at an affordable cost to the vast sections of the disadvantaged and low-income groups
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performance against our key financial metrics. I am proud of our team’s execution and our accomplishments over the past few quarters. We have a unique and differentiated portfolio that spans from the endpoint to the data center‚ supporting both virtual and physical environments. We work with individual consumers all the way to the largest organizations in the world. In addition to providing customers with traditional software solutions‚ we have expanded our Software-as-a-Service (“SaaS”) and appliance
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revenue sources on financial reporting at the hospital? o How are the hospital’s revenues and expenses grouped for planning and control? (one section) dennis HOW IS FINANCIAL PERFORMANCE MEASURED? Measuring hospital financial performance is commonly performed by analyzing margins (I.e.‚ the difference in revenue vs. expenses). Margins can be expressed by using financial ratios and as dollar amounts. OSHPD uses two financial ratios to measure a hospital’s financial performance. Both
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Executive Summary During the past two decades‚ financial markets around the world have become increasingly interrelated. Financial globalization has brought considerable benefits to national economies and to investors‚ but it has also changed the structure of markets‚ creating new risks and challenges for market participants and policymakers. The international marketplace continues to present opportunities for companies. But change is constant and prudent so companies must work to minimize their
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had to present more various services with higher quality due to the increase in competition and keeping the durability and their profitability. Indeed in these years the increasing trend of competitive environment in the banking industry of the country attracted banks to the field of offering banking services expected by the customers more than before. In this issue paying attention to the effective factors on customers’ expectations and its relationship with services quality is one of the important
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