HILTON HOTELS CASE Business Context/Key Business Drivers Hilton Hotels is one the biggest lodging company worldwide and has been recently acquired by Blackstone Group. In 2007 Hilton’s portfolio characteristics are: • close to 3‚000 hotels between all its brands; • Properties can be: a) directly owned; b) managed; c) franchised. The latter is the most common solution; • covers almost the possible spectrum of lodging. The IT function is considered part of the core business and the
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Evaluate the impacts of CRM initiatives on both efficiency of operations and company effectiveness. Performance Analysis of CRM CRM initiatives impact on both efficiency of operations and company effectiveness. Cost effectiveness Facts: Hilton worldwide internet websites provides cost effective customer service‚ including online hotel reservations and HHonors enrollment. business‚ technology and information services for our hotel guests‚ including high speed internet access at virtually all
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Michael Naftaly Spring 2015 Hilton Honors 1. How can a loyalty program help the property operator and brand owner manage customers better A loyalty program is a very useful tool in managing customers and more importantly trying to keep them. The first aspect a loyalty program aide operator and owners is the ability to track customer’s behaviors‚ wants
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William Blackstone was a eighteenth century Englishman that was a proud member of Parliament‚ though many would suggest that his views completely discounted the thought of the British Sovereignty. Though later his beliefs to devise the English Common Law would bring to life America’s craving for independence from the Crown. Blackstone was the philosopher that stated‚ "The absolute rights of man... are usually summed up in one general appellation...of acting as one thinks fit."(Blackstone) In thought
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HILTON WORLDWIDE Prepared for Professor Issam A. Ghazzawi Prepared by BUS 551: Seminar in Organization Theory & Behavior October 11‚ 2010 CONTENTS PAGE Introduction……………………………………………………………………………3 Organizational Background………….……..……………..……...……………………3 Organizational Structure and Design………………………...………..………………6 Hilton’s Culture and Ethics……………..…………………………………….……….9 Organizational Environment…………..………………..……………..……………..10 Hilton Hotel manages its workforce diversity…………………………..….………
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CASE 46 The Hilton—ITT Wars Professor William Z Ripley of Harvard‚ the leading authority on corporations in the 1920s‚ warned President Calvin Coolidge that "prestidigitation‚ double-shuffling‚ honeyfugling‚ hornswoggling‚ and skulduggery" were threatening the entire economic system. Plus Ca change‚ plus c ’est la même chose.’ —Rand V Araskog‚ CEO of ITT Surprised by the announcement of ITT Corporation’s (ITT) restructuring proposal‚ on July 17‚ 1997‚ Matthew J. Hart‚ the chief financial officer
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JUMEIRAH GROUP VS HILTON WORLDWIDE TABLE OF CONTENTS Cover Page .....1 Table of Contents .....2 Appendix .....3 1. Jumeirah Group .....4 1. Top Down View .....4 1. Background of the Company .....4 2. History .....4 3. International Presence .....4 4. Services .....5 2. Inside View (EGSOP) .....6 1. Environment .....6
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Hilton Hotels is one of the market leaders in the hotel and gaming industry in the United States. Hilton is a well-known and distinguished name in fine hotels across the United States and worldwide. In 1999‚ Hilton expanded aggressively by acquiring the Promus Hotel Corporation‚ Hampton Inn and Suites‚ Doubletree Hotels‚ Embassy Suites Hotels‚ and Homewood Suites. Hilton Hotels Corporation has grown to become the world ’s most recognized and most successful hotel company (Hilton Innovation‚ 2007)
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HILTON WORLDWIDE AT-A-GLANCE The following highlights are recent examples of how we at Hilton Worldwide are furthering our Mission to be the preeminent global hospitality company. Corporate In Q2 2013 Hilton Worldwide: • Led the industry with the largest global pipeline by rooms‚ per STR – with more than 175‚000 rooms in the pipeline‚ the largest in company history. • Signed a management agreement to complete a major renovation and add a new 50 room tower to the Hotel Companario in
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Identification The problem identified is that Hilton HHonors need to decide how to approach a different positioning stand and focus on differentiating its loyalty program from the recently announced Starwood Preferred Guest and other competitors rather than to match their program with Preferred Guest. It is recognized that other competitors such as Hyatt and Marriot who are part of the big players in the hotel industry have not respond to Starwood’s announcement. Thus‚ Hilton will need to decide how to differentiate
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