Application of CRM in Axis bank Axis bank is using Finacle solutions from Infosys address the core banking‚ e-banking‚ mobile banking‚ financial inclusion‚ Islamic banking‚ treasury‚ wealth management and customer relationship management (CRM) requirements of retail‚ corporate and universal banks worldwide. Core Banking - Finacle core banking solution is a comprehensive‚ integrated yet modular business solution handles the strategic and day-to-day (or core) processes of banks. E-Banking - Finacle
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Core Competencies Core competencies are the essential capabilities that create a firm’s sustainable competitive advantage. Based on experience‚ knowledge‚ and know-how‚ they are built up over time and cannot be easily imitated. For this reason‚ products and technologies are seldom core competencies. The advantage they provide is short-lived‚ and other companies can readily purchase‚ emulate‚ or improve upon them. Core competencies are more likely to be processes. Processes cut across functional
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strategies are trend to have higher labor productivity‚ especially in some organizations which require heavy capital (Koch & McGrath 1996‚ 335-354). Therefore‚ Shangri-La have extensive training program to enhance service quality in this upper class hotel. Quality service is the competitive advantage of Shangri-La. It provides training to lead loyal employees to provide the excellent service to all customers. Employee is intangible resource‚ it is difficult and costly to imitate. Therefore‚ it helps
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Supplementary Notes (Business Model) Key Resources Financial support Parent company CEC International Holdings Limited [2] The reason why 759 Store survives is because it has its parent company as a backup support. The parent company provides financial support to its retail business [2] Physical shops The business aims to provide a relaxing and spacious space for its customers. [3] Majority of 759 Stores’ physical have very simple and warm interior decorations. The physical shops are usually
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Amazon.com’s E-Business Model Amazon.com’s E-Business Model This paper will discuss how the largest retailer of books‚ Amazon.com has expanded into many other markets besides books and maintained profitability. It will examine how Amazon was able to maintain its brand identity and also look at whether Amazon should consider retail locations. Furthermore this paper will compare and contrast the websites of Borders.com‚ Barnes and Noble.com‚ and Amazon.com according to the functionality
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A local business that I use the services frequently is Kmart. I shop at the store for all my non grocery items. However‚ I have bought groceries at Kmart before. The three main components of this company’s business model are Business Commerce‚ Business Occupation and Business Organization. Kmart experiences Business Commerce when the company exchanges the stocked products for the customer’s money. The company has a wide variety in shopping to make this possible. The store offers everything from
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MARRIOTT HOTEL Marketing Essay Jelena Stankovic 09.03.2012 Anniesland College The following essay will be about marketing used at Glasgow marriott hotel. Marketing mix‚ products of the hotel‚ channels of distribution‚ the pricing srategies‚ also‚ methods of promotion used by the hotel and explanation of product life cycle. Alxso I will suggest a new product and explain how it might be promoted‚ priced or distributed. Glasgow Marriott hotel is located in the business district of the city
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2010:111 CIV MASTER ’S THESIS Customer Relationship Management Jens Berfenfeldt Luleå University of Technology MSc Programmes in Engineering Industrial Business Administration Department of Business Administration and Social Sciences Division of Industrial marketing and e-commerce 2010:111 CIV - ISSN: 1402-1617 - ISRN: LTU-EX--10/111--SE "If growth is what you ’re after‚ you won ’t learn much from complex measurements of customer satisfaction or retention. You simply need to
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The Business Model Canvas Key Partners ❏ ❏ ❏ ❏ Government Section‚ in this case is Ministry of Education Software and OS Development Thailand’s Educational Institutions Technology Distribution Designed for: Key Activities ❏ ❏ ❏ ❏ Distribution Technology Innovation Platform / Networking Problem Solving ❏ ❏ ❏ ❏ ❏ ❏ Intellectual Staffs Communication Engineers Antennas Research and Development Facilities / Programs Human Resources Physical Resources Cost Structure ❏ ❏ ❏ ❏ ❏ ❏ ❏ Google Marketing
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Industry” Submitted To: Prof. Ashwini Awasthi Submitted by: Meghna Mavani (091227) 1 Project Title: Customer relation management practices in the Indian Fast-Food Industry. Introduction to the topic: Relationship marketing is emerging as the core marketing activity for businesses operating in fiercely competitive environments. On average‚ businesses spend six times more to acquire customers than they do to keep them. Therefore‚ many firms are now paying more attention to their relationships
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