A Generic concept of Marketing Marketing has shown the aptitude to re-examine its focus‚ techniques and goals as the surrounding society changes and new problems require attention. Marketing evolved through a commodity focus‚ an institutional focus‚ a functional focus‚ a managerial focus and a social focus. Each new focus had its advocates and critics. Marketing emerged each time with a refreshed and expanded self-concept. There are three stages of marketing consciousness: 1. Consciousness one-
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been a place where people from all status and spheres could have their moments in accommodation. Hotel The word hotel can be defined as public place which provides lodging and boarding to the genuine customer’s are payment it is regarded as a commercial catering established that provides the facility of food and beverage along with accommodation and entertainment. British law has defined ‘hotel’ or ‘Inn’ as a place where a beneficed travelers can receive food and shelter provided he is in position
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Michael Porter ’s 1979 framework uses concepts developed in IO economics to derive 5 forces that determine the attractiveness of a market. Porter referred to these forces as the microenvironment‚ to contrast it with the more general term macroenvironment. They consist of those forces close to a company that affect its ability to serve its customers and make a profit. A change in any of the forces normally requires a company to re-assess the marketplace. Four forces -- the bargaining power of customers
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value and job empowerment. Also‚ survey has shown that more-sophisticated human-resource planning‚ recruitment‚ and selection strategies are trend to have higher labor productivity‚ especially in some organizations which require heavy capital (Koch & McGrath 1996‚ 335-354). Therefore‚ Shangri-La have extensive training program to enhance service quality in this upper class hotel. Quality service is the competitive advantage of Shangri-La. It provides training to lead loyal employees to provide the excellent
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than the result of economic analysis. Porter’s five forces is a useful generic structure for thinking about the nature of industries. The understanding of the structure of an industry is the basis for formulation of competitive strategy. The work of Porter provides an analytical framework for the analysis of the structural factors that condition competition within an industry and suggests several generic competitive strategies. An industry is not a closed system‚ competitors exit and enter‚ and
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As a part of the Hilton Group‚ Double Tree has ‘HHonours’ loyalty program. Today this program works in more than 3500 hotels‚ has 50 airline partners and gives an opportunity to its members to earn both miles or point for stay. The HHonours has three levels of membership: gold‚ silver and black with different upgraded system of rewards. Also the members can use the rewards in golf‚ cruises‚ entertainment parks‚ car rentals‚ shopping and dining (www.businesstravel.about.com). 2. Price elasticity
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western viewers eyes. Film genre creates some expectations for its audience. Most films within a certain genre fulfill the audience’s expectations and follow a specific formula or generic convention. Generic conventions identify genre through character types‚ settings‚ props‚ or event that are repeated from film to film. Generic conventions also include iconography and images.
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* Berjaya Makati hotel * 7835 Makati Avenue Corner Eduque StreetMakati City‚ Philippines 1209 * Tel : + (632) 750 7500Fax : + (632) 750 6783 * To discover most of Manila with ease‚ guests can use Berjaya Makati Hotel as their home base. The hotel has 167 guestrooms‚ each equipped with industry-standard amenities for guests’ comfort. Guestroom appointments consist of room safe‚ data port‚ mini bar‚ daily newspaper‚ non-smoking rooms and voicemail system. This Manila hotel has everything you
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Hotel and Restaurant Research Strategy Restaurant strategies to attract customers Impact of incentives to employees Effective Customer care Hotel guest satisfaction Factors to develop tourism in your place Problems that occur in hotel and restaurant Hospitality Generally‚ hospitality refers to jobs in the hospitality industry‚ such as hotels‚ restaurants‚ catering‚ resorts and casinos as well as other hospitality positions that deal with tourists. Hospitality involves the relationship
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Michael Porter published the Value Chain Analysis in 1985 as a response to criticism that his Five Forces framework lacked an implementation methodology that bridged the gap between internal capabilities and opportunities in the competitive landscape. This framework focused on industry attractiveness as a determinant of the profit potential of all companies within that particular industry. However‚ significant differences in performance exist between companies operating within the same industry that
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