Title: Relationship between customer satisfaction and high level of service quality: Case study of Tesco store. ABSTRACT Customer satisfaction is the prerequisite for making relationships. Like any other service industry the retail industry is facing a rapidly changing market. Many researchers found numerous strong evidences which show most of the departmental stores fail to deliver customers’ desired service. High level of service quality resulting in satisfied customers is the key to sustainable
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MBA DISSERTATION BCU Privatisation of State-owned Enterprises (SOEs) in Nigeria and it’s impact on national economy. Chapter One: Introduction‚ Aims and Objective Introduction Privatisation came into popularity in both developed and under developing countries following its successful results in the Federal Republic of Germany in 1957‚ when the Germany government sold majority of Volkswagen to private investors. Privatisation was also featured in Great Britain in the 1960s and 1970s by Mrs Margaret
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The Green Belt movement was founded 1977 in Kenya by Professor Wangari Maathai‚ under the auspices of the National Council of Women of Kenya. The Green Belt movement is an indigenous‚ grassroots‚ non-governmental organization that takes a holistic approach to development by focusing on environmental conservation‚ community development and capacity building. The Green Belt Movement organizes women in rural Kenya to plant trees‚ combat deforestation‚ restore their main source of fuel for cooking‚ generate
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Int. J. Services‚ Economics and Management‚ Vol. X‚ No. Y‚ xxxx Service quality‚ image and loyalty towards Malaysian hotels Tat-Huei Cham* Faculty of Accountancy Management‚ Universiti Tunku Abdul Rahman‚ Bandar Sungai Long‚ 43000 Kajang‚ Selangor‚ Malaysia E-mail: jaysoncham@gmail.com *Corresponding author Yalini Easvaralingam Faculty of Business‚ Communications and Law‚ INTI International University‚ 71800 Putra Nilai‚ Negeri Sembilan‚ Malaysia E-mail: yalini.easvaralingam@newinti
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structured questionnaires. The main data collection technique employed was factor loading using principle component analysis. It was performed on various constructs which were used to understand the organizational behaviour. The findings of this dissertation exerts organizational decision markers to focus on acceptance of change by managers and employees‚ being more responsive to customers’ suggestions‚ employees awareness about organizational mission‚ non-monetary appreciation by the colleagues and
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AIRWAYS SERVICEs‚ DECISIONS OPERATIONS MANAGEMENT | | PGBM50: Service Operations Management | TUTOR: DR. CHIKEZIE OKIKE | BRITISH AIRWAYS SERVICEs‚ DECISIONS OPERATIONS MANAGEMENT | | PGBM50: Service Operations Management | TUTOR: DR. CHIKEZIE OKIKE MUHAMMAD ALIYU 099119391 May 22‚ 2012 MUHAMMAD ALIYU 099119391 May 22‚ 2012 TABLE OF CONTENTS 1.0 INTRODUCTION 2 2.0 THE SERVICE CONCEPT OF BRITISH AIRWAYS 3 2.1 THE SERVICE OUTCOME
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1. What is Hilton’s Core Business? Hilton is one of the most internationally recognized names in the lodging industry. It began as a single hotel in Cisco‚ Texas in 1919 started by Conrad Hilton and over the next almost hundred years developed into a portfolio of nearly 3‚000 properties in 78 countries and a workforce of nearly 100‚000 people. In order to finance the quick expansion model‚ Hilton Hotels Corporations morphed into a franchising model. Total real estate investment is
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Dissertation in the Field of Information Technology in Financial Management in Partial Fulfilment of the Requirements for the Master of Business Administration Degree with a Major in Finance and a Minor in Systems APPLYING COMPUTER TECHNOLOGY IN FINANCIAL MANAGEMENT Indian Institute of Social Welfare and Business Management MBA (Day) 2005 -2007 20 April 2007 Brinda Raymahasay Flat no 12-G 116 Southern Avenue Calcutta 700029 (033) 2466 2677 98311 81188 brinray@gmail.com B Raymahasay
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Dissertation Report On “Absenteeism of Employee” At Indchemie Health Specialities Pvt. Ltd. Mumbai In Partial Fulfillment of the Requirements For the award of POST GRADUATE DIPLOMA IN MANAGEMENT Academy Of Management Studies‚ Dehradun Submitted To Mr. Rahul Saxena (Class Coordinator) Ruchi Sinha PGDM – III (B) Submitted By Roll: - 14 DECLARATION I‚ Ruchi Sinha declaring that all the information given in this project report is true and correct to the best of my knowledge. I
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Report Summary The purpose of this study is to analyze the premium segment of the hotel industry. We have carried out Porter’s Five Forces Model analysis of the premium segment of the hotel industry and compared it with some industries like IT‚ Cement and Textiles which have shown growth potential in recent times. This has been carried out to give an idea of the forces relative to other industries for an investor. Next‚ we identified some of the dimensions of strategy for the industry and analyzed
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