Case Study | Hilton The challenge Facing intense competition to secure high calibre graduates‚ Hilton International were keen to radically overhaul their approach to the recruitment and selection of management trainees. Equally critical for the future success of the business was the need to introduce an accelerated management training and development scheme which would significantly reduce the typical 15-20 year timeframe for a new recruit to reach the level of an international Hotel General Manager
Premium Management Recruitment Organization
Department of Business Administration Customer Relationship Management c55fb2db164da7c3d0dd3d66d2235cce.doc LECTURE OBJECTIVES Understand relationship marketing. Understand the differences between relationship marketing and transaction marketing. Understand customer relationship management Identify the essential concepts on customer relations – customer satisfaction and customer loyalty 1. Understand Relationship Marketing 1.1 What is ‘Relationship Marketing’? Marketing consists
Premium Customer relationship management
www.emeraldinsight.com/0960-4529.htm MSQ 17‚1 Customer based brand equity: evidence from the hotel industry ¨¸ Ruchan Kayaman and Huseyin Arasli Eastern Mediterranean University‚ Gazimagusa‚ Turkey Abstract Purpose – The paper aims to explore interrelations of the four brand equity components; brand awareness‚ brand loyalty‚ perceived quality and brand image in hotel industry and improve the conceptualization of customer-based hotel brand equity. Design/methodology/approach – The paper is
Premium Brand management Brand equity Brand
look at the latest Property Management System for hotels. Ana is enthusiastic about updating and adopting front office applications for Reservations‚ Registration‚ Room status‚ Posting‚ Call Accounting‚ Checkout and Night Audit. Lorraine is sure the marketing and sales applications will help her department be more efficient. Both realized the cost involved in obtaining module for a Property Management System. Assuming Ms.Margret Chu‚ General Manager of the Times Hotel is willing to consider the purchase
Premium Hotel Management Property
crucial to enhance customer service is proper training. It will not only add value to the company and individuals but it can strongly inspire and eventually leads to greater success. Some of the advantages include‚ customer satisfaction‚ business efficiencies‚ employee improvement and public recommendations. Good customer service will promote loyal customers. This is where good training leads to customer advocacy that in return plays a huge role. Loyalty comes from the customer satisfaction. It is
Premium Customer Customer service Good
Content Introduction 3 Brand positioning 3 Plan and implement marketing brands 4 Criteria 4 Tactics 4 Strategies 5 Value marketing brands 7 Improve and maintain the value of the brands 7 Conclusion 7 Literature list 8 What is brand management? Introduction Brand management. Or literally: managing a brand. But what does it contain‚ brand management? How does it works and what can you
Premium Brand Brand management
NATIONAL INSTITUTE OF FASHION TECHNOLOGY MASTERS OF FASHION MANAGEMENT (2013-15) Entrepreneurship Seven Domains Analysis Assignment Submitted By: Komal K Tapase Masters of Fashion Management – III 2013-2015 Submitted To: Associate Prof. Mr. Annaji Sarma FMS Department Masters of Fashion Management – III Fiama Di Wills Shower Gel Product range includes the exotic dream‚ the clear spring and mild dew. They all have the natural ingredients like Peach‚ Black Current‚ Bear
Premium Brand Brand management Middle class
Differentiation is a strategy that creates product that is unique among firms in the same industry in an important way. A differentiator achieved competitive advantage easily upon the ability in providing distinctive products to its customers that satisfy their needs in a way that is different from its competitors (Hill and Jones‚ 2004‚ p160.).This allows the differentiator to charge on premium price for its products. Unlike cost leaders performing cost reduction‚ differentiators manage to increase
Premium Automotive industry BMW
Hilton Hotels Case Study One Situation Analysis Week Three Catherine Seeley University of Phoenix MKT / 551 Marketing Management TRGRAD24 Marlene Deatherage April 17‚ 2006 Introduction The scope of this situation analysis will be to cover key issues and opportunities for the Hilton Hotels. The Four P’s marketing strategy will be recommended‚ and discussed. The utilization and implementation of the SWOT analysis will be incorporated throughout the discussion. Information will be provided from the
Premium
Brand Management : Brand management is a communication function that includes analysis and planning on how that brand is positioned in the market‚ which target public the brand is targeted at‚ and maintaining a desired reputation of the brand. Developing a good relationship with target publics is essential for brand management. Tangible elements of brand management include the product itself; look‚ price‚ the packaging‚ etc. The intangible elements are the experience that the consumer takes away
Premium Brand Brand management Branding